The player from Japan had experienced a delay of almost two weeks in withdrawing 25,000,000 JPY, despite having completed identity verification. The casino had cited the large amount as a reason for the delay, but the player found it excessive. After reviewing the situation, it was noted that the casino's terms limited withdrawals based on the player's balance, which may have prolonged the process. As the casino had not responded adequately, the Complaints Team had recommended contacting the Kahnawake authority for further assistance and marked the complaint as 'unresolved.'
Igrač iz Japana je doživeo kašnjenje od skoro dve nedelje u povlačenju 25.000.000 JPI, uprkos tome što je završio verifikaciju identiteta. Kazino je naveo veliki iznos kao razlog za kašnjenje, ali igrač je to smatrao preteranim. Nakon pregleda situacije, primećeno je da su uslovi kazina ograničavali povlačenja na osnovu bilansa igrača, što je možda produžilo proces. Pošto kazino nije adekvatno reagovao, Tim za žalbe je preporučio kontaktiranje vlasti Kahnavakea za dalju pomoć i označio žalbu kao „nerešenu“.