Cazimbo Casino - Igrački račun ostaje otvoren nakon zahteva za zatvaranje.

I've asked Cazimbo Casino several times to close my account due to addiction issues. I have an email confirmation that it was closed on February 18, 2026. I checked today and it was still open. I tried again, playing for $2.5k. I'm requesting a refund.

Ho chiesto più volte al casinò Cazimbo di chiudere l’account per problemi di dipendenza,ho la conferma della mail che è stato chiuso in data 18/02/2026. Oggi ho controllato ed era ancora aperto,ci sono ricascato giocando 2.5k. Chiedo un rimborso

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Dear Tommi272727,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Cazimbo Casino. To better understand the situation and assist you effectively, could you please provide us with some additional details? Here are a few questions that would be helpful:

• Were you able to access the casino immediately after the closure confirmation on February 18, 2026?
• Could you provide any screenshots or correspondence related to the recent activity on your account?
• Have you reached out to Cazimbo Casino's customer support regarding this matter? If so, what was their response?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra