Goldenbet Casino - Igrač ima problema sa povlačenjem i usklađenošću naloga.

Not to sure where to start they lie I'm self exclusion yet still allowing me to deposit and and withdraw money they never sent all my withdrawal yet getting lie to constantly I ask for all my deposit as they never apply with rules I just don't know where to start sent my bank statements proving I never received all my winnings and ask for my full deposit and the rest of my winnings that I won my only option is casino guru

Dear billyreader3, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact—the player can reopen the account anytime, and the casino is not obligated to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.f@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika

Dear billyreader3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.