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I deposited €50 via Flexepin on April 7, 2026.

According to Flexepin, the amount was successfully credited to the casino ("credited to the platform").

The amount has not been credited to my account for over 16 days.

The support team refers to a third-party provider and does not give a clear timeframe.

Ich habe am 07.04.2026 50€ per Flexepin eingezahlt.

Laut Flexepin wurde der Betrag erfolgreich dem Casino gutgeschrieben („credited to the platform").

Seit über 16 Tagen wurde der Betrag meinem Konto nicht gutgeschrieben.

Der Support verweist auf einen Drittanbieter und gibt keine klare Zeitangabe.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Drip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was this your first deposit in the casino? Have you previously deposited using this payment method in the casino?
• Was the payment processed directly by the casino cashier? Have you received any confirmation from the casino about the deposit at any point?
• Is your player's account accessible? Are you able to review the deposit transactions as they appear in the casino's records and share a screenshot from the relevant time period?
• Could you please share with me any other communication with the casino regarding when you attempted to resolve the issue, if available? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, I have deposited via Flexepin several times before without any problems, and my player account is also accessible.

Nein ich habe schon öfter vorher ohne Probleme per Flexepin eingezahlt, mein Spieler-Konto ist auch zugänglich.

Thanks for your reply

Did the casino credit your deposit since your last reply?

If the issue persists, could you please share a payment confirmation about the transaction as it appears in your wallet and a screenshot of the transaction as it appears in the casino records? Send the information to my email at tomas@casino.guru

No, it still hasn't been credited. And I already sent the information about the deposit.

Nein es wurde immernoch nicht gutgeschrieben. Und die Informationen über die Einzahlung hab ich ja schon geschickt.

It has now been over three weeks and despite confirmed payment, the amount has not been credited. Is there an update or any response from the casino?

Es sind inzwischen über 3 Wochen vergangen und trotz bestätigter Zahlung wurde der Betrag nicht gutgeschrieben. Gibt es ein Update oder eine Reaktion vom Casino?

Hello Tomas,

many thanks for your response.

The problem persists — my deposit has still not been credited to my casino account.

I deposited €50 via Paysafecard (through Flexepin) on April 7, 2026. According to Flexepin, the payment was successfully transferred to the casino platform.

I have already provided the confirmation from Flexepin as proof. Additionally, as requested, I am now sending my bank statement, even though the payment was made via Paysafecard.

This morning I also received an email from the casino requesting another bank statement.

All available evidence shows that the money was received by the casino, but was not credited to my account.

I have provided all the necessary information and therefore ask you to investigate the matter further.

Thank you for your support.

Best regards

Hallo Tomas,

vielen Dank für deine Antwort.

Das Problem besteht weiterhin — meine Einzahlung wurde meinem Casino-Konto noch immer nicht gutgeschrieben.

Ich habe am 7. April 2026 €50 über Paysafecard (über Flexepin) eingezahlt. Laut Flexepin wurde die Zahlung erfolgreich an die Casino-Plattform übermittelt.

Die Bestätigung von Flexepin habe ich bereits als Nachweis bereitgestellt. Zusätzlich sende ich nun, wie gewünscht, meinen Kontoauszug, auch wenn die Zahlung über Paysafecard erfolgt ist.

Heute Morgen habe ich außerdem eine E-Mail vom Casino erhalten, in der erneut ein Kontoauszug angefordert wurde.

Alle vorliegenden Nachweise zeigen, dass das Geld beim Casino eingegangen ist, jedoch meinem Konto nicht gutgeschrieben wurde.

Ich habe alle erforderlichen Informationen bereitgestellt und bitte Sie daher, die Angelegenheit weiter zu prüfen.

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

They are insisting on the bank statements even though Flexepin has confirmed that they received the money; this is unusual and to me it just means that time is being wasted.

Die bestehen auf die Kontoauszüge obwohl Flexepin bestätigt hat das die das Geld bekommen hat, ungewöhnlich und für mich heißt das nur, das Zeit geschindelt wird.

Thanks for your reply.

In cases, the casino decides to investigate the missing deposit, they may require reviewing credible transaction records to confirm the money wasn't returned in the meantime. I recommend you provide these records to the casino if you haven't done so already. If the submission of the evidence doesn't result in a satisfactory result, we'll ask the casino for assistance.

Please let me know about further developments.

I sent them everything, but haven't received a reply since.

Hab denen alles zugeschickt, keine Antwort seitdem.

Still haven't received anything, or heard from them.

Immer noch nichts bekommen, oder von denen gehört.

Dear maxieyer2003,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear maxieyer2003,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Drip Casino to join this conversation and assist in addressing the complaint.

Dear Drip Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I haven't received anything yet.

Bis jetzt hab ich auch noch nichts erhalten.

I'm not getting a response via email, and the live chat isn't responding to me either; everyone is referring me to other employees.

Per Mail bekomme ich keine Antwort, und beim Livechat wird auch nicht mehr auf mich reagiert jeder weist mich an andere Mitarbeiter.

Dear maxieyer2003,

I would like to let you know that I have contacted the casino outside of the complaint thread once again regarding your case.

To allow sufficient time for their response, I will extend the timer by an additional seven days. Hopefully, we will receive an update from the casino within this period and be able to move the complaint forward.

Thank you for your patience and understanding.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@cga.cw) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru