FatPirate Casino - Povlačenje igrača je odloženo.

Good morning,

I am currently having a problem with Fat Pirate Casino.

On August 27, 2025, I requested a withdrawal from my player account.

Since that date, my withdrawal remains stuck in the "awaiting validation" status without any progress.

My account is verified by email and I have not received any requests for additional documents.

I have contacted support several times, but the only responses I have received are vague messages like "funds are safe" or "please wait," with no concrete timeframe given.

I consider this delay to be excessive and contrary to the conditions announced by the casino.

I therefore request that my withdrawal be validated and paid as soon as possible.

Thanks to the Casino.Guru team for your help and mediation.

Bonjour,

Je rencontre actuellement un problème avec Fat Pirate Casino.

Le 27 août 2025, j’ai demandé un retrait depuis mon compte joueur. 

Depuis cette date, mon retrait reste bloqué au statut "en attente de validation" sans aucune avancée.

Mon compte est vérifié par mail et je n’ai reçu aucune demande de documents supplémentaires. 

J’ai contacté le support à plusieurs reprises, mais les seules réponses que j’ai obtenues sont des messages vagues du type "les fonds sont en sécurité" ou "veuillez patienter", sans jamais indiquer de délai concret.

Je considère que ce retard est excessif et contraire aux conditions annoncées par le casino. 

Je demande donc à ce que mon retrait soit validé et payé dans les plus brefs délais.

Merci à l’équipe de Casino.Guru pour votre aide et médiation.

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello again, Thank you for your reply!

Good morning,

I am providing an important update regarding my complaint.

This morning my withdrawal was automatically cancelled by the casino, and this is the second time this has happened.

I tried contacting support via chat to understand the reason, but I received no response. And I was kicked out of the chat.

I consider that this is no longer just a delay in processing, but an unjustified and repeated cancellation of my withdrawals.

I am attaching a screenshot showing the canceled withdrawal as well as my attempts to contact support which went unanswered.

So I resubmitted my withdrawal request, this time through Revolut. Still pending.

Please contact the casino as soon as possible.

Rebonjour, Merci pour votre réponse !

Bonjour,

Je viens apporter une mise à jour importante concernant ma plainte.

Ce matin, mon retrait a été annulé automatiquement par le casino, et c’est la deuxième fois que cela se produit. 

J’ai essayé de contacter le support par chat pour comprendre la raison, mais je n’ai reçu aucune réponse. Et on m'a sortis du chat.

Je considère qu’il ne s’agit plus seulement d’un retard de traitement, mais d’une annulation injustifiée et répétée de mes retraits.

Je joins une capture d’écran montrant le retrait annulé ainsi que mes tentatives de contact avec le support restées sans réponse.

J'ai donc relancé ma demande de retrait, cette fois-ci par Revolut. Toujours en attente.

Merci de bien vouloir intervenir au plus vite auprès du casino.

Thank you for the updates. Can you please specify what payment method you used to submit your previous withdrawal requests that were rejected? And when exactly did you submit your latest request to Revolut?

I want to highlight that we allow the casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress with the Revolut withdrawal request by the end of that period, we will step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly.

Thank you for your patience in advance, and please keep me updated on any further developments.

Hello, last week, since there was no improvement since the 500.- revolut request, I canceled my withdrawal and redid it on the visa this morning.

And following the first cancellation on their part yesterday morning under visa, I did it again by bank transfer.

I made the withdrawal request on August 27, 2025.

The situation is still the same as last week; Pending verification and after a week everything is canceled.

Bonjour, la semaine passée vu qu'il n'y avait aucune amélioration depuis la demande revolut 500.- j'ai annulé mon retrait et j'ai refais sur la visa ce matin.

Et suite à la première annulation de leurs part hier matin sous visa, j'ai refais par virement bancaire.

j'avais effectué le 27 aout 2025 la demande de retrait.

la situation est toujours pareil comme la semaine passée; En attente de verification et après une semaine tout s'annule.

And here is a new withdrawal request under revolut, made just now, I will send you the proof as soon as they cancel this one too like all the ones I requested.

, I will send you the evidence as soon as there is movement.

Et voici une nouvelle demande de retrait sous revolut, faite à l'instant, je vous envoie la preuve dès qu'ils vont l'annuler celle ci aussi comme toutes celle que j'ai demandé.

, je vous envoie les preuves dès qu'il y a du mouvement.



Good morning,

I would like to provide you with some necessary information. I contacted the chat again to ask if there is any movement and, as if by magic, each time I got the same answers. I asked why my account was requesting verification for my withdrawals and the person told me that this was not necessary. Then I asked why my withdrawals were then awaiting verification and no more response. And the excuse that it was a problem with the payment provider, I have already been told this five times.

I am sending you the proofs below, have a nice day!!

Bonjour,

Je me permets de vous apporter quelques informations nécessaires, j'ai de nouveau contacter le chat pour leur demander si il y a du mouvement et comme par magie à chaque fois j'ai les mêmes réponses, j'ai demandé pourquoi mon compte demande la vérification pour mes retraits, la personne m'a dit que cela n'est pas nécessaire. Ensuite j'ai demandé pourquoi mes retraits sont alors en attente de vérification et de la plus aucune réponse. Et l'excuse comme quoi c'était un problème de la part du fournisseur de payement, on me l'a déjà dit cinq fois.

Je vous transmets les preuves ci-dessous, bonne journée !!

Dear player, thank you for the updates. Is your Revolut withdrawal request from 02/09/2025 still pending, or was it rejected? Please let me know if it was the only pending request.

Good morning,

The day before yesterday when I checked my withdrawals they were cancelled (it may have been my fault for doing something wrong).

Even though everything was pending verification as usual, I have received nothing to date except an apology.

I had a long chat with the cat on Saturday and it was always the same answers.

500 francs under Revolut and 500 still under Visa to date in withdrawal request.

Have a nice day! 🙂

Bonjour,

Avant hier en consultant mes retraits ils se sont annulés (c'est peut être de ma faute en faisant une mauvaise manipulation).

Quand même tout etait en attente de vérification comme d'habitude, je n'ai à ce jour rien reçu à part des excuses.

J'ai longuement discuté samedi avec le chat et c'était toujours les mêmes réponses.

500 francs sous revolut et 500 encore sous visa à ce jour en demande de retrait.

Bonne journée ! 🙂

I would also like to add the answers I received today, always the same...

I confess that I am really tired of this situation, I hope that everything will improve. This is not normal, it will soon be a month.

Have a nice day,

Je me permets aussi d'ajouter les réponses que j'ai eues aujourd'hui, toujours les mêmes...

je vous avoue que je suis vraiment fatigué de cette situation, j'espère que tout va s'améliorer. Ce n'est pas normal, ça va bientôt faire un mois.

Belle journée à vous,

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear FatPirate Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Hello Attila,

Thank you in advance for your help, I had to redo my withdrawal requests, I am sending you the screenshots to date. One withdrawal under revolut (which I have been trying to obtain for I don't know how long) and another under visa.

I would like to point out that I have made deposits using these methods.

I send you my best regards, Larisa.

Bonjour Attila,

Je vous remercie d'avance de votre aide, j'ai du refaire mes demandes de retrait, je vous envoie les captures d'écran à ce jour. Un retrait sous revolut (que j'essaye d'obtenir depuis je ne sais combien de temps) et un autre sous visa.

Je tiens à préciser que j'ai effectué des dépôts avec ces méthodes.

Je vous transmets mes meilleures salutations, Larisa.

Dear all,

We appreciate your patience.

Please note that we are working on the request with the highest priority.

Best regards,

FatPirate Team

Thank you for your feedback.

I understand that verifications may be necessary, but I note that your responses always remain the same, whether here, in your chats or in your emails: I am simply told that my request is "in progress" or "awaiting verification", without any concrete details.

Really after all these weeks?

I ask you to kindly provide me with a precise answer for the processing and payment of my withdrawal, so that this situation can be resolved quickly and transparently.

It's always the same answers that drag on, I was supposed to receive emails, I received nothing, withdrawals, I received nothing.

Have a good day anyway.

Merci pour votre retour.

Je comprends que des vérifications puissent être nécessaires, mais je constate que vos réponses restent toujours les mêmes, que ce soit ici, dans vos chats ou dans vos mails : on me dit simplement que ma demande est "en cours" ou "en attente de vérification", sans aucune précision concrète.

Vraiment après toutes ces semaines ?

Je vous demande de bien vouloir me fournir une réponse précise pour le traitement et le versement de mon retrait, afin que cette situation puisse être résolue rapidement et de manière transparente.

C'est toujours les mêmes réponses qui traînent, je devais recevoir des mails, je n'ai rien reçu, des retraits, je n'ai rien reçu.

Bonne journée quand même.

Update!

Are you kidding me or how is it going dear fatpirate team????? I just checked my emails and I can see that you have just cancelled my withdrawals again without any explanation, it's the third time in less than two weeks!!!!!!! But stop! What's the problem?

I ask for them again

Update !

Est-ce que vous vous moquez de moi ou bien ça se passe comment cher équipe de fatpirate ????? Je viens de regarder mes mails et je peux constater que vous venez d'annuler mes retraits encore une fois sans aucune explication, c'est la troisième fois en même pas deux semaines !!!!!!! Mais stop ! C'est quoi le problème?

Je les redemandes

Dear FatPirate Casino,

Could you please clarify the reason for the cancellation of the withdrawals?

Thank you for your cooperation.

Best regards,

Attila G.

Dear FatPirate Casino,

Please don't tell me for the twentieth time that it's a technical problem, I'm really tired of these excuses. After I don't know how many weeks I think it's too much.

Cher FatPirate Casino,

Merci de ne pas me repondre pour la vingtième fois que c'est un problème technique, je suis vraiment fatiguée de ces excuses. Après je ne sais combien de semaines je trouve que c'est trop.

Dear all,

We appreciate your patience.

We would like to inform you that the withdrawal request you made yesterday was successfully completed from our side, and we are working on the current request.

Best regards,

FatPirate Team

Dear Larisa.sava2103,

Please keep us informed on whether the payment reaches you.

Thank you in advance.

Best regards,

Attila G.

Good morning,

I confirm that I received my first payment, the second was canceled and I had to do it again.

It is currently awaiting verification.

Bonjour,

Je vous confirme que j'ai recu mon premier paiement, le deuxième a été annulé j'ai du le refaire.

Il est actuellement en attente de vérification.

Good morning,

I received my payment!!!

I would like to share my experience with this FatPirate Casino for future players.

I downloaded the Mifinity app to receive payments since nothing had been working for 3 weeks (Visa, Revolut and bank transfer), once I had put my email address in the withdrawal by Mifinity as if by magic the next day I received my withdrawal.

Afterwards, you can transfer the winnings received to your bank account without further ado. If nothing works, I can only advise you to download this application!

Thank you to the entire Casino Guru team for your help and support!!!!!

Thank you, thank you so much!

Nice evening

Bonjour,

J'ai reçu mon paiement !!!

J'aimerais partager mon expérience avec ce Casino FatPirate pour les futurs joueurs.

J'ai telechargé l'application Mifinity pour recevoir les paiements vu que rien ne fonctionnait depuis 3 semaines (Visa, Revolut et virement bancaire), une fois que j'avais mis mon adresse mail dans le retrait par Mifinity comme par magie le lendemain j'ai reçu mon retrait.

Après, vous pouvez sans autres les transmettre dans votre compte bancaire les gains recus, si rien ne fonctionne je ne peux que vous conseiller de télécharger cette application!

Merci à toute l'equipe de Casino guru pour votre aide et votre soutien !!!!!

Merci merci mille fois!

Belle soirée

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Larisa.sava2103,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila