Cosmobet Casino - Igračeva sredstva su konfiskovana zbog neaktivnosti.

Hi all,

I’m posting because this feels really unfair and I’d like CosmoBet (and others here) to take a look.

I signed up at CosmoBet as "szurosandris" and deposited about €1,000. Right after depositing I tried to place a sports bet, but the site wouldn’t let me place even one wager — every attempt failed. I logged out and figured I’d come back later, maybe play some casino and then withdraw.

Then life happened: I moved and got busy, so I didn’t log in for around 4–5 months. When I finally returned, my balance was €0. Live chat told me CosmoBet deducts 20% per month after only 60 days of inactivity.

I never placed a single bet, and I don’t remember any clear warning about this. Sixty days with 20% per month feels extreme — most places I know wait at least 6–12 months (some 24) and don’t charge at that rate. It honestly feels like a "gotcha" that punishes normal life events.

What I’m asking: please restore my balance, proof of any notices sent to me before the fees were applied. I’m happy to complete KYC and then withdraw.

Posting here so others are aware and in hopes a CosmoBet rep or the mods can help get this resolved.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cosmobet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you still have access to your player's account and your activity history? Would you be able to share the relevant records showing the timeline of events?
• Could you please share with me your communication with the casino regarding the confiscation of your deposit? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Andrisvok,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Andrisvok. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

Sorry for the late respond, i cant find the the history but they have it for sure, here is the email

Dear Andrisvok,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej (matej@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Andrisvok,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hello Matej and Andrisvok,

Thank you for bringing this matter to our attention.

We are currently reviewing the player’s account and the details related to the inactivity deductions mentioned in the complaint. As this case involves account activity from several months ago, we kindly ask for a few additional days to locate the relevant records and verify the timeline internally.

Once our investigation is complete, we will return to this thread with a detailed explanation and any relevant information.

Thank you for your patience and understanding.

Kind regards,

CosmoBet Representative

Hello Matej and Andrisvok,

Thank you for your patience while we carefully reviewed this case.

After checking the account, we can confirm that the inactivity deductions were applied in accordance with our Terms and Conditions. The player was informed about the inactivity policy, and notifications regarding the applied deductions were sent during the process. Additionally, it has been more than 10 months since the last recorded activity on the account.

That being said, we understand the player’s concerns and, as a gesture of goodwill and exception to our standard policy, we have decided to restore the full amount of €1,000 to the player’s balance.

Please note that the account is currently not fully verified. We kindly ask the player to complete the standard KYC verification process so we can proceed further, including any withdrawal requests.

Should you need any assistance with the verification process, our support team will be happy to help.

Thank you for your understanding.

Kind regards,

CosmoBet Representative

Helloand thank you very much! One last thing i checked and i deposited 1845 euro and not 1000, sorry about this

After that i will wager my deposit and i will verify my account!

Hello Matej and Andrisvok,

Thank you for your follow-up.

After a comprehensive review of the account, we would like to clarify the following:

• Although the total deposited amount reached €1,845, the player did not use the deposited funds in accordance with our Terms and Conditions. Specifically, an attempt was made to withdraw funds without proper gameplay, which constitutes a breach of our rules regarding fair use of the platform.
• At the time of the last recorded activity, the account balance was €1,258.93. The balance was therefore already reduced prior to any inactivity-related deductions.
• The inactivity fees were applied strictly in line with our Terms and Conditions. These deductions were not made in a single instance but over a period of several months, and the player was duly notified throughout this process.

In light of the above, the decision to restore €1,000 was made as a goodwill gesture and a one-time exception, without admission of any liability and strictly outside the standard rules governing player accounts.

This offer represents our final position in this matter. Should the player choose to proceed, they are welcome to complete the account verification process and continue using the services in accordance with our Terms and Conditions.

If the offer is not accepted, we reserve the right to proceed in full accordance with our established rules and policies.

Thank you for your understanding.

Kind regards,

CosmoBet Representative