Grams.bet Casino - Igrački račun je zatvoren, a dobici konfiskovani.

Grams.bet just closed my account and took my money after telling me continuously lying to me about sending it.

They asked me to request new withdrawals and send my screenshots of my wallet address for confirmation.

After receiving everything they requested they told me that they would send my money but now they just blocked my account and stole my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Grams.bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue, or other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I have played a few times there prior to this block and confiscation.

Maybe for a few weeks or a month perhaps I can not check the details since my account is blocked and i can no longer log in.

I found out when i was going to ask why they did not send my money as they said they would then i noticed that i could not longer log in or talk to their live support.

I played as usual just slot machines.

I do not remember if i won with my real money or bonus funds.

Most of the conversations was with their live support and i can no longer access it so maybe you can ask them for a chat transcript of the full conversations.

I have sent you a screenshot where they tell me that i can expect my money within 48 hours but i never received anything and they just blocked my account.

They asked me to verify my withdrawal which I also did,

I will forward that email to you but all the conversations were with their live support so please ask them for a full chat transcript where you will see for your self how many times they said they would pay out.

Thank you

Thanks for your reply.

Has the casino informed you of the reason why your account was blocked and your winnings confiscated?

Could you please share a screenshot of the error you receive when you try to log in to your player's account?

Would you be able to share your attempts to contact the casino and resolve the situation? If your previous communication is no longer available, kindly contact the casino again and this time save your interaction with support and forward it to me for review. My email is tomas@casino.guru

Thanks in advance for your cooperation.

No I have not received any explanation the contact was through their live support so there is not many email,

but I will forward the email I have.

Thanks for your reply.

If there is any communication between you and the casino saved when you contacted them and asked for assistance, please forward it to me.

Thanks in advance for your cooperation.

No emails just through their live chat,

Maybe you can request a chat transcript from them?

Thanks for your reply.

If you haven't saved your previous chat with casino support, kindly contact the casino again, and this time save the relevant communication with them.

Forward the exchange regarding your account block to me for review.

My email is tomas@casino.guru

Thanks in advance for your cooperation.