CasinoSecret - Povlačenje igrača je odloženo.

I requested a withdrawal of my balance, but it hasn't been released for over two months. Even when I inquire, I'm only told that it's under review, so I can't move forward.

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Dear Ruruvv452,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay you are experiencing with your withdrawal.

To better understand your situation and assess how we can assist you, I would like to ask you a few additional questions:

• Could you please confirm the exact date when you requested the withdrawal?
• What payment method did you choose for the withdrawal?
• Have you successfully completed account verification (KYC)? If yes, when was it approved?
• Is the withdrawal still showing as "pending" in your account?
• Have you made any successful withdrawals from this casino in the past?

If it is more convenient for you, you may forward all relevant communication and documents directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela