Gamba Casino - Dobici igrača još nisu isplaćeni.

On October 31, 2025, I, user *******, placed a €27 bet on Gamba Casino’s Dice game targeting a 3168x multiplier, hitting 99.98. The displayed payout was €87,675.98 (in XRP). However, the casino credited only €10,000, citing a "maximum payout limit" that was never disclosed before, during, or after the bet.

No such win cap appears in the Dice interface, game rules, or Gamba’s public Terms & Conditions. The site openly advertises multipliers exceeding 3000x, which leads any reasonable player to expect full payout if achieved. Withholding over €77,000 under an undisclosed cap violates both fair play and transparency obligations under the Anjouan Gaming License framework.

This case reflects a pattern of prior misconduct where Gamba withheld winnings or altered records to avoid payout:

• Case 1: Player’s account closed — Thailand (€54,942.90)

The player’s funds were seized under false claims of being in a restricted region. Casino later offered only partial payment (€6,500) after complaint escalation.

• Case 2: Account locked — UK (€3,300)

Player accused of "mines exploitation" after legitimate wins. Account locked and payment delayed despite full KYC compliance.

• Case 3: Player "A1one" (May 2024) —

High-value Keno wins deleted after payout disputes. Gamba erased bet history, removing proof of legitimate results.

These incidents collectively show recurring nonpayment practices and retroactive justification for withholding player funds.

Gamba’s Terms & Conditions are ambiguous, incomplete, and misleading. No section discloses a maximum payout limit for any game. The visual interface explicitly displayed potential rewards based on the 3168x multiplier, creating a clear and reasonable expectation of full payout.

Under the legal doctrine of contra proferentem, ambiguous or undisclosed terms are interpreted against the drafter (here, the casino). Moreover, the omission of a win cap constitutes misrepresentation by omission, since the platform presented a payout table suggesting otherwise. In addition to no version control or opt in acknowledging any changes to the terms, make these impossible to know without clear signage on the bet caps.

Such hidden restrictions breach industry standards and fair gaming principles enforced by the UK Gambling Commission, Malta Gaming Authority, and Anjouan Gaming Commission, all of which require payout limits to be clearly visible before gameplay.

Therefore, the €10,000 limitation is unenforceable, as it was neither disclosed nor agreed upon. The player relied on the advertised payout mechanics in good faith, and enforcement of hidden terms violates the doctrine of informed consent and established consumer protection norms.

Gamba’s T&C grant itself unlimited discretion to withhold, void, or adjust winnings "at its sole discretion" without any objective criteria. Such one-sided authority directly violates EU Directive 93/13/EEC on Unfair Contract Terms and the Anjouan Code of Conduct, which prohibit arbitrary or opaque contract clauses in gaming operations.

The terms also fail to define a governing jurisdiction or dispute resolution venue, vaguely referring to "the jurisdiction where Gamba operates." This lack of specificity makes the contract void for uncertainty and prevents players from understanding their rights.

Furthermore, Gamba reserves the right to "amend these terms at any time with immediate effect," allowing retroactive changes even after bets are placed — a practice broadly recognized as unfair and invalid in both contract and gaming law.

Together, these provisions establish a pattern of vague, self-serving, and unregulated authority, inconsistent with the Anjouan license’s fair gaming obligations.

I formally request the immediate release of the withheld €77,675.98 (in XRP) and a written explanation identifying the specific contractual clause or governing policy authorizing this payout limitation.

If this matter is not resolved promptly, I will escalate the complaint to the Anjouan Gaming Commission and reserve the right to seek additional legal recourse, including claims for contractual breach, bad faith, and consequential damages arising from the withheld amount.

Gamba Casino’s actions — repeated across multiple player cases — demonstrate an ongoing disregard for transparency, consumer protection, and fair play obligations under international gaming standards.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear amigofivetwo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They payment has still not been processed and the casino has been unresponsive and deleted the game results for the winning bets.

Dear amigofivetwo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Please see my last post, no there is no payment made, and the casino also deleted the results to the game rounds.

Hello CG,

I am writing to inquire if this is normal for the casino to take days / week to reply? This is an easy case and answer they can give and so I just am asking since this is not a hard question.

Thanks,

A52

Dear amigofivetwo, thank you for your response. Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Thank you Guru,

I have sent the information that you requested regarding correspondence with the host.

Regards.

Dear amigofivetwo,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila Gorkij

Okay, Tank you for the attention and concern addressing this shortfall with Gamba Casino.

Michal - please do take all the time necessary to reach a conclusion. Without rushing you, I do want to also remind Gamba my original demand to settle the payment or else be assessed with damages for malice and delay. It is actually quite necessary now knowing the history of misconduct with other large payouts, highlighting an internal policy of with holding cash outs and deleting valid bet results. I must insist a deterrent be imposed to hold accountability with the casino and it is proper and fair.

Damages are normally assessed in cases like this at a rate of Actual Damages + Fees * 7 + Fair market interest rates for unsecured loans. Due to the amount, frequency, and pattern of abuse I have to ask for the full punitive amount to be assessed in this case.

Damages: $77,675

Punitive Damages = $77,675 * 7 = $543,725

Accrued Interest = 14.48% * 30 days = $6,448.97

Total Damages + Interest = $550,173.97

Sincerely,

A52

Hello Michal.

I want to show you now why I am uncertain about this casino. Earlier today after reviewing, I noticed the game cap was changed from $10k to $250k.

Interesting though the win leaderboard shows even more: a partner streamer of the casino actually holds the biggest wins predating my win by only a few weeks, then seemingly it was changed to $10,000 but then now is back to $250,000

The max win cap is actually misleading. Depending which original game you see, is depending which max win cap you are limited to seemingly:

Maximum Win Cap https://gamba.com/casino/games/gamba/dice

As part of our commitment to enhancing player experiences and rewards, the current maximum win cap is set at $25,000 per round. This cap is thoughtfully placed to ensure game integrity and fairness for all participants. We're excited to share that as our site grows and evolves, we plan to review and potentially increase this win cap, reflecting our dedication to offering even more thrilling and rewarding opportunities for our players.

Maximum Win Cap https://gamba.com/casino/games/gamba/limbo

As part of our commitment to enhancing player experiences and rewards, the current maximum win cap is set at $250,000 per game round. This cap is thoughtfully placed to ensure game integrity and fairness for all participants. We're excited to share that as our site grows and evolves, we plan to review and potentially increase this win cap, reflecting our dedication to offering even more thrilling and rewarding opportunities for our players.

Acutely missing from the originals Blackjack game, a self proclaimed %1 edge, no maximum win cap appears anywhere. So there is a genuine concern here why there is a changing max win cap, and no explanation or warning message alerting users when their bet size exceeds the payout expectations.

/betid 1aec5a44-1b15-4631-a426-e2558d60069c

Hello amigofivetwo,

I am Michal, and I have assumed responsibility for your complaint. I have examined your case, and I will reach out to the casino to gain further insight into this issue to determine how I can assist you.

We would like to extend an invitation to Gamba Casino to participate in this discussion.

Dear Gamba Casino,

I kindly request any available information and supporting documentation pertaining to the player’s circumstances. This will enable me to conduct an independent and thorough review of the situation and assess whether the player’s assumptions are accurate or whether the winnings cap was appropriately applied in accordance with the relevant rules.

Please feel free to forward the materials to me at: michal.k@casino.guru

Should there be any additional context or considerations relevant to this case that may not be suitable for public disclosure, I would appreciate it if you could also share those with me confidentially via email.

Thank you in advance.

The email REDACTED@gmail.com does not belong to the user amigo52.

Hello Guru,

I opened this request for help with you back on November 1st, and you made my case wait for two weeks.

In this two week waiting period, any 3rd party privileged to the details could have and I suspect did, pressure for settlement. Rest assured, I have never signed or agreed to anything less than what the bet amount should have been honored at the time it resulted in and the amount it resulted.

This casino uses alias employees and the moment you confront them with anything that disagrees with their position they will just stop replying via support. This is how they dodge accountability. Earlier this week I inquired about a lossback after losing some of the $10,000 they allowed me to withdraw, and the host provided me with $1000 back as a loyalty bonus, not as a settlement.

I also do not agree to my private emails being shared with any 3rd party outside of the scope of investigations, so I am genuinely curious why they now have my previously unknown email, in addition to my icloud which I registered on the casino with... please do not share this in the future and this of course constitutes yet another breach of contract both with Guru and the casino.

Sincerely,

a52

Hello Guru,

I am writing again today after a person unrelated to the matter reached out to me via telegram to tell me Gamba has disabled his account accusing him of "impersonation".

This accusation by the casino is false, and not based on fact nor merit. Furthermore, said accusations are not investigated at all meaning that any person could make this statement about a player they dislike on the website relating to any open or pending dispute resolution.

I have never once pressured you, nor the casino to send or transfer me any money outside of my player account, thus negating the basis for the "impersonation".

Factually, this casino misrepresented to you, to me, and to the person banned, material facts and omissions simply to cast doubt and destroy character and reputation:

The player banned is actually very well known to have outstanding disputes with the casino, and is a frequent point of contact for others who do also, thus why I am able to articulate a factually based and supported by evidence, legal claim at all. This is in contrast to a casino, randomly accusing players of impersonation when the said operator himself is unknown and not named on any company documents that identify their true origins or businesses, nor support any reputable past work that does offer any sort of credibility.

Sincerely,

a52

Dear all,

This situation has taken a rather unexpected turn. Our complaint forum is intended to serve as a platform for players to address their concerns if they believe they have been treated unjustly by the casino, and for the casino to clarify the circumstances and, if feasible, reach a fair resolution. It is certainly not intended for players to exploit it in an attempt to exert pressure on the casino with the aim of receiving financial compensation. Should this be determined to be the case, the complaint will be dismissed, and the player involved may face restrictions on their ability to use our services in the future.

I want to ensure that this is clearly understood.

Dear Gamba Casino,

Please forward me information and evidence that supports your claim to michal.k@casino.guru

Dear amigofivetwo,

It is a fact that your "friend" has submitted a complaint on our forum to supposedly help you because you allegedly were too busy.

Your "friend" appeared to be quite knowledgeable about your circumstances, which, while not entirely unusual—since we all tend to share our experiences with friends—does raise concerns given that it is rather uncommon for a "friend" to act as you have, by providing your user information "without" your consent on our forum. (We have NOT and will NOT reveal any of your information to anyone except the involved casino or to the appropriate authorities if they request it.)

This situation has somewhat undermined some of the points you made earlier. Furthermore, it is difficult to believe that an individual with a history of outstanding disputes with the casino would contact you "by accident".

Nonetheless, I wish to clarify the matter, so I kindly ask you to send me (michal.k@casino.guru) any correspondence you have had with the casino team from all your email addresses, as well as any communication with other individuals regarding this case, if applicable. Perhaps we can work together to identify the individual impersonating you or the casino team and take steps to prevent them from engaging in this dishonest behaviour.

Also, to reiterate:

Casino Guru will never ask for payments or access to your accounts to complete KYC or anything similar. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Thank you guru, I understand totally. Again, I am quite busy in fact I was not sure about the other open case until recently. And yes, this is a very unfair and justified complaint I have lodged against Gamba, for good cause and made in complete good faith due to the undermining of terms the casino has on multiple occasions presented to its audience and patrons.

I have been fair, up front, reasonable, acted in best practice allowing the operator to willingly and knowingly and voluntarily settle this without having to involve other intermediaries. However, the casino instead has leveraged this situation further to cause additional damage to other person(s) character and it has quite a ripple effect on not only personal finances, but leisure and professional repercussions.

Again, I wish nothing but fair and fun game play for all of us, but this is seemingly asking for too much even though it is spelled out in the magical document called the terms of service which change without notice and buried in ambiguous and lengthy tomes of text.

This is not a difficult business to run in my honest opinion. Players deposit money and play according to the rules without delay or excuse for payments, literally all of these problems vanish immediately. The casino though, instead wishes to fabricate statements and put people down -- personally I find this behavior concerning that a casino would call a player "shizzo" if even 1 of those demands sent in that very friendly and clearly communicative demand letter, assuming the "aka Schizzo" was referencing a shot by the support staff trying to undermine a persons credibility for simply demanding that they return what amounts to be around $300,000 in 1 year by 4 people connected to the person.

Again, I cannot thank you enough Guru for your help and tremendous diligence in this matter, and hope that this casino will find the strength to stop acting so disgustingly towards it's players and partners regardless of where they think they live. Once you open a door into a business relationship of any kind you cannot expect to enforce one term of a contract but then overlooking the same term with another player or partner only to then later on begin enforcing it with them too.

All of these instances further the claims I referenced in support of the damages I have asked for in this complaint, and I hope that the others will also see this and reopen their claims if they have previously settled any.

Sincerely,

a52

**edit**

Guru, all correspondences have been shared with you from all email addresses noted above in the initial posts. There are no new correspondences to share at this time. All funds of course are safe and will never be jeopardized since the stakeholders of the Gamba smart contract will surely be upset if there are no proper mechanisms in place to account for a player withdraw. Meaning - there is no risk to any impersonation since the account, emails, and transactions will all be properly authorized in accordance with the casino, player account in question, and staff just as it should have been done on the day of the bet that I placed.

Finally, I want to urge Guru to not be distracted by this operators future attempts at delaying further unnecessarily as you can see such delays are going to be squarely aimed at anything but addressing the specific matter at all. I placed a bet, the payout was not capped and not advertised clearly in the game window as required by license, and players have a reasonable expectation to benefit the full payout amount as advertised by the game indicator and even the bet result prove and any person would expect to be honored in the full amount. Now that there have been many delays, more excuses, more harm to others, I am of course going to now ask for an increase beyond the initial 7x damages for any further delays or excuses that do not address these claims made.

Hello Team Guru,

I am only checking in now as I believe your time zone is likely going to review and take corrective action of some kind in this matter. I want you to know many people will be traveling in the coming weeks due to the various religious and banking holidays fast approaching, and also wish you all good health and business in the new year.

I kindly ask that should a reply not meet a deadline to allow an extension since this time of year can be particularly difficult to be handling complex deadlines ahead of contractual obligations and stakeholder meetings on my end. I do want to urge though, imposing some sort of sanctions against this casino for what is now a delay of more than 30 days in this case which is quite intentional I also will add.

I appreciate the diligence again taken by your team to insure the security of player funds and casino participation in addressing the facts and legal claims based on the evidence and nothing more.

Sincerely,

a52

Guru I do not understand why it is a company that responds livechat within 30 seconds cannot quickly reach a rebuttal or decision in this matter.

This is why I must continue to encourage Guru to impose sanctions. This is done with malice and negligence.

Sincerely,

a52

Sent an email, michal.k@casino.guru

Sent an email, michal.k@casino.guru

Shocker. Let me guess "good faith" offers or perhaps more false accusations that are damaging people's credibility? 👉🔴👉🔴👉🔴👉🔴👉🔴👉🔴👉🔴👉🔴

Casino Guru,

Again I am writing the check on the latest. This operator can easily respond to clients within 60 seconds via live chat. I am lost completely why it is this operator cannot quickly remedy this situation. Refusal to arbitrate or making excuses around everything possibly within reach totally grasping at straws and searching for anything at all to inflict even more and more damage. Rather than fixing the mistake in the first place, apologizing, and correcting the shortfalls leading to the circumstances to begin with.

Guru, please.... It has been over a month since I placed this bet, and I relied on the payout indicator shown on the interface to reasonably assume that the $30 would be multiplied by 3168 else, I would have been betting no more than $2.30.

Tell this man to issue the remaining along with interest and sanctions for his egregious pattern of fraud.

-a52

Guru do you have $300,000 I can steal from you for more than a year, offload more than 120 players from your campaigns, or maybe a solid reputation as a professional security researcher for me to ruin with baseless accusations. Perhaps I should just open a casino and start scamming and using excuses above to justify it? If all else fails, we can just release private information about you to third parties in a last ditch effort to avoid the fact we have an NDA? Do you see the problem I have here now? None of these claims made by casino are true, nor do they have anything at all to do with the case I have lodged.

Dear amigofivetwo,

I understand your desire for timely updates, but this situation turned out to be much more intricate, and I'm communicating with the casino team also in the background, as there are specific details that cannot be shared publicly. I look forward to giving you a more comprehensive update shortly.

OK, I will wait. This madness needs to stop. Falsely accusing somebody about being schizophrenic, retaliating against them for demanding what was promised all along. These things have real world consequences to people. This is inexcusable. Can I have a show of hands, who here DOESNT want a fair and safe gaming environment to play on?

Nothing about this entire situation is fun or fair and Gamba needs not to blame anybody's schizophrenia when players don't want to return. This casino is avoiding the substance of the case with unrelated information, and also directly lying and omission of specific facts to mislead you and take attention away from the missing $80K in my life.

I even ask for lossback, they denied my request on the premise that I am "In profit more than $90K" but that is not accurate. So it has even more implications about weather or not they are even being honest with Softswiss about accounting matters.

Limbo:

Maximum Win Cap

As part of our commitment to enhancing player experiences and rewards, the current maximum win cap is set at $25,000 per game round. This cap is thoughtfully placed to ensure game integrity and fairness for all participants. We're excited to share that as our site grows and evolves, we plan to review and potentially increase this win cap, reflecting our dedication to offering even more thrilling and rewarding opportunities for our players.

Dice:

Maximum Win Cap

As part of our commitment to enhancing player experiences and rewards, the current maximum win cap is set at $25,000 per round. This cap is thoughtfully placed to ensure game integrity and fairness for all participants. We're excited to share that as our site grows and evolves, we plan to review and potentially increase this win cap, reflecting our dedication to offering even more thrilling and rewarding opportunities for our players.

Are you telling me the dollar amounts have changed yet again in addition to the history of names of players who either were paid or were scammed? which is it?

⚖️ LEGAL DOCTRINES APPLIED

✅ Contra Proferentem - Ambiguity against drafter

✅ Doctrine of Informed Consent - Material terms must be disclosed

✅ Good Faith & Fair Dealing - Implied in all contracts

✅ Adverse Inference Rule - Evidence destruction presumed unfavorable

✅ Selective Enforcement Doctrine - Cannot enforce terms arbitrarily

✅ Unconscionability - One-sided discretionary terms void

✅ Consumer Protection Principles - Stronger party cannot take unfair advantage

📝 REASONING

1. Fundamental Contractual Breach

🚩The casino failed to disclose a material term that fundamentally affected the player's decision to place the bet.

🚩Player placed €27 bet based on displayed 3168x multiplier (€87,675.98)

🚩Game interface showed NO warning of €10,000 maximum win cap

🚩Casino applied cap AFTER bet was won

🚩This constitutes retroactive modification of contract terms

2. Violation of Gaming Industry Standards

🚩The casino violated explicit regulatory requirements:

🚩UK Gambling Commission: Requires payout limits "clearly visible before gamble"

🚩Malta Gaming Authority: Mandates "prominent display of material terms"

🚩Anjouan Gaming Commission: Requires "fair gaming transparency"

3. Doctrine of Contra Proferentem

🚩Ambiguous or undisclosed terms must be interpreted against the party who drafted them (the casino).

🚩Under contra proferentem, ambiguity favors the player.

4. Evidence of Selective/Inconsistent Enforcement

🥇Player documented:

🥇Screenshots of leaderboard showing partners/streamers winning amounts exceeding €10,000 cap

🥇Evidence that win caps differ across games

🥇Multiple changes to cap values during dispute period

🥇Legal Principle: Selective enforcement renders term unenforceable.

5. Destruction of Evidence

✔️Casino deleted game history, preventing independent verification.

✔️✔️Adverse Inference Rule: When party destroys evidence, tribunal assumes evidence would have been unfavorable to that party.

6. Pattern of Misconduct

Multiple independent sources report similar conduct:

✔️Thailand player: €54,942 seized

✔️UK player: €3,300 withheld

✔️Player "A1one": Game history deleted

✔️TrustPilot reviews: Consistent complaints

7. Bad Faith Conduct During Mediation

🚩Makes character attacks instead of addressing substance

🚩Alleges "impersonation" without evidence

🚩Claims issue "already resolved" contrary to player's statement

🚩Responds to live chat in 60 seconds but delays weeks on formal complaint

🚩Changes win cap values DURING active dispute

🚩Closed accounts for having relationship with other members for protected assertion of rights

8. Failure of Casino's Defenses

❌ "Cap was in T&Cs" - Insufficient; must be displayed in-game

❌ "Issue already resolved" - Player denies; no settlement agreement produced

❌ "Impersonation/extortion" - Irrelevant; player confirmed identity

❌ "Third-party filing" - Procedural issue; doesn't negate substantive breach

Guru, I need to have discussions with you in private now because what seems to be happening is the casino is engineering false records to represent to you about this case.

All he has to do is say he doesnt want to pay, rather than disparaging me and my friends reputations. This is fucking bullshit.

Dear amigofivetwo,

While you are fully entitled to your own opinion, you still are required to express it in a respectful manner. I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff member of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behaviour.

I want to assure you that I am in active communication with the casino team, and as I mentioned earlier, this case has become significantly more complex than it initially appeared. One important issue that has come to light is that the complaint might not have been submitted by the affected player. This has raised legitimate concerns that the complaint may be used as a way to pressure the casino into releasing funds to someone who is not really "legally" entitled to receive them.

I also want to gently point out that the very frequent and lengthy messages you are sending—many of which raise concerns unrelated to the core issue—are beginning to slow down the clarification process rather than support it. The more unrelated or repeated posts submitted, the longer the investigation may take.

Additionally, while the original matter centered around the dispute over the "maximum payout limit," I have been informed, along with other aspects, that your account has not yet successfully passed KYC verification. Could you please address this? If you have completed KYC at Gamba Casino, please provide any form of confirmation.

Lastly, I need to clarify one more point:

Can you please explain your relationship to the individual named "Suptsij"?

Thank you for your cooperation—providing clear and straightforward answers to these points will hopefully help us move the case forward.

I also kindly remind you to continue to discussion in a respectful manner.

You have informed me that I must remain respectful, and I understand and accept that. I apologize for any previous tone that may have appeared inappropriate. However, I kindly ask that you also understand my position. My account has been ignored, hidden, and ultimately blocked, leaving me with no possibility to take further action. Despite the ban, I am still able to deposit, tip, or participate in rain events, which raises legitimate concerns regarding the consistency of the restrictions placed on my account.

I have successfully completed the full KYC process, which was requested by your live support team. My identity has been verified, and you are in possession of my government-issued ID from a previous withdrawal request. Currently, I am unable to provide any additional evidence because my access to live support has been revoked, preventing me from even opening the support interface.

I have repeatedly clarified that I have no connection whatsoever to "supitsj." All activity on Gamba and on Kick.com can be reviewed, and you will find no Connection between me and this individual. The only interaction occurred because I found a public website on which someone described experiencing similar issues with Gamba and that his idendity was used to make excuses too . I contacted that person — unknowingly, it was "supitsj." Prior to this, I had no knowledge of him at all. I communicated this clearly and repeatedly.

I attempted to resolve the matter amicably and even offered a payment of 50,000, which would still leave the remaining withheld amount — confiscated since October 31st — in Gambas favor. I invested my own funds on Gamba and was ultimately disadvantaged through actions outside my control.

My frustration arises from the fact that every possible argument is being used to justify closing the case to my disadvantage. My statistics were not corrected after my balance and winnings were confiscated. I can provide any documentation required to verify my identity, including bank statements as well as deposit records from Bybit and Binance. These records confirm that I am the legitimate account holder and the sole individual responsible for all account activity. No impersonation has taken place.

I also expressed my willingness to sign a written agreement immediately after receiving my withdrawal, yet this was dismissed with the repeated claim that I am "in contact with supitsj" and therefore payment would not be made. This reasoning is not supported by any evidence and does not reflect fair or transparent treatment.

Additionally, I was allowed to place bets with target multipliers that were later labeled invalid, even though no error message or restriction was shown at the time of placing these bets. Under this logic, if I had lost my entire balance on these same bets, the funds would still have been kept — simply because the outcome favored the platform. This inconsistency raises serious concerns regarding fairness and compliance.

As stated, I am able to provide all necessary documents from my bank and crypto platforms, including records of deposits completed via bank transfer. Given this level of verifiable information, I do not understand how it can reasonably be claimed that I am not the legitimate account holder.

Before I won the larger amount, I had already accumulated losses of approximately €22,000 to €23,000. He paid me a partial amount totaling around $20,000, which essentially only covered what I had previously lost on Gamba. After my win, I incurred an additional loss of approximately $26,000. I attempted to resolve the matter by offering a $50,000 settlement and stated that I would sign an agreement immediately after receiving the payment and completing the withdrawal. However, he continues to ignore this offer and repeatedly uses the same excuse involving "supitsj."

At one point, he issued a "loyalty bonus" of $6,500, which was part of that earlier partial return I mentioned. Gamba is now attempting to claim that I accepted this payment as a final settlement, even though the screenshot clearly labels it as "Loyalty Bonus." This demonstrates that he is using every possible excuse to justify withholding my winnings.

They even changed my wager amount to €536,000, although it was previously over €2 million. A wager as low as €536,000 is not even possible for a Diamond 1 VIP level. You can verify this yourself by checking other Diamond 1 members, or I can provide screenshots as evidence.

Please address this issue and instruct Gamba to handle the matter seriously. I am only asking for the money that I won legally. My final offer remains the $50,000 settlement.

this situation clearly lacks fairness and transparency. The multiple changes to the maximum cap per round are also invalid — it must display an error during betting, indicating that the wager exceeds the maximum allowed. I have screenshots showing that I won lawfully and that no such error was displayed.

Please take a look at this. I was told that my wager is only counted monthly because I am supposedly in profit. However, this "profit" in my statistic —I have never seen because Gamba withheld it. And now, just a few minutes ago, something completely different was stated in the Gamba chat. I‘m sure they send me this in live support on 1. november 1 day after my win to habe evidence for their favor to show that i‘m in profit and gave me low monthly like i never had even if i had less Wager i got more Monthly bonus then in that Situation on screenshot.

I have retrieved a screenshot from my records confirming that I successfully completed the Know Your Customer (KYC) verification process on Swapped.com, a platform for payments per Bank transfer to Gamba. This verification formally authorizes me to conduct bank transfers through the platform. It was on 1st september 2025 one month before i won that huge amount. They have my ID my adress and a selfie.

I got a ban for telling the true with only explaining my case . others got nothing for these kind of words and it‘s not the first time i read such things like that he is scamming or f…. scammer dan and whatever. He only search new excuses to further withhold my winning.

Can you please explain your relationship to the individual named "Suptsij"?

That is none of anyone's concern since nowhere in Terms and Condition does it say this person cannot be known acquaintances of anyone's. We are two different people and he has no influence on my bet or the wrong payout amount being shown on the interface. Therefore, it is extremely inappropriate for you or anybody to ask since it has nothing at all to do with the outcome of this case.

I asked him to unlock my wallet so i can withdraw my Monthly bonus which i got because i lost MY OWN MONEY.. he doesn‘t accept with excuse which even is not true. Everytime only excuses for everything. Even if i would sue him or something . ToS doesn‘t say anything about that he can withheld my Monthly because of such explains.

watch pls what he did within 1 hour it‘s from today both . i didnt send before here and took a look again into verify site 1hour ago it showed me under Review and now it‘s deleted. How is this possible. How can‘t that all be enough for you Casinoguru Team?..

please do something about that Operator

I want only my Money + monthly and weekly

Wow now again „under review" after i wrote him that he deleted status on verify page.

Guru, why do you keep preventing the truth from being publicly available to others to see what this casino is doing to me? This isnt transparency or trust. This is blatant disregard and bias allowing the casino to at the same time discuss another person as mentally ill simply for defending me and others like me.

Dear amigofivetwo,

Could you please explain how, in your view, we are "preventing the truth" from being made public? I would genuinely like to understand what you are referring to.

Additionally, could you confirm your country of residence and nationality?

I would also like to verify whether the casino requested you to complete the verification process, and if so, whether you have provided the required documents.

Even here on your website the casino offers advertisements of NO KYC!

Finally, this indicates coercion by the casino further to manipulate facts of this case:

https://casino.guru/profile/578247/cryptocasinoconnect

https://casino.guru/gamba-casino-review#tab=js-tab-discussion

Self Explanatory:

Dear amigofivetwo,

These are user reviews, not our "advertisements of NO KYC". We don't advertise Gamba as "NO KYC". Please elaborate on where WE advertise this?

This case has nothing at all to do with KYC. This case hinges on retroactive max win caps.

It's true that the main issue of this complaint was the allegedly retroactive max win cap; the KYC has become a part of the broader issue. Valid concerns were raised about the actual holder or operator of the account linked to this complaint; therefore, a KYC will be necessary to proceed with this case.

Either Guru is complicit in Money Laundering and Selective enforcement + absolutely zero transparency - or else how could this person have an NDA and withdrawn $140,000 and a partnership from OAKLAND of all places?! Crazy right?

Perhaps this is the TRUE reason Guru refuses to accept cases involving partners even though the case has nothing to mention about them? While also allowing "NO KYC" advertisements to proliferate across this site.

This is purely your speculation and has no basis. Please keep in mind that you contacted us for assistance, and we are genuinely trying to help. Your recent behaviour, however, differs from that of typical casual or recreational players who seek our support when they maybe unintentionally breached a rule or feel treated unfairly by the casino. With each additional response, it becomes increasingly apparent—both to me and, I believe, to any impartial observer—that the individual behind these messages may in fact be the user known as "Suptsij."

I must ask you respectfully to refrain from making unfounded accusations against us. As mentioned before, offensive or intimidating language will not be tolerated.

Please be aware that any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff member of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behaviour. Please consider this as the final warning.

Regarding the additional responses you have submitted: although you may believe they support your case, they are actually not really relevant to the issue at hand. In fact, they further reinforce the concern that this complaint may be handled by "Suptsij," or that you may be allowing this individual to influence your actions.

To confirm that you — "Amigo FiveTwo" or "Amigo52" — are indeed the legitimate account holder, we kindly request a short verification video (minimum of 30 seconds). In this video, please:

1. Clearly show your face,
2. Continuing to record how you log in to your Gamba account, and show your Gamba account "main page" and the user details in that account.
3. Hold a handwritten note next to your face containing the text I will send to the email address associated with your Gamba account.

Please ensure that both your face, the login process, and the handwritten note are fully and clearly visible.

Once the video is ready, you may either send it directly to my email at michal.k@casino.guru or, if it's too big to send via email, upload it to a platform such as Google Drive or OneDrive and share the download link with me so that I can download it and review it.

Please note that completing this step is essential for us to continue our investigation.

Sent dear pls check 🙂

and i can secure you that nobody is acting as me or texting.

Dear Michal

after you reviewed pls respond that you saw it.

Dear Michal,

I am writing now to advise you that I will be forced to make regulatory inquiries into the legitimacy of this operation and your involvement in the conspiracy.

Kindly, I ask for you to provide to me your identity documentation so that the regulators can contact you and verify.

I also ask the same of the operators of this casino to also provide their personal documentation so regulators can rule out this casino being used as a front for criminal proceeds and money laundering.

As soon as you provide these details we can move forward.

"Supitsj" and me are not the same person. There is nothing to indicate that person is acting as anyone other than himself. There is no evidence that he has ever accessed my account on gamba.com and there is no evidence provided to me or any fact checking beyond what the casino claims.

Similarly, there is no clause in the casino Terms that state "No players may be in contact with supitsj or will be forced to provide additional details and have their bets retroactively capped, and retaliation against them for simply knowing or contacting him."

I contacted supitsj when the operator refused to pay the full amount because it is well know the casino has ripped him off for more than $250k and slandered his name by publishing false information about him strategically to damage his reputation. This is still happening in fact, including sharing private information about him with third parties. I can only assume they will leverage this in sad attempt to further the harm they are clearly intending to inflict outside of the facts of this case. Supitsj publishes these details in public forums to offer %100 transparency in these cases since you, and the casino are both cherrypicking what the public can and cant see.

I can only guess that next will come yet another unrelated accusation in order to completely dodge the fact the casino has already paid $10,000+ in this matter and thus only proves that they care not about the identity of me or AML requirements, but they care about finding any excuses at all to avoid paying.

The casino license requires all payouts be visible to the user on the game interface and it is not and it was not still. That is the issue of this case.

Sincerely,

a52

The Operator have caused me significant harm in real life by withholding my winnings. My mental well-being has been clearly damaged from the time I won until now. I’m asking you to speed up this case. It may not hurt the casino’s side because they already have enough through the tricks they are trying to use on me too and like other cases here shows.

doing everything they can to refuse the payout.

Dear amigofivetwo,

Thank you for providing me with the video and the additional information and evidence. Although the video's quality is far from ideal and the details I was expecting to see are very hard to recognise, at this moment it should be sufficient. I will continue my discussion with the casino representative.

I would also like to note that the communication style in your emails differs quite significantly from the way you write on the forum. It almost seems like two distinct individuals are behind these writings.

I’m not sure it’s necessary to respond to every part of the lengthy text you’ve once again provided, but you are, of course, entirely free to escalate the matter to the relevant authorities if you feel the need. Our company details are readily available on our website, and I'm sure our legal team will be more than prepared to address any enquiries should any authority decide to reach out.

Regardless, this has no bearing on our standard complaint-resolution process, and I will continue handling your case in accordance with our established procedures.

Dear Gamba Casino,

I'm looking forward to your response to my latest email.

Yes dear it‘s different because i use translater. It‘s hard for me to chat in english because i don‘t know every word to describe my problems. It‘s not forbidden to use translater or chatgpt to help me with correct sentences and all. If you want i can chat on my own style here too😄 but i did it with help of chatgpt and translater so it‘s easier for you to understand it . If it‘s a problem i wont use anymore translater or chatgpt for correct sentences.

sincerely

a52

Check your email dear Michal. And pls speed it up i also had only 2 days respond time why gamba and you have more time then me. I‘m a Human like you too it‘s really unfair.

i even couldn‘t enjoy my vacation. I delivered a lot of evidence which. I made so many researches because i want my money which i won on legal ways

pls take a look on this even the gamba site what it says and they dont follow their own rules.

It was updated two years ago. My screenshots prove that none of this is true. No limit or anything else was shown to me. I was able to place the bets without any warning or any coorect display of the max win cap per round. Nothing.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear amigofivetwo,

I can agree with you that the casino’s response time could be faster. That said, I am in contact with them outside of this thread as well, and as this case has turned out to be more complex than initially anticipated, several factors need to be carefully considered.

Our goal is to reach a conclusion based on a thorough review of all available information and evidence. Naturally, this requires some time. Please be assured that I am proceeding in line with our established protocols, How We Resolve Casino Complaints and Why | Casino Guru, and will provide an update as soon as possible

Here is what the process looks like:

Step 1: Player fills out a complaint form and submits it.

Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.

Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.

Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.

Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.

Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.

---

✅Step 1: November 1, 2025

✅Step 2: November 1, 2025

✅Step 3: November 1, 2025 - Not required since I believed the payout amount to be what the game interface showed, which every player on any casino would reasonably expect and even Gamba selectively chooses who and when and how much to payout without any notice to users.

✅Step 4: November 1, 2025 - Absolutely it can be, the issue is not here on my side. The issue is %100 without a doubt with the casino. I would love nothing more than for my winning bet to be honored in full and on time.

✅Step 5: November 24, 2025

✅Step 6: ?????? - Am I forgetting something? Rather than make good on their promises that they made in writing across several areas of their website, like the bet window, the help center info, live chat support, and hell even the actual area that isnt visible from the game window in the game's description which also changes at seemingly random times, makes this impossible to convince the casino that something might be wrong here, and instead of changing it or fixing it so it prevents a future dispute, they chose to ignore it totally and make excuses and damage peoples character and finances.

Guru, I am not slow and I dont like being treated like I am. This case was closed the second the bet payout read the full payout amount but the casino chose to selectively enforce vague and hidden terms that no person wouldve been able to know had they not actually won since there's no other plainly visible or opted notification to end user of such ambiguous terms.

The simple thing to do here is to issue the full payout, without any further delay, excuse or attempt to circumvent the issue at hand here with alternative and unrelated ones like KYC, false allegations, purposefully delaying responses and overall just scummy and malicious moves all around by the house. Enough is enough.

I want to reinforce this demand and prevent a future scenario where the house again tries to claim that "player settled" falsely. Under no circumstances will any authorizations be made outside of this thread, and any such claims that they were made are totally false. I will %100 issue my intentions on this subject here through this arbitration, which after any agreements are reached only then can the casino credit my player account and close the matter upon withdraw. Nothing else will happen here, since I know they are pressuring me to take a very lowball offer, and it is unacceptable morally and ethically.

Doesnt take 3 months to reply Michal, what's the excuse now?

They told me they can send me 5k then we are at actual max cap per round. I‘ll accept this if they send me in next hour the Money.