Flappy Casino - Povlačenje igrača je odloženo.

Good day...

I requested a withdrawal of 500 euros each on May 16th, 17th, and 18th...

I was asked to verify my identity via KYC, which I did, and on May 22nd it was successfully confirmed that I was verified.

Today is June 1st and nothing is happening.

My payouts have been pending since May 16th.

"pending"

Guten Tag...

Ich habe am 16.5 / 17.5 / 18.5 jeweils 500 Euro zur Auszhalung angefordert...

Ich wurde aufgefordert mich via KYC zu verifizieren,was ich tat und mir wurde dann am 22.5 erfolgreich bestätigt das ich verifiziert sei.....

Heute ist der 1.6 und es passiert nichts.

Meine Auszahlungen stehen seid 16.5 auf

"pending"

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Dear paddyfc85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, I already answered all of that in the questionnaire....

Yes, I already made a withdrawal there a few months ago, but I didn't have to verify my identity....

Yes, with bonus and successfully implemented without violating the bonus conditions...the first 500 euros were paid out yesterday at noon...

There are still 2x500 pending orders, and they've been pending for over 2 weeks.

Hallo das habe ich doch schon alles im Fragebogen beantwortet....

Ja ich habe dort schon mal ausgezahlt vor ein paar Monaten,musste mich aber nicht verifizieren....

Ja mit Bonus und erfolgreich umgesetzt und ohne gegen die bonusbedingungen zu verstoßen...jetzt wurden gestern mittag die ersten 500 Euro ausgezahlt...

Jetzt stehen noch 2x500 auf Pending seid über 2 wochen

Thank you very much for your response. Do you have any updates for us in relation to the remaining withdrawals? Have you received the payments?

Thank you for your patience and cooperation.

Dear paddyfc85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear paddyfc85,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila