FatPirate Casino - Dobici igrača su odloženi.

Dear Casino Guru Team

I'm sorry to bombard you with complaints, but unfortunately my verification period is expiring and I'm again having problems with payouts from several casinos.

Including at Fatpirat Casino, among others.

I won real money there when I played Dice by Spribe .

Under the verification tab it says that my account does not require verification, and yet I have been waiting for almost a month for my winnings to be paid out.

It would be nice if the casino would get in touch to explain why they haven't paid out my winnings yet. I also haven't received an email from the casino requesting documents.

I hope for your assistance in resolving this case as quickly as possible.

Kind regards

Sehr geehrtes Casino Guru Team

Tut mir leid, dass ich Sie mit Beschwerden zuballere, aber leider läuft meine Verifizierungsfrist aus und ich habe leider wieder mit mehreren Casinos Probleme bei der Auszahlung.

Unter anderen auch im Fatpirat Casino.

Ich habe dort mit Echtgeld gewonnen, als ich Dice von Spribe gespielt habe.

Unter den Verifizierung Reiter steht dass mein Konto keine Verifizierung benötigt und dennoch warte ich nun schon seit fast einem Monat auf meine Auszahlung des Gewinnes.

Es wäre schön, wenn das Casino sich hier melden würde, warum sie meinen Gewinn bisher nicht ausbezahlt haben. Eine Email kam ebenfalls nicht vom Casino, in welcher sie Dokumente anfordern.

Ich hoffe auf Ihre Mithilfe, um diesen Fall schnellst möglichst zu lösen.

Freundliche Grüße

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• If so, when exactly did you receive your last withdrawal, and did you use the same withdrawal method?
• Have you received any communication from the casino regarding the status of your withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello again^^

No, there have been no successful payouts at this casino yet.

I already contacted them via live chat regarding the withdrawal and was assured that my account had been successfully verified. Unless I'm confusing this with a different casino.

As you have probably already noticed, I have the verification problem in 3 sister casinos.

I hope you can help me.

Kind regards

Nochmals hallo^^

Nein, es gab noch keine erfolgreiche Auszahlung in diesem Casino.

Ich war bezüglich der Auszahlung schon im Live Chat und mir wurde versichert, dass mein Konto erfolgreich verifiziert sei. Sofern ich das nun nicht mit einem anderen Casino verwechsle.

Wie Sie sicher schon festgestellt haben, habe ich das Verifizierungsproblem in 3 Schwesterncasinos.

Ich hoffe Sie können mir weiterhelfen.

Freundliche Grüße

Hello, here's a quick update. Regarding the complaint, I suspect the casino has now decided to process the payouts, as the first three withdrawal requests were processed shortly afterward. Therefore, I believe I am now verified at Fatpritat Casino. I hope the casino will process the remaining withdrawals without further delays.

Hallo, hier ein kurzes Update. Ich vermute bezüglich der Beschwerde, hat das Casino sich nun doch dazu entschieden auszuzahlen, denn kurz danach wurden die ersten 3 Auszahlungsanfragen verarbeitet. Demnach bin ich wohl in Fatpritat Casino auch verifiziert. Ich hoffe die restlichen Auszahlungen bearbeitet das Casino nun auch , ohne weitere Verzögerungen.

Thank you for your reply, Ninosch. I am happy to hear that there has been some progress. Have you already requested another withdrawal?

Yes, I have. Currently, 3 withdrawals are being processed and a total of €10,030 is still outstanding.

Ja habe ich. Zurzeit sind 3 Auszahlungen in Bearbeitung und insgesamt 10030€ noch offen

Dear Ninosch,

We acknowledge your request and assure you that it is not our intention to keep you waiting. However, in order to ensure compliance with all necessary protocols, we are also awaiting an update from the appropriate team. 

We will make every effort to assist you in your current situation and will provide you with an update at the earliest opportunity. 

We sincerely appreciate your patience during this time. Thank you for your understanding. 

Kind regards,

FatPirate team.

Hello everyone,

Thank you both for your replies.

Ninosch, hopefully, you will receive all your winnings soon. Please keep me informed about any further developments.

So far, there have been no new payouts from the casino.

Bisher gab es keinerlei neue Auszahlungen vom Casino..

Could you please advise us on the current status of your most recent withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino support regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

The last payouts were on November 7, 2025.

Die letzten Auszahlungen waren am 7.11.2025

Dear Ninosch

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Ninosch,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from FatPirate Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear FatPirate Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

The casino has requested some new documents for verification purposes. I have submitted these to the casino and am now waiting for their response.

Das Casino hat einige neue Dokumente bezüglich der Verifizierung angefordert. Diese habe ich dem Casino eingereicht und warte nun auf dessen Antwort.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ninosch,

As we have not yet received a response from the casino, I would like to reach out to them directly. To allow for this, we will be extending this thread for another 7 days.

Thank you for your patience and understanding.

Best regards,

Hadi

Dear all,

We assure you all that it is not our intention to keep you all waiting. However, in order to ensure compliance with all necessary protocols, we are also awaiting an update from the appropriate team. 

We will make every effort to assist you in your current situation and will provide you with an update at the earliest opportunity. 

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Kind regards,

FatPirate Casino team.

Dear FatPirate Casino Team,

Thank you for your response and for the update.

Will await further information from your side once the review with the relevant team is completed. We appreciate your cooperation and look forward to your next update regarding the progress of this case.

Kind regards,

Hadi

Dear Ninosch,

Thank you for your time and patience.

Regarding your ongoing verification we would like to inform you that your transaction of Mifinity has been accepted.

To proceed further with the verification of your account we kindly request you to please provide us with your Transactions History of card ending with : *8853 for September in PDF file, showing all transactions made from your account in that period including the deposits to us. 

We respectfully recommend that you upload the documents in PDF format through the verification tab in your FatPirate profile. 

However, if you face any difficulties uploading the documents, then you can attach and sent the requested document by replying to the same email we have sent you.  

Once again, please ensure that the document has not been edited or modified. Kindly upload / attach the PDF in its original form. Thank you.

We are looking forward for your update. 

Kind regards, 

FatPirate Casino team. 

Unfortunately, I currently cannot access my transaction history. It's simply empty, and I can't find the corresponding deposit to her casino. (See screenshot.)

I have already contacted a support representative regarding this matter and am now waiting for a solution and response from Jeton. Due to the holidays, this will likely be delayed somewhat, and I apologize for the inconvenience.

Kind regards

Leider kann ich zurzeit nicht auf meine Transaktionshistorie zugreifen. Sie ist einfach leer und ich kann die zugehörige Einzahlung in ihr Casino nicht finden. (Siehe Screenshot.)

Ich habe schon einen Supporter diesbezüglich kontaktiert und warte nun auf eine Lösung und Antwort von Jeton. Durch die Feiertage wird sich dies wohl etwas verzögern und ich bitte um Entschuldigung.

Freundliche Grüße

Dear FatPirate Casino Team,

Thank you for your message.

Ninosch has informed us that she is currently unable to access the requested transaction history.

Please let us know how you would like to proceed in the meantime, or if any alternative documentation would be acceptable while the player waits for the transaction history to be made available.

Kind regards,

Hadi

I can gladly send you Jeton's chat history via email.

Gerne kann ich Ihnen den Chatverlauf von Jeton auch per Email zukommen lassen.

Yes Please send the Jeton chat history to hadi.a@casino.guru at your earliest convenience.

Best regards,

Hadi

Dear Ninosch,

In order for us to proceed further with verification of your account we would kindly request you to upload your transaction history of your card ending with ****8853 for the moth of September 2025.

As you had mentioned earlier the PDF file is not ready. In stead we can also accept the screenshots of the statement.

Please note, we need to view all the transactions for the month of September 2025. Therefore, we kindly request you to please do not edit, modify or hide anything in your screenshots of your transaction history.

We are looking forward for your update.

Kind regards,

FatPirate Casino team.

Dear Ninosch,

As mentioned by the casino, they are now waiting for you to upload the requested transaction history.

Please let us know once the documents have been uploaded or if you have any update from your side.

Kind regards,

Hadi

Unfortunately, Jeton hasn't responded yet. There's no solution to the problem yet.

I did find the payments when I clicked on "All Accounts." They were then displayed, but unfortunately, I can't download them as a bank statement; I can only take a screenshot. Would it be sufficient if I took screenshots of the statements and combined them into a PDF file? Both are withdrawals of €200, which were debited the following day, and these can only be the two withdrawals. It also states that they were paid by credit card. I hope this information is helpful.

Leider antwortet Jeton bisher nicht. Es gibt noch keine Lösung für das Problem.

Ich habe die Zahlungen allerdings gefunden, wenn ich auf alle Konten drücke. Dann wird sie aufgezeigt, ich kann sie nur leider nicht als Kontoauszug runterladen sondern nur einen Screenshot machen. Würde das auch reichen wenn ich davon Screenshots mache und diese zu einer PDF Datei zusammenfüge? Es sind beides Auszahlungen von 200€ die je am nächsten Tag abgebucht worden sind und es kann sich nur um diese zwei Auszahlungen handeln. Es steht auch, dass diese mit der Kreditkarte bezahlt worden sind. Ich hoffe, dass dies weiterhelfen wird.

Dear Ninosch,

We hope you find this message in good health!

As you had mentioned earlier in this same thread that you were not able to download the bank statement in PDF format as we had requested earlier. 

However, to help you further with this situation, in order for us to proceed further with verification of your account we would kindly request you to upload the screenshot your transaction history of your card ending with ****8853 for the moth of September 2025. 

If you face any difficulties with uploading the screenshots on the website through the verification page then please attach the screenshots in this same email address which we have sent you today (January 7, 2026). 

Please note, we need to view all the transactions for the month of September 2025. Therefore, we kindly request you to please do not edit, modify or hide anything in your screenshots of your transaction history.

We are looking forward for your update.

Kind regards,

FatPirate Casino team.

I am actually currently ill, but I will be alright again.

I have just sent you the screenshots by email.

Unfortunately, Jeton still hasn't given me an answer as to why it's not possible to view the card payments in a transaction history.

I hope the screenshots I took are sufficient and will help you further.

Kind regards

Tatsächlich bin ich aktuell krank, aber das wird schon wieder.

Ich habe Ihnen die Screenshots soeben per Mail zugestellt.

Leider hat mir Jeton immer noch keine Antwort hinterlassen, warum man die Zahlungen der Karte nicht in einer Transaktionshistorie einsehen kann.

Ich hoffe die Screenshots die ich gemacht habe, sind ausreichen und helfen Ihnen nun weiter.

Freundliche Grüße

Dear Ninosch,

We would like confirm we have received the email attached with screenshots and also like to thank you for sharing the requested screenshots.

We have share the screenshots with the relevant team. Therefore, we believe we should be able to provide an update at the earliest as possible.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Kind regards,

FatPirate Casino team.

Dear FatPirate Casino,

Thank you for your update.

Dear Ninosch,

We will be waiting for your update. Please let us know if there are any new developments.

Best regards,

Hadi

Dear Ninosch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There is no news yet.

Bisher gibt es keine Neuigkeiten.

Dear Ninosch,

Upon our relevant team's review related to the screenshots which you had provided. Only one of the deposits is visible, please note that we must see all 2 deposits made from that card ending with ****8853.

We are looking forward to your update.

Kind regards,

FatPirate Casino

Dear Fat Pirate.

I just emailed you to say that I can definitely see the payment in the screenshots I sent you.

Liebes Fat Pirate.

Ich habe Ihnen soeben eine Email geschrieben, dass ich die Zahlung auf den Screenshots, die ich Ihnen zugeschickt habe, durchaus sehen kann.

Dear Ninosch,

Thank you so much for your prompt response. 

After your email, we immediately replied back, asking for the screenshots of the 2 deposits which you mentioned you can see them. So we can get this re-checked for you and share an update with you at the earliest as possible.  

We are looking forward to your update.

Kind regards,

FatPirate Casino team.

I'm sorry for the wait. I've sent you the screenshots showing the payments again, with the relevant sections highlighted for easier viewing.

Since I sometimes have fees for payments with Visa, the amount is higher than €200, but that must be the deposit into the casino.

Tut mir leid für die Wartezeit. Ich habe ihnen die Screenshots wo man die Zahlungen sieht erneut mit Markierung für die leichtere Einsehung zukommen lassen.

Da ich manchmal Gebühren habe, für Zahlungen mit Visa, ist der Betrag höher als 200€ aber das muss die Einzahlung ins Casino sein.

Dear Ninosch,

Thank you for providing the screenshot and highlighting the transactions.

We have forwarded these details to the relevant department for review. We appreciate your patience and will provide an update at the earliest as possible.

Kind regards,

FatPirate Casino team.

Thank you for your cooperation. I will closely monitor this process and patiently await both updates.

FatPirat now wants proof of my income. I uploaded my pension statement to the casino, which they supposedly accepted. But now they want something related to PayPal, and that's going too far. Why do I have to submit documents for every account I own? What does this have to do with verification? Or is it another translation error? I'd like to know exactly what else the casino needs and why.

FatPirat wollte nun von mir einen Nachweis meines Einkommens. Ich habe dem Casino meinen Rentenbescheid hochgeladen. Der wurde angeblich akzeptiert. Doch nun wollen Sie irgendwas mit Paypal haben und das geht zu weit. Wieso muss ich nun von jedem Konto was ich besitze Dokumente einreichen? Was hat das mit der Verifizierung zu tun? Oder ist es wieder ein Übersetzungsfehler? Ich möchte gerne genau wissen, was das Casino nun noch braucht und warum.

Dear Ninosch,

Please be assured that we are working to ensure compliance with all necessary protocols. We are making every effort to resolve this matter as expediently as possible.

Furthermore, we wish to bring to your attention to the following aspects of the General Terms and Conditions, which you acknowledged upon the creation of your account on our website:  

• 5.1: You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

Therefore, We kindly request that you upload the necessary documents to complete the verification of your account, enabling us to proceed with your request accordingly.  

• Please provide transaction history from Paypal used to top up card ***8853.  for September 2025.

We respectfully recommend that you upload the documents in PDF format through the verification tab in your profile.  

Additionally, please ensure that the document has not been edited or modified, with no alterations or hidden transactions.  Kindly upload the PDF in its original form. Thank you. 

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Kind regards,

FatPirate Casino team.

I am not aware that I have ever made a deposit via PayPal to my account ending in ***8853.

I have linked the above-mentioned account to PayPal solely in order to make payments with my card via PayPal.

For this reason, I would like to understand why you require this information.

If this is purely for identity verification purposes, I am of course happy to comply. However, I do wonder what further steps are still required to verify my identity. Based on all the information and documents you have already received, this should by now be sufficiently clear.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ninosch,

This is a reminder regarding the outstanding documents required for your account verification.

Furthermore, we wish to bring to your attention to the following aspects of the General Terms and Conditions, which you acknowledged upon the creation of your account on our website: 

• 5.1: You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

• 5.3 : You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time. We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

Therefore, We kindly request that you upload the necessary documents to complete the verification of your account, enabling us to proceed with your request accordingly. 

• Please provide transaction history from Paypal used to top up card ***8853.  for September 2025.

Please ensure that the transaction history provided is original and has not been edited or modified. The document must be exactly as issued by Paypal, without any alterations or hidden details. As it is necessary to review all transactions and deposits, including those made to our account,

Please submit the necessary documentation at your earliest convenience.

We look forward to your update.

Kind regards,

FatPirate Casino team.

You have not responded at all to my previous message. I am therefore asking again why you require my PayPal transaction history when I have not made any deposits into your casino using PayPal.

I have also never transferred any funds from PayPal to my card. So how exactly do you arrive at the conclusion that I allegedly made deposits from PayPal to my account ****8853?

For this reason, I am once again asking why you require a transaction history from an account that is not related to the deposits in question. And no, I am not obligated to provide this, as it does not fall under Section 5.1, since I did not use this payment method (PayPal) to make any deposits.

Regarding Section 5.3: If you responded more promptly and actually addressed my messages and questions, this matter would not have taken so long. Therefore, this section is also not applicable.

I kindly ask you once again to explain in more detail why a PayPal transaction history is necessary.

Thank you for your efforts.

Dear Ninosch,

Dear FatPirate Casino Team,

At this stage, the situation has become increasingly complex and unclear.

The core issue now appears to be whether PayPal was in any way involved in funding the card ending ****8853 for the deposits made in September 2025.

To properly assess this and move the case forward efficiently, I kindly ask both parties to send me all relevant documentation directly via email at hadi.a@casino.guru.

Specifically:

For the player:

• Full PayPal transaction history for September 2025 (even if no transfers to the card were made)
• Card statement for ****8853 for September 2025
• Any confirmation from the bank or PayPal clarifying whether PayPal funded that card during the relevant period

For the casino:

• A clear explanation of why PayPal documentation is required
• Any internal transaction logs showing a PayPal funding link to card ****8853
• The specific compliance concern that triggered this additional request

Please note that any sensitive documents shared with me will remain confidential and will not be disclosed publicly. They will be used strictly for mediation and verification purposes.

At this point, we need to establish one simple factual point:

Was PayPal involved in funding the deposits or not?

Once this is clarified with objective evidence, we can determine whether the request falls under legitimate source of funds verification or whether the verification scope has been extended unnecessarily.

I kindly ask both sides to cooperate so we can finally bring this long running case to a fair and evidence based resolution.

Best regards,

Hadi

Dear Casino Guru Team,

I find it disappointing that Fat Pirate has not explained why the PayPal transaction was requested. I believe it is my right to ask for clarification when documents are required outside the standard verification procedure.

Regarding the transaction history ending in ****8853, the casino appears to have identified two incoming PayPal transactions. After reviewing my records again, I realized that these were not regular deposits. They were refunds from the companies Otto and Wagner, where I had ordered camping windows and a compressor cooler. I returned the products to both companies. The amounts credited to my card on 04.09.2025 and 11.09.2025 were simply refunds for those returned items.

Since my card is linked to PayPal, the refunded amounts were not retained in my PayPal balance but were transferred directly back to my connected card account.

I have requested the PayPal transaction history for September 2025 and have already submitted it to the casino. The document has been uploaded in the verification section of my account.

I hope this clarification prevents any further complications and that the verification process can now be successfully completed so that I may finally withdraw my winnings.

Kind regards

Dear all,

Thank you for your patience.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,

FatPirate Casino team.

Dear FatPirate Casino,

Thank you for the update. We will await the internal review and look forward to your next response once the relevant team has assessed the documentation.

Dear Ninosch,

Thank you for explaining the situation. Could you please provide the document so I can review it and move things forward?

I appreciate your cooperation.