GoldenLion.bet Casino - Povlačenje igrača je odloženo za mesec dana.

Ladies and Gentlemen

I requested a withdrawal of €2,000 on July 16, 2025. Since then, the withdrawal has been "processing."

I have access to my betting account and my betting account is fully verified.

I contact support every day to ask when I'll finally receive my money. Unfortunately, I always get the same answers.

I sincerely hope that you can help me receive at least a portion of my 2,000 euros.

Thank you in advance for your support.

Sehr geehrte Damen und Herren,

Ich habe am 16.07.2025 eine Auszahlung in Höhe von 2.000 Euro beantragt. Seit diesem Zeitpunkt befindet sich die Auszahlung in „Bearbeitung".

Ich habe Zugriff auf mein Wettkonto und mein Wettkonto ist vollständig verifiziert.

Ich frage täglich beim Support nach, wann ich endlich mein Geld erhalten. Leider bekomme ich immer die selben Antworten.

Ich hoffe sehr, dass Sie mich dabei unterstützen können, wenigstens einen Teil meiner 2.000,- Euro zu erhalten.

Vielen Dank im Voraus für Ihre Unterstützung.

Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward a screenshot of your communication with customer support to veronika.f@casino.guru? This will help us document your case more thoroughly.

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Ladies and Gentlemen

I am very happy to hear from you.

I hope sooo much that you can really help me.

I am truly perplexed and desperate.

I will send you an answer to your questions tomorrow.

I would like to thank you in advance for your effort and support.

Thanks alot.

Sehr geehrte Damen und Herren,

ich freue mich sehr, von Ihnen zu lesen.

Ich hoffe sooo sehr, dass Sie mir wirklich weiterhelfen können.

Ich bin echt ratlos und verzweifelt.

Ich werde Ihnen morgen eine Antwort auf Ihre Fragen zukommen lassen.

Schon jetzt möchte ich mich für Ihre Mühe und Unterstützung sehr danken.

Vielen, vielen Dank.

Hello Veronica,

I have just forwarded you a few emails that I sent to support.

Unfortunately, I didn't receive a reply.

Furthermore, I ask support EVERY day when I will finally receive my money.

I always get the same answer: My case is still being processed.

Hallo Veronika,

ich habe Ihnen soeben ein paar E-Mails weitergeleitet, die ich an den Support geschickt habe.

Ich habe leider keine Antwort erhalten.

Des Weiteren frage ich JEDEN Tag beim Support nach, wann ich endlich mein Geld erhalten.

Ich bekomme immer die selbe Antwort: Mein Vorgang befindet sich noch in Bearbeitung.

Dear Roggedinho,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 30+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.