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Dear Casino Guru,

I am reaching out for your help regarding a serious issue I am facing with Etheryl Casino. You have helped me in the past, and I am hoping you can assist me again.

I currently have a withdrawal of $11,857 CAD that I have not been able to receive.

Here is what happened:

My withdrawal request was submitted and has remained in pending status.

I was informed that the cryptocurrency withdrawal system was down, and I was told it would be resolved within 1–3 hours.

It has now been over 48 hours, and the system is still reportedly down with no clear updates or resolution timeline.

During this time:

Communication has been very limited or delayed

At times, live chat has been offline

I have not received any clear or consistent updates regarding my withdrawal

As the delay continued with no resolution, I informed them that I would submit a complaint to Casino Guru if I did not receive proper updates.

After I mentioned this, my account was suddenly placed under an "internal review", and everything has now been frozen. This is extremely concerning to me because:

I only followed up regarding my withdrawal

The review started after I mentioned filing a complaint

No clear reason or explanation has been provided

At this point, I am very stressed and unsure what to do. This is a significant amount of money, and I have not been given any clear answers or timeline.

I want to highlight that:

I have all screenshots and evidence of my conversations and the delays

I am fully willing to provide any proof required

I respectfully request Casino Guru to:

Investigate this matter urgently

Assist in ensuring my withdrawal of $11,857 CAD is processed

Clarify the reason for this "internal review"

Help ensure fair treatment in this situation

Please let me know if anything further is required from my side. I am ready to cooperate fully and provide all documentation.

Thank you for your time and support.

Sincerely,

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response.

To answer your questions:

Yes, I have successfully made a few smaller withdrawals in the past without any issues.

I can confirm that my KYC verification has been fully completed and approved.

My winnings were accumulated without any active bonus.

Given this, I’m concerned about the current delay and would appreciate your assistance in resolving this matter as soon as possible.

Thank you for your support, and I look forward to your reply.

Best regards,

Hi Casino Gruru , could you approve my post

Dear sidd19834, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Thank you for your patience and cooperation

Best regards,

Attila

Dear Attila,

Thank you for your response.

Please find the requested details below:

My last successful withdrawal (a smaller amount) was processed in less than 24 hours without any issues.

I used cryptocurrency as my withdrawal method, which is the same method I selected for this withdrawal.

At present, my account has been suspended and placed under review, and I am unable to initiate or access my withdrawal request.

Thank you for your response and for reviewing my case.

I would like to highlight that I have already provided all the requested information and responded promptly to your questions. At this stage, there does not appear to be anything further pending from my side.

Given this, I’m concerned about the one-week response window before the case progresses, particularly since the complaint has not yet been submitted to the casino. Considering the amount involved and the time already elapsed, I believe it would be reasonable to move this forward to the next stage as soon as possible.

I fully respect your process, but I would greatly appreciate if this case could be reviewed with some priority so it can be escalated to the casino without unnecessary delay.

I look forward to your update and to the case progressing further.

Thank you for your assistance.

Update (April 22, 2026):

Dear Casino Guru,

I would like to provide an update regarding my ongoing complaint against Etheryl Casino.

Since my last submission, the situation has not improved—in fact, it has become more concerning.

After initially being told that my account review would take 5–10 days, I was later assured that it would be completed within 48 hours. Both of these timeframes have now passed, and I have received no meaningful update from the casino.

It has now been almost two weeks, and my account remains under review and suspended, with $11,857 CAD still inaccessible.

To add further context:

I was able to make a few small withdrawals successfully

However, when I attempted a larger withdrawal, it was repeatedly denied citing a "system outage"

Shortly after I mentioned escalating the issue (including filing complaints), my account was suddenly placed under review

At this point, I feel this action may be retaliatory, as I have done nothing wrong. I played normally, complied with all requirements, and had already been verified.

I am extremely concerned about:

The lack of communication

The inconsistent explanations

The indefinite delay in accessing my funds

I respectfully request that Casino Guru continue to intervene and help push for a fair resolution. I am fully willing to provide any supporting documents or proof needed.

Thank you for your assistance.

Sincerely,

[Redacted]

I have attached the email proof where t

I strongly dispute this justification. My account was already verified and operating normally, and this action only occurred after I challenged the failed withdrawals. This raises serious concerns that the review is being used as a delay tactic rather than a genuine compliance check.

Update on my complaint:

I would like to provide a factual update regarding my situation.

My account has now been reactivated by Etheryl following a review. I am able to log in, and withdrawals are currently being processed.

However, a new daily withdrawal limit of $1,000 CAD has been applied to my account. Prior to the review, my daily withdrawal limit was $7,000 CAD, and I was categorized as a VIP player.

I currently have a remaining balance of approximately $22,313 CAD. At the current withdrawal limit, it will take over three weeks to fully withdraw my funds.

The casino has stated that this new limit is part of "reactivation conditions" determined at a management level. However, I have not been clearly provided with any specific documentation or communication showing where these conditions were disclosed to me or agreed upon prior to being applied.

To be fair, I would like to confirm that withdrawals submitted so far have been accepted and processed.

My concern is primarily regarding the significant reduction in withdrawal limits and the lack of transparency around these newly applied conditions, especially considering my previous VIP status and higher limits.

I appreciate Casino Guru’s assistance in reviewing this matter and helping ensure a fair resolution.

I would like to provide an additional update and clarification to my complaint.

While I appreciate that my account has now been reinstated and withdrawals are being processed, I would like to highlight a key concern that remains unresolved.

I have wagered over $250,000 on this platform and was previously classified as a VIP player, with a confirmed daily withdrawal limit of $7,000 CAD. This was the condition under which I continued playing on the platform.

However, following the account review and reinstatement, my daily withdrawal limit has been significantly reduced to $1,000 CAD. This change was applied unilaterally and without any prior notice, agreement, or clearly documented terms provided to me.

The casino has stated that:

There were alleged breaches of Terms and Conditions,

However, these did not impact my gameplay or winnings,

And as a result, the resolution was made fully in my favour.

Given this, I find it difficult to understand the justification for such a substantial downgrade in withdrawal limits after the fact, especially when:

The activity was not flagged at the time,

It had no impact on my winnings,

My account has been reinstated with full access.

Additionally, I have since continued playing after reinstatement and my balance has increased to approximately $23,000 CAD.

At the current withdrawal limit of $1,000 per day, this creates a prolonged withdrawal period exceeding three weeks, which I believe is unreasonable given my previous VIP status and history on the platform.

For reference, I have attached a screenshot showing my current withdrawable balance.

To be clear, I am not disputing that withdrawals are being processed — they are. However, my concern is strictly about:

The lack of transparency regarding the new withdrawal conditions,

The absence of prior disclosure or agreement,

And the fairness of applying such restrictive limits after confirming that my winnings are valid.

At this stage, I would prefer to keep this complaint open until my full balance has been successfully withdrawn.

I respectfully request Casino Guru’s assistance in reviewing whether this change in withdrawal limits is fair and in line with standard industry practices, particularly for a VIP player with a significant wagering history.

Thank you for your continued support.

Thank you very much for your reply.

While we understand your disappointment regarding your casino VIP status, we regret to inform you that we are unable to intervene in the casino's decision. Each establishment maintains its own proprietary VIP tier structure, and we respect their autonomy in determining the criteria for advancement or demotion. This position is consistent with our policy of non-interference in promotional offer decisions. The casino retains the sole discretion to categorize players and establish the requirements for each classification.

Could you kindly provide information on the current amount in pending withdrawals? Additionally, I would appreciate it if you could confirm whether the payments have been arriving regularly, in accordance with the withdrawal limit.

Thank you for your understanding and cooperation.

I would like to provide an update regarding my current situation.

At the moment, I have approximately $24,050 CAD remaining in pending withdrawals. So far, I have successfully received three withdrawals of $1,100 CAD each.

However, my fourth withdrawal request for the same amount ($1,100 CAD) was rejected without any prior notice or explanation. This has caused a delay, as I now need to wait for another withdrawal cycle.

Based on this, while some payments have been processed, the withdrawals are not fully consistent, as identical requests have been treated differently.

After winning a significant amount while playing live roulette, my access to live games was suddenly removed without explanation. This change happened only after my winnings, which raises concerns about fairness.

The withdrawal process has been slow and inconsistent. In addition, I was blocked from live chat when trying to follow up on my withdrawals, which further limits my ability to get support.

I am requesting the payout of my remaining balance (over $24,000 CAD). While some payments have been processed, the current behavior—removal of games, inconsistent approvals, and restricted support—suggests possible delay tactics.

I kindly ask Casino Guru to ensure that my remaining withdrawals are processed consistently and without unnecessary delays.

I will continue to provide updates as withdrawals are completed.

Thank you for your assistance and support in this matter.

Kind regards,

[Redacted]

My withdrawals have been significantly delayed and handled in a way that raises serious concerns about transparency and fairness.

The main issues I encountered are:

The platform repeatedly states that "internal checks" are being carried out but refuses to explain anything further. While I understand some verification is standard, this lack of clarity feels like a way to avoid accountability and provide no real answers to players.

My withdrawals have "expired" and needed to be resubmitted. This is not normal behavior for a reputable platform and has only resulted in further delays and unnecessary confusion.

There is no clear or reliable timeline provided for when funds will actually be received. Instead, everything is tied to vague internal processes and daily limits, which gives no certainty and allows delays to continue indefinitely.

Live chat access has been restricted on my account, which limits my ability to get real-time support or follow up on urgent withdrawal concerns.

A withdrawal should not feel this uncertain or difficult to complete.

I will continue documenting updates

I am currently struggling to withdraw my winnings. The process has been slow, unclear, and inconsistent.

My withdrawal is currently stuck in "Approval Pending" with no defined timeline. Previously, I had a withdrawal rejected/expired during internal checks, after which I was required to resubmit and restart the process.

I was also informed of a $1,000 daily withdrawal limit, however this has not been applied consistently across my recent withdrawals.

Out of my last three withdrawal attempts, two were rejected/expired and required resubmission.

At present, I have approximately CAD $22,500 pending withdrawal, and there is no clear timeline on when these funds will be processed.

I would

My withdrawals of $1,000 CAD each have repeatedly been rejected after the 24-hour approval window, forcing me to resubmit the same request again. This has already happened with three of my recent withdrawals.

As a result, although I was clearly informed that I could withdraw $1,000 per day with a 24-hour processing time, the actual experience is very different. In reality, each $1,000 withdrawal is taking approximately 48 hours to process, due to these repeated rejections and resubmissions.

This creates a misleading situation where the stated withdrawal policy does not align with what is happening in practice.

With a remaining balance of around $20,000 CAD, this effectively means it could take up to 40 days to fully withdraw my funds under the current pattern, which is unreasonable and not what was communicated to me.

I am concerned that this may be a deliberate delay tactic, and I request clarification and a fair resolution to ensure my withdrawals are processed consistently within the stated timeframe.

I have now experienced the same issue multiple times (at least 4 withdrawals). Each time I submit a withdrawal request of $1,000 CAD, it remains pending for approximately 24 hours and then gets rejected or expires without a clear explanation. I am then required to resubmit the same request again.

This creates a consistent pattern:

Withdrawal requested

Wait ~24 hours

Request gets rejected/expired

I must resubmit and wait another 24 hours

Effectively, this means each $1,000 withdrawal takes around 48 hours to process instead of the stated 24 hours. Based on my total balance, this significantly delays access to my funds and does not align with the casino’s

This behavior appears misleading and raises serious concerns about whether the casino is intentionally delaying withdrawals.

I kindly ask the Casino Guru team to review this pattern and confirm:

Whether this practice is in line with the casino’s terms and conditions

Why withdrawals are consistently rejected after the 24-hour window

What steps the casino will take to ensure withdrawals are processed fairly and within the stated timeframe

I am simply requesting that my withdrawals be processed as per the terms communicated.

Thank you for your assistance.

I would like to escalate this complaint as the situation is clearly recurring and unresolved.

This is now the second withdrawal in a row that has expired instead of being processed within the stated 24-hour timeframe. Each time, I am forced to resubmit the request, effectively turning a 24-hour process into 48+ hours per withdrawal.

This is not an isolated delay—it is a repeating pattern:

Withdrawal remains pending close to expiry

It expires instead of being processed

I am required to resubmit

The cycle repeats

As a result, I am unable to access my funds in a reasonable timeframe despite following all requirements.

I would like Casino Guru to please step in and clarify the following with the casino:

Why are withdrawals consistently allowed to expire instead of being processed?

Is this behavior intentional or due to internal restrictions on my account?

What concrete steps will be taken to ensure my current and future withdrawals are processed within the promised timeframe?

At this point, I am simply trying to withdraw my balance, but I am being blocked by repeated expirations and resubmissions.

I request your direct intervention, as this is no longer a standard delay but a systematic issue.

Thank you.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello sidd19834,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

Hi Lucia,

Just to add more context, I feel like I’ve been put in a loop of submission and rejection with my withdrawals. Each time I submit, it either expires or gets rejected, and I’m now on my third attempt.

This pattern is what’s causing concern for me, as it doesn’t seem like a normal or stable withdrawal process.

Please let me know if you need anything further from my side.

Hello sidd19834,

I wanted to inform you that we have received a response from the casino representative. They mentioned that they have begun their internal review of the delayed withdrawal.

We will continue to monitor the situation closely, and I will keep you updated on any developments. Thank you for your understanding and patience during this process.

Hi Lucia,

Thank you for the update and for continuing to follow up with the casino.

However, I would like to express my concern that this process has now been ongoing for several weeks. My withdrawals have already gone through multiple expiry/rejection cycles, and only a small portion has been paid so far.

I did not expect it to be this difficult to access my legitimate winnings. I have played at other casinos before and have never experienced delays of this length or repeated issues with withdrawals.

While I understand that internal reviews may be necessary, I would really appreciate if the casino could provide a clear explanation for these repeated delays and a realistic timeline for completing the review and processing my remaining balance.

Thank you again for your support, and I look forward to your next update.

Another withdrawal has been rejected again despite previously being told that withdrawals of $1,000 would be processed within 24 hours. At this point, it is effectively taking 3 days or more just to successfully withdraw $1,000, which is not what was communicated to me.

I honestly do not know what else to do anymore. I am struggling just to receive my legitimate winnings, and it feels like the burden is being placed entirely on the player while the casino continues this repeated cycle of pending, expiry, rejection, and resubmission.

From my perspective, this has become a clear delay tactic. If my account was already reviewed and reinstated, I do not understand why every withdrawal continues to face new delays and rejections.

Casino Guru, I am asking for your assistance because this process is becoming extremely frustrating and unreasonable. I simply want to withdraw my winnings without constantly going through the same cycle over and over again.

Hi Lucia,

I hope you’re doing well.

I wanted to check if there has been any update from the casino regarding the internal review of my delayed withdrawal. It’s been some time now, and I would really appreciate any progress or information you can share.

Please let me know if you’ve heard anything from their side.

Thank you for your continued support.

Kind regards,

Sid

Hello Lucia,

I want to provide an update regarding my complaint.

Another withdrawal has been rejected again without any clear or valid explanation. This is now a repeated pattern, not an isolated delay.

The casino initially stated that withdrawals of 1,000 would be processed within 24 hours, but this is clearly not being honored. Instead, withdrawals are either delayed or rejected, forcing the process to restart repeatedly.

At this point, it feels like a deliberate tactic to prevent me from accessing my legitimate winnings.

I kindly ask you to escalate this case further, as the casino is not acting in accordance with fair practices or their own stated terms.

Please let me know if you require any additional information from my side.

Thank you for your assistance.

Update for Casino Guru:

I would like to provide an update regarding my withdrawals. My latest withdrawal request of $1,000 has now been rejected twice. This is becoming extremely frustrating, as I am continuously facing issues just trying to access my legitimate winnings.

There seems to be no clear explanation or consistent processing, and I am struggling to understand why this keeps happening. I kindly ask Casino Guru to assist in resolving this matter as soon as possible.

Thank you for your continued support.

Dear sidd19834,

I have contacted the casino and asked them to provide clarification regarding the reason for the rejected withdrawals, as well as to confirm whether any additional action or documentation is currently required from you.

I will let you know as soon as I receive a response from their side.

Thank you for your patience.

Hi Lucia,

Thank you for your support, I really appreciate it.

However, I’m noticing an inconsistent pattern — sometimes withdrawals are approved, and other times they are rejected without a clear reason. This unpredictability is quite concerning .

I would appreciate it if the casino could provide a clear and consistent explanation for this behavior.

Thanks again for your help.

Hi Sidd19834, Lucia,

Following a detailed internal review, we would like to provide additional context regarding the player’s account and withdrawal activity.

The account was initially flagged automatically due to certain risk indicators identified by our internal systems, including overlapping technical indicators between accounts. As part of our standard security and compliance procedures, the account was escalated for manual review.

Following that review, the account was reinstated and withdrawals resumed. However, due to the nature of the indicators identified, the account remains subject to enhanced monitoring conditions as a precautionary measure.

As a result, withdrawal requests on the account require manual review prior to approval. The withdrawals were not rejected as a refusal of payment, however some requests expired while awaiting completion of the additional review process due to the volume of cases within the queue at the time. This is why the player experienced delays and occasional resubmissions.

Since the review was completed and the account reinstated, we have successfully processed and paid a total of approximately CAD $13,299 to the player, including approximately CAD $7,999 paid during the current month alone.

We would also like to clarify that the revised withdrawal limit applied to the account is part of the account’s ongoing monitoring conditions. Accounts subject to enhanced review measures may be assigned lower withdrawal limits than standard accounts as part of internal risk-management procedures.

Additionally, the account is subject to a monthly withdrawal limit of CAD $10,000. As approximately CAD $7,999 has already been processed during the current month, any remaining withdrawals above the monthly threshold will continue into the following monthly cycle.

At this stage, the player may either:

Continue using the account under the current monitored conditions and withdrawal structure, with withdrawals continuing to be manually reviewed and processed accordingly; or

Request gameplay restrictions to be applied to the account while withdrawals are completed, which would assist in simplifying and speeding up the review process.

To be clear, the player’s winnings have not been confiscated, and withdrawals continue to be processed manually in accordance with the account’s monitoring status.

Kind regards,

Etheryl Team

Dear Etheryl Team,

Thank you for your detailed response and for providing clarification regarding my account status.

While I acknowledge that some withdrawals have been processed, I would like to express my concern regarding the handling of my withdrawal requests. Specifically, withdrawals expiring due to internal queue delays is not something within my control, and it is unreasonable for me to repeatedly resubmit requests due to processing backlogs on your end.

I also note that my account has been placed under enhanced monitoring due to "overlapping technical indicators." I would appreciate further clarification on this point, as I have only operated a single account in full compliance with your terms and conditions.

Regarding the imposed withdrawal limits and manual review process, I understand your internal procedures; however, these restrictions are significantly impacting my ability to access my funds in a timely manner. As a verified customer whose account has already passed review and been reinstated, I expect withdrawals to be processed efficiently without unnecessary delays or expirations.

At this stage, I would like to proceed with the option of restricting gameplay on my account while all remaining withdrawals are completed.

I kindly request that all pending and future withdrawals be handled without expiration and processed as a priority, given the circumstances.

I look forward to your prompt confirmation and resolution.

Kind regards,

Sid

Dear Casino Guru Team,

Thank you for your continued assistance with my complaint.

While the casino has stated that my account has been reviewed and reinstated, they have now placed my account under "enhanced monitoring conditions," which is causing ongoing delays in my withdrawals. It has already been over a month, and I still have approximately CAD $16,000 remaining to be paid.

The casino is now enforcing:

Manual review on every withdrawal

Reduced withdrawal limits

A monthly withdrawal cap of CAD $10,000

These conditions were applied only after I won, and were not clearly communicated beforehand. Additionally, some of my withdrawal requests were allowed to expire due to their internal delays, which is not fair from a player’s perspective.

I fully understand security checks, but these should be completed within a reasonable timeframe. Since my account has already been reviewed and reinstated, I do not believe it is fair to continue imposing restrictions that significantly delay my access to legitimately won funds.

I kindly request Casino Guru to:

Keep this complaint open until all remaining withdrawals are fully processed

Ask the casino to provide a clear and reasonable timeline for paying the remaining balance

Review whether these post-win restrictions and delays are in line with fair gaming practices

As a player, I simply want to receive my remaining funds without further unnecessary delays.

Thank you for your support and understanding.

Kind regards,

Sid Dua

Hi Sidd19834,

Thank you for your confirmation and for outlining how you would like to proceed moving forward.

As requested, your account is now restricted going forward while the remaining withdrawals continue to be processed under the current monitored conditions.

Please note that withdrawals will continue to be reviewed and processed in line with the existing withdrawal structure and monthly limits already communicated.

We appreciate your cooperation throughout this process.

Kind regards,

Etheryl Team

Thank you for the update and for sharing the current situation with us.

Dear sidd19834,

Please rest assured that we will continue monitoring the case and will keep the complaint open until you have received all of your remaining funds. We understand that the delays are frustrating, especially given the amount involved and the length of time that has already passed.

At the same time, please be aware that additional account reviews and enhanced monitoring procedures following significant wins are relatively common casino practices and are often related to KYC and AML obligations. While such checks should still be handled within a reasonable timeframe, the casino may apply additional verification and withdrawal controls during this process.

Please continue to keep us informed regarding any further progress, especially once additional withdrawals are received. We will remain available to assist should any further issues arise.

Dear Lucia,

Thank you for your response.

I must respectfully disagree with the characterization of these delays as "common practice." In my experience with multiple licensed platforms, including withdrawals via cryptocurrency , I have never encountered delays or restrictions of this nature or duration following a legitimate win.

While I understand KYC and AML requirements, the current situation goes well beyond reasonable verification timelines and appears to involve arbitrary withdrawal limitations that were not clearly enforced prior to my win. The fact that I am now required to wait month-by-month to access my own funds is both unreasonable and concerning.

Given that the casino has explicitly confirmed that the remaining withdrawals will only be processed next month due to their imposed limits, I request that the complaint timeframe be formally extended to reflect this reality.

Please also note that I expect continued oversight on this case, as the handling of these withdrawals does not align with standard industry practices in my experience.

I will provide updates as funds are received, but I would appreciate your active support in ensuring this matter is resolved in a fair and timely manner.

Dear sidd19834,

Please rest assured that we will continue actively monitoring your case and will extend the complaint timeframe accordingly to reflect the situation with the remaining withdrawals.

We understand your concerns regarding the delays and withdrawal limitations, and we appreciate you keeping us updated throughout the process.

Please continue informing us once additional payments are received or if there are any further developments. We will do our best to ensure the matter is handled fairly and followed up appropriately with the casino.

Dear sidd19834,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks Lucia,

I appreciate the extension.

At the moment, I do not have any further updates yet, as per Etheryl’s latest communication, the new withdrawals are expected to be processed starting next month. Once I begin submitting withdrawals from June 1 onward, I will update the complaint with the outcome and any issues faced during the process.

Please also note that I still have approximately CAD 14,000 remaining to withdraw.

Thank you for your continued assistance and patience.

Hello,

I wanted to provide an update regarding my case.

I have initiated a new withdrawal request today, and it is currently showing as pending.

According to the casino, my monthly withdrawal limit has reset for the new month, and I should now be eligible to withdraw up to CAD 10,000 again. I am monitoring the situation closely and will keep you informed of any developments, including whether the withdrawal is processed successfully or if any further delays occur.

Thank you for your continued assistance.

Kind regards,

Sidharth Dua

Dear sidd19834,

Thank you for your update. I will await any further news from you.

Hi Lucia,

I wanted to provide you with an update regarding my withdrawals. So far, I have received approximately CAD 4,000, and the casino appears to be processing and paying out CAD 1,000 per day.

I still have approximately CAD 10,000 remaining to be paid. At this point, the withdrawals are being processed gradually, and I am continuing to monitor the payments as they come through.

I will keep you informed of any further developments.

Thank you for your assistance.

Kind regards,

Sid

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sidd19834,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia