Cosmobet Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

I deposited funds on Cosmobet and built up a balance of 9,700 CAD. I did not use any bonuses. I then completed the KYC verification process as requested, which was fully approved.

Immediately after verification, my account was permanently closed and my entire balance of 9,700 CAD was confiscated. I was offered only my last deposit minus a 20% "transaction fee."

I contacted the casino multiple times to understand why my funds were taken. I asked one simple question: what did I do wrong? Five different agents responded over the course of several days (Lana, Maya, Levi, Mira, and Henry Blake), but not a single one provided a concrete answer. They only sent copy-pasted generic responses.

When I filed a formal complaint with the Complaints Department, I was redirected to the Support team. When I contacted Support, I was redirected back to the Complaints Department. I was sent in circles with no resolution.

The only substantive response came from a Compliance Officer who stated that "internal findings and supporting evidence cannot be disclosed." In other words, the casino openly refuses to explain what I did wrong or provide any evidence.

I simply deposited, played, and passed their verification. I did nothing else. My 9,700 CAD has been taken without any justification.

What I am requesting:

Full return of my 9,700 CAD balance.

Evidence I can provide:

- Full email thread with KYC team (3 agents, no answers)

- Full email thread with Complaints/Support (redirected in loop)

- Compliance Officer response explicitly refusing to provide evidence

- KYC verification approval

- Deposit and transaction history

Important notice:

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Dear bertinmo,

Thank you very much for submitting your complaint.

I’m sorry to hear about the problem you’ve experienced with your account closure and the confiscation of your balance.

In order for us to better understand the situation and proceed with the investigation, I would like to kindly ask you to provide a few additional details:

• What payment method(s) did you use for your deposits and attempted withdrawals? Were all payments made strictly from accounts/cards in your own name?
• Have you ever had any other account with this casino or any related brand before?
• Could you please specify which games you were playing (e.g., slots, live casino, table games)?
• Have you already accepted or rejected the partial refund (last deposit minus 20%)?

If it is more convenient for you, you can also forward any other relevant communication and documents directly to petronela.k@casino.guru, and we will attach them to your case.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela