Evolve Casino - Igračica se žali da nije primila bonuse na depozit.

A total of €697 deposit lost.

Offers are scams, there was €6 cashback on a weekly deposit of €225, there was €2.71 cashback on €205.

The support told me that the cashback is so low because a new promotion is running, I should select that and deposit again.

I never got the bonuses for deposits !!!!!

Insgesamt 697 € Einzahlung Verlust.

Angebote sind scam, auf wöchentliche Einzahlung von 225€ gab es 6 € cashback, auf 205€ gibt es 2,71€ cashback.das ist unterste Schublade, verlogen und dreist.

Der Support sagte mir das der cashback so niedrig ist weil eine neue Promotion läuft, ich sollte das auswählen und wieder einzahlen.

Die Bonusse für Einzahlungen habe ich nie bekommen !!!!!

Dear simplyme,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice. As long as you didn’t place any bets using your last active deposit, you should be entitled to a full refund.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I thought so. It's getting worse and worse and there can no longer be any question of seriousness.

Das habe ich mir schon gedacht. Es wird immer schlimmer und von Seriosität kann hier nicht mehr die Rede sein.

I have regularly deposited in this casino for the last two months and even if I had losses I deposited again because a cashback was offered and free spins the other action is called Mission possible and there you get free spins at the lowest level. It does not speak of customer friendliness if you do not keep these empty promises. And I paid quite a bit.

Ich habe in diesem Casino die letzten zwei Monate regelmäßig eingezahlt und auch wenn ich Verluste hatte wieder eingezahlt aus dem Grund dass ein Cashback angeboten wurde und Freispiele die andere Aktion heißt Mission possible und da bekommt man Freispiele im untersten Level. Es spricht nicht vom kundenfreundlichkeit wenn man diese leeren Versprechen nicht einhält. Und ich habe ja nicht wenig eingezahlt.

I wish I could be of more help. Unfortunately, as I mentioned earlier, bonus offers can be revoked or discontinued without prior notice.

I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.