Cloudbet Casino - Igrač je izgubio sredstva zbog pogrešnog blokčejna.

Title: Lost $2,002 USDT Due to Wrong Network – No Carefully Assistance Provided

I’m sharing my experience so other players don’t face the same situation. I deposited 2,002 USDT to the casino, but I accidentally sent it through the OPBNB network, thinking it was the same as BNB Smart Chain (BEP20). Both networks look extremely similar inside most wallets, so this mistake can easily happen to any user.

The transaction was fully successful on my side. The funds left my wallet, were confirmed on the blockchain, and were sent to the correct deposit address, but simply on the wrong network.

As soon as I realized the issue, I contacted the casino’s support team. I provided:

The exact amount: 2,002 USDT

The complete transaction hash

Screenshots and confirmations

Wallet details

Every piece of information they asked for

I insisted several times and followed all of their instructions.

Still, the casino refused to help me recover the funds, even though technically it IS possible to retrieve assets when they arrive at an address the platform controls, even if sent on the wrong network. Many exchanges and casinos recover these funds as part of basic consumer protection.

To be clear:

My only mistake was selecting OPBNB instead of BNB Smart Chain. The funds arrived — they just don’t want to assist.

Their refusal leaves the user completely unprotected, even in a case where recovery is feasible with minimal effort if the platform has the willingness.

I’m posting this so players are aware that a simple and common network mistake can result in a complete loss, with no support from the casino.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear JCVD,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Cloudbet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Was this your very first deposit at this casino?
• Have you passed the KYC verification, please?
• Have you encountered a similar situation previously?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Katarina,

Thank you very much for your response.

I confirm that I have already sent it to the email katarina.d@casino.guru all the screenshots, hashes, conversations with Cloudbet support and complete information regarding my case.

I'll be here in this thread in case you need any additional information or supplementary documentation.

Thank you again for your support.

Sincerely,

JCVD

Estimada Katarina,

Muchas gracias por su respuesta.

Le confirmo que ya envié al correo katarina.d@casino.guru todas las capturas, hashes, conversaciones con el soporte de Cloudbet y la información completa referente a mi caso.

Quedo atento aquí en el hilo por si necesita cualquier dato adicional o documentación complementaria.

Gracias nuevamente por su apoyo.

Atentamente,

JCVD

Dear JCVD,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear JCVD,

I'm taking over your complaint. In general, it's the player's responsibility to send the funds to the correct blockchain, and mistakes often result in lost funds. I made a little research on tis and here's what I found:

When funds can be recovered:

Funds sent on OPBNB instead of BNB Smart Chain (BEP-20) can be retrieved if:

1. The receiving wallet is an EVM-compatible address

OPBNB and BNB Smart Chain are both EVM networks. This means they use the same address format (0x…).

If the casino’s deposit system uses a regular EOA wallet (private key–based), or a custodial multi-chain wallet then the casino can technically access the funds by importing the same private key into an OPBNB-enabled wallet or using their custodian’s multi-chain interface.

2. The casino or custodian supports OPBNB

If their infrastructure recognizes the OPBNB network, they can "see" the incoming transaction and move the funds manually. In this case, recovery is straightforward.

When funds cannot be recovered:

Funds cannot be retrieved if:

1. The receiving wallet is a smart-contract deposit address

Many casinos use smart contract–based deposit systems or shared pooled wallets that rely on internal routing. If the contract is not deployed on OPBNB, then the funds landed on an address that exists on OPBNB but the casino has no private key for it (because it is a contract, not an EOA) In that situation, recovery is impossible.

2. The casino’s infrastructure does not support OPBNB

Even if they technically could recover the funds, they may not have the tools or API access to operate on OPBNB at all.

I will contact the casino and we'll see what can be done. I'm inviting Cloudbet Casino to join this conversation.

Hi Peter,

First of all, I would like to sincerely thank you for all the help you’ve been providing, and also thank Katrina for her support throughout this process. I truly appreciate the time and dedication both of you have put into my case.

I wanted to let you know that Cloudbet replied to me saying that once they accept the OPBNB network, they will be able to return my funds.

I’m not entirely sure what this means from a technical perspective, but I wanted to share this information so it can be taken into account in the complaint process.

I will stay attentive to your guidance and the next steps.

Thank you again for all your assistance.

Kind regards,

JCVD

Thank you, JCVD, for the update. Let's see if the casino can sort this out.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Peter, Mr. Cortez and all else included in this thread,

Thank you for bringing this matter to our attention. We have carefully reviewed the player’s claim and the associated transaction details.

Following our payments team's investigation, we can confirm that the player deposited funds via opBNB, which is not a supported network on our platform.

opBNB is a Layer 2 blockchain built on top of BNB Smart Chain (BSC). It is effectively a completely separate blockchain from BSC. Cloudbet does not support opBNB, and therefore, we are unable to access the deposited funds. If opBNB is supported in the future and the funds become accessible, we can then recover the funds. However, there are currently no plans for Cloudbet to support this network.

As a result, the funds in question are not accessible to us at this time. The player was required to select a supported blockchain network when initiating the transaction, and the use of an unsupported network prevents us from retrieving or processing the funds.

Should opBNB become supported in the future and the funds become technically accessible, we will take appropriate steps to recover them and promptly inform Mr Cortez. However, at present, there is no timeline or intention to add support for this network.

We trust the above clarifies the situation. Please do not hesitate to contact us should you require any further information or clarification.

Thanks for your attention,

Cloudbet

Hello Peter, Cloudbet team, and everyone included in this thread,

Thank you for your explanation and for clarifying Cloudbet’s current technical and policy position.

Based on Cloudbet’s own statements, it is clear that the funds do exist, remain on-chain, and are recoverable in principle, but are not being returned due to internal policy decisions, not because the funds are lost, invalid, or sent to a wrong address.

For transparency and consumer-protection purposes, I would like to formally highlight the following points:

Cloudbet has confirmed that the funds are not lost, and that recovery would be possible if opBNB were supported in the future. This confirms that the limitation is policy-based, not a technical impossibility.

The deposit was made to a valid blockchain network (opBNB) within the broader BNB ecosystem, and the transaction is permanently verifiable on-chain. This was a network-selection error, not misuse or malicious behavior.

If Cloudbet chose to do so, recovery could be attempted, as demonstrated by a prior publicly documented case where Cloudbet ultimately returned a player’s funds after extended complaint handling. This establishes a clear precedent that recovery in non-standard deposit cases has been possible in the past when sufficient effort was applied.

As reference, see the following public case:

https://www.askgamblers.com/casino-complaints/cloudbet-casino-cloudbet-refused-return-my-deposit

This situation represents a significant consumer risk, as opBNB and BNB Smart Chain are extremely easy to confuse in modern wallets due to similar naming and presentation. This is a foreseeable and common user error.

By refusing recovery strictly on policy grounds, the full financial loss is transferred to the consumer, despite the funds being identifiable, traceable, and — based on precedent — potentially recoverable with sufficient willingness.

For these reasons, I believe this case should remain public and documented, so other consumers can be properly informed of the risks involved when using Cloudbet and can take extra caution when selecting blockchain networks for deposits.

I am not claiming that recovery is technically trivial — only that the funds exist, are not lost, and that Cloudbet has previously demonstrated the ability to resolve similar cases when it chose to do so.

Should Cloudbet’s policy or technical position change in the future, I respectfully request that this case be revisited and that I be contacted immediately.

Thank you, Peter and CasinoGuru, for your continued review and for ensuring transparency and fairness for consumers.

Kind regards,

JCVD

Hi all,

Thank you for your replies.

Dear JCVD,

I understand how frustrating and disappointing this experience must be, and I’m sorry for the stress it has caused you. Unfortunately, after carefully reviewing the case, we are unable to assist further. The funds were sent using an incorrect blockchain network, so they cannot be recovered by the casino until the opBNB becomes supported. As the funds cannot be restored and no fault can be attributed to the casino, we regret to inform you that we must reject this complaint. That said, we genuinely sympathize with your situation and hope you understand that this decision is based on technical limitations rather than unwillingness to help.

Kind regards,

Peter