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Good day. I cannot solve the problem with Dafabet casino. The thing is, I used my Skrill account to fund my casino account. I used my Skrill account a long time ago, so the Skrill support team checked my wallet. As a result of the verification, my wallet was blocked forever. I will never be able to use my Skrill account again. To get a withdrawal from the casino, I asked the casino staff to provide me with an alternative withdrawal method. The casino staff refuse to do so. They repeat that I am obliged to withdraw funds through Skrill, I explain that this is not possible. I will never be able to use Skrill again. This is repeated over and over again. I offered them to withdraw my money to a bank card or Ecopase wallet. They refused to do that too. I think they are obliged to give me the opportunity to withdraw money in another way, if I cannot receive it on Skrill for reasons that are beyond my control.

I contacted Skrill a couple of days ago by phone, they told me that my Skrill account no longer exists.

Please help resolve the Dafabet situation by giving me the option to withdraw funds in the amount of $ 763 using an alternative method.

Dear Oriver83,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Could you clarify the reason why your Skrill account has been suspended permanently?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Oriver83,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Petronela,

In response to your letter, I would like to inform you that there have been no requests from the casino to provide any personal documents.

There was a problematic situation only with the withdrawal method. The Skrill payment system cannot be used, since my account has been closed forever, I could not unlock it. I received a letter from Skrill that my account has been closed in accordance with Section 4 and Section 16 of the Skrill Agreement. There are many points in these sections, I don't know what exactly Skrill means. In my opinion, the reason for blocking my account has nothing to do with resolving my issue with the casino.

I have repeatedly offered the casino to use alternative withdrawal methods: EcoPayz (from which, by the way, my account was replenished on December 11, 2020) or a bank card, but the casino does not want to provide me with a withdrawal option other than Skrill.

Please help me very much. For me, $ 763 is an impressive amount.

Thanks in advance.

Thank you very much, Oriver83, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Oriver83,

I looked at your complaint and the screenshots you have provided. I’m sorry to hear about your unfortunate experience. I will try my best to resolve the issue as soon as possible.

I would like to invite Dafabet casino to participate in the resolution of this complaint.

We would like to ask Dafabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Oriver83,

Unfortunately, since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Dafabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Oriver83, according to the casino representative, you are able to withdraw the disputed amount via your registered EcoPayz account. Can you please confirm if this is true and whether that solves your issue? Thank you very much.

Dear Oriver83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru