FatPirate Casino - Povlačenje igrača je odloženo.

I requested the withdrawal and on the 21st of June they cancelled it when I contacted them they said it was a technical error on there end so can I put the request in again which I did and been waiting since I've contacted them numerous times and they repeat the same thing it's in process which in my eyes it's a load of rubbish no one should wait this long now they won't even reply

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Stedean75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please post a screenshot of your payout request and your most recent communication with the casino support regarding the delay? Alternatively, send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have passed all certification and no it wasn't a bonus it was real money I put in.and yes prior withdrawals was great no problems until now.

Bit more snapshots of the vip manager which u can is useless

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Stedean75,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas