Donbet Casino - Igrač traži pojašnjenje o uslovima bonusa.

heloogood, I ran a Cash Back 395 bonus from Donbet MI or addressed and the terms and conditions of that bonus that told me that the amount of 395 must be rolled 45x and that I can withdraw only 5x the bonus amount so far so here everything good while playing and I was still on the bonus threshold I did not have the right to buy a special from a game but after I managed to fill that bonus automatically I tried to buy a special and then I left., as such... after the bonus is already meant that I what??......... good, I ran a Cash Back 395 bonus from Donbet MI or addressed and the terms and conditions of that bonus that told me that the amount of 395 must be rolled 45x and that I can withdraw only 5x the bonus amount so far so here everything good while playing and I was still on the bonus threshold I did not have the right to buy a special from a game but after I managed to fill that bonus automatically I tried to buy a special and then I left., as such... after the bonus is already meant that I what??......... good, I ran a Cash Back

Dear Cristi2002,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate?

I will be patiently waiting for your reply.

Best regards,

Kristina

Because the terms and conditions are unclear in terms of what happens and how to proceed after you complete a bonus.,I thought that automatically after I fill that bonus the money after the bonus is mine and what money I ran during the bonus is only that!, I just want what I filled in over what I finished the bonus. normalIt was normal to address me as to proceed more clearly after reaching the bonus in order not to waste time running money into the void.

 I am just asking to calculate the amounts won after I have finished that bonus so that I can withdraw them, because no one has notified me what happens to those amount won after the bonus has been completed. "For me those terms and conditions were unclear."

Thank you very much for your reply, Cristi2002. Could you please clarify how much money you currently have in your casino account?

I don't have any money in my account anymore

OK I was able to withdraw only 5 x from the bonus amount, the thing I did not.I understand is that why they withdrew the extra winnings after the bonus is completed, I understand to withdraw extra winnings until the end of the bonus, but what did I earn after I finished that bonus? just to lose time to run money in vain? it had to be specified before that all the winnings and those up to. running the bonus and those after completing the bonus are stolen back by them but they did not specify Nowhere exactly this requirement.

Thank you for providing all the details regarding your issue. Please note that the casino informed you that you will be able to withdraw a maximum of 5x of the bonus value:

Ideally, online casinos should have a feature that automatically adjusts the player's balance once the wagering requirements are met. However, this is not always the case, and many casinos apply the maximum win cap only when processing a withdrawal request.

Since you continued playing with funds exceeding the maximum allowed winnings, the additional amount was technically "virtual" money that should not have been available. While we find this approach less player-friendly, the casino's decision to enforce the maximum cap aligns with its terms and conditions.

Unfortunately, based on our assessment, we must conclude that the casino’s decision is justified, and we will be unable to take further action regarding your complaint.

Thank you for your understanding.

Best regards,

Kristina