Cazimbo Casino - Povlačenje igrača je otkazano.

Hello, i opened an Account with this company and this is my second deposit , my account has 0 problems. I withdrawal 414 Euro at 26.10.2025 . In their terms they write exactly that they process the withdrawal in 1-3 days. I waited 10 days . Everyday the tell me the samething, just wait wait wait. Without any reason. I sent more than 8 Emails and nothing helps. Then today i open my account i see that they cancelled my withdrawal without any reason. When I contact the support ( which is the only way to contact them) they told me oh we dont have contact with the financial department and just try again. Always automatic Answers and i think they are Bots. Sorry but this is 100% scam. 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Have you contacted the casino to ask why your withdrawal request was cancelled and what steps you can take to resolve it?
• Did you select the same payment method for your withdrawal as you previously used for depositing?
• Have you tried choosing a different payment method for your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello, here are my answers :

1: i played sport betting only.

2: no without.

3: yes I contacted them the last 10 days everyday, they always said ( please wait ) with automated Answers as if they are bots. And they said that they dont have contact with the financial department, but today as the withdrawal was cancelled without any reason they told me they have no idea . Everything look suspicious.

4: yes I chose the same creditcard as i used for deposit.

5: no they dont told me to do. I follow thier terms as they said withdrawal should be made with the same deposit methode.

thanks alot for your Help.

best regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Khalaf7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika