Glassi Casino - Depozit igrača je odložen.

On 07 January 2026, I deposited ₹500 via UPI (Transaction ID: 746089668562) to Mahesh Prasad Lodhi’s Glassi Casino account on the website, . The amount was debited from my bank, but not credited to the casino account, and no refund after 3 months approxy.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glassi Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible?
• Could you please share a screenshot of your deposit history from January 7th, with the status of the transaction visible?
• Could you please advise when you provided the PDF of your bank statement to the casino?
• Have you made sure the bank statement document is unedited?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• yes my account is accessible
• Deposit slip for INR 500 uploaded.
• Glassi casino not asked for bank statement, but i send my bank statement to him on 29 March 2026.
• yes I am sure that my bank statement not edited.
• Bank statement mailed
  and the transaction is at serial Number 39
• Please do needful as the payment delayed upto 3 months approx

Thanks for your reply.

I apologize for any misunderstanding.

Please access the deposit history found in your player's account and share with me a screenshot of the transaction as it appears in the records of the casino.

Thanks in advance for your cooperation.

Required screenshot attached

Hello Kapilyadav,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

Was your successful 700 INR deposit deposited from the same bank account?

Does the transaction appear on the bank statement you shared with me earlier? When have you made the 700 INR deposit in the casino?

Please let me know

yes, I confirmed that Rs 700 was debited from my account to casino. Till date neither the amount refunded nor credited to my casino account.

I also confirm that many successful transaction I have done with Glassi casino. But I don’t know what is problem with casino with this transaction.

I apologize for any misunderstanding.

Were the deposits of 500 INR and 700 INR deposited from the same bank account?

What was the date of the 700 INR deposit?

Please let me know.

Rs 700 deposit on 30 Mar 2026 from the same bank account successfully

Dear Kapilyadav,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Kapilyadav,

I'm Michal, and I have taken over your complaint. I have examined your case, and while I will look into how I can assist you, I must inform you that our capacity to provide support is very limited in this type of situation. We have no control or influence over the transactions that occur between financial institutions. Nevertheless, I will still reach out to the casino team to see if there is any way we can assist.

We would like to invite Glassi Casino to join the conversation.

Dear Glassi Casino,

Could you please clarify why the payment is reported as not received on your end, when the evidence provided by the player indicates that it was sent to the correct payment details? Additionally, what steps can be taken on your side to trace or resolve this payment issue?

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kapilyadav,

Unfortunately, I have not received a response from the Glassi Casino team through the usual communication channels.

As our objective is always to achieve a clarification and, where possible, a fair resolution of the matter, I have also attempted to contact the casino through alternative channels. In light of this, I will extend the response period by an additional 3 days.

I trust that the casino team will provide their response shortly.

Dear Kapilyadav,

Unfortunately, I have not received a response from the Glassi Casino team, which is both surprising and disappointing at the same time, since up until now, we were able to handle/resolve all complaints we received about them.

I'm afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Based on my prior experience, there have been quite a lot of instances—particularly in certain jurisdictions, including India—where funds sometimes become significantly delayed or effectively "stuck" somewhere between financial institutions during processing. In such situations, the scope for action on the casino’s side is extremely limited, if any at all.

Given that your bank appears to be the last institution in possession of the funds, any formal investigation into the transaction must be initiated by them. As the sending bank, they should have the capability to trace and either recall or possibly "push" the transaction. I recommend to contact your bank and request them to investigate the transaction.

If your bank is unwilling to assist you with this matter, you may consider escalating the matter by filing a complaint with the Reserve Bank of India (RBI). This can be done through its Integrated Ombudsman Scheme, which addresses disputes between customers and banks or financial service providers.

The link: Reserve Bank Of India

Additional information can be found in the Assistance section, where you will find several useful informational videos.

This being said, I'm afraid that this is where our potential support concerning this issue comes to an end.

Any further action must be pursued directly by you with your bank or the relevant authorities in your jurisdiction, as they are the only entities with the authority to investigate and take appropriate action.

I am sorry that we could not reach a more satisfactory resolution in this case.

Should you face any casino-related issues or concerns regarding casino games in the future, please do not hesitate to contact us, and we will try our best to assist you.

Best regards,

Michal

Casino Guru