Dafabet Casino - Povlačenje igrača je odloženo i nedostaje mu dokaz.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully logged into your casino account?
• What types of games did you play to accumulate the winnings of 100,000 INR you've been trying to withdraw?
• Have you made any successful withdrawals from this casino before? If so, have you selected the same payment method for this withdrawal as you previously used?
• When was the last time the casino communicated with you regarding the delay in processing your payment? How did they explain this delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

I have already sent you the complete details of my case via email today, April 24, at 2:36 PM.

I am extremely distressed and feel harassed by the Dafabet team's ongoing conduct. I request you to please invite the Dafabet team to this thread and ask them to provide the official payment receipt and the UTR (Unique Transaction Reference) number for the 100,000 INR withdrawal they claim to have sent.

This situation is causing me a lot of mental tension and anxiety. I want to be able to trust your platform/website and recommend it to others, but for that, I need your urgent help in resolving this matter without further delay.

Please intervene and help me get my hard-earned money.

Dear Casino Guru Team,

I have provided all the necessary information and details to your email (veronika.f@casino.guru). Please look into my case and resolve it as soon as possible.

I also request you to bring the Dafabet team into the thread immediately, as there has already been a significant delay.

Thank you.

Thank you for your email.

You mentioned that your account was closed back in January. At that time, you also had an active complaint on our website regarding payments you were waiting to receive from the casino. Could you please confirm whether the payment you are currently referring to is related to that previous complaint?

Additionally, do you have any further communication with Dafabet Casino that would confirm that the payment from 9 April originates from them? The screenshot you provided is unfortunately not sufficient evidence for us to proceed with the investigation.

Dear

Veronika mam

I have sent all the proofs to your email today at 12:39 PM. Please check your email and resolve my case without any further delay, as I am very distressed. Please help me; I will be forever grateful to you.

Dear

Veronika mam

Please solve my case quickly because it has been almost a month and the Dafabet team still hasn't provided any proof. I have asked many times to bring the Dafabet team to this thread immediately. I have already submitted all the evidence to them, including my bank statements, but no one is responding.

Casino Guru team, please resolve my case fast, otherwise, I will file a complaint with the GCB (Gaming Control Board). The Casino Guru team is not providing any answers nor focusing on solving my case. Even after I provided all the information and proof, the matter is still being delayed, and I am completely dissatisfied with this.

Dear Krishna7771,

Thank you for your emails and for providing additional information.

As I mentioned in my previous response, your complaint has already been investigated in the past, and our resolver explained that our role in the resolution process has been fulfilled. Unfortunately, there is nothing further we can do in this case. The casino paid out the balance you were found eligible to receive, as confirmed by our resolution team.

For the reasons mentioned above, we are now proceeding to reject this complaint. Thank you for your understanding. I am genuinely sorry that we could not assist you further in this matter, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you encounter any problems with any other casino in the future. Whether it is a question, concern, or a new issue that needs to be reviewed, our team will be happy to assist you.

Best regards,

Veronika