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I betted £87 on the Live Roulette European. I won the bet on 23 red which was £216.

the amount never got put into my balance.

I tried to sort this on live chat, but it wasn’t resolved.

So they have took my £87 bet and never paid me my winnings. Please can I get some help

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Donbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Was there any specific reason given by the live chat support for the issue?
• Can you please share your full betting history? One of the screenshots that you attached is of poor quality. You can either attach the screenshots here or send the betting history to my email natalia.b@casino.guru.
• Do you remember what your balance was before you made a £87 bet?
• Were you making any more bets after the incident occurred?
• Were you playing with your real balance or bonus money?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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They brushed it aside and said they will get the team to look into it.

Picture again of the win I should have got but it never went into my balance.

balance would have been around £130 am sure it was,

yes I better again was hoping they would just sort it out and put it in my balance

this was real money I was playing with

They have only gave me £87 back which was my bet amount. They haven’t gave me my winnings of £216

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mikeyy1872,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia