Immerion Casino - Povlačenje igrača je odloženo i račun je pod istragom.

So I played it Immerion always withdrawing it small amounts never anything really large until 05/05/2025 had a few problems with them but nothing major on this day I played on a bonus two of them actually it would drew on both bonuses did not do anything wrong did not break any rules My first withdrawal was for almost 300 biggest withdrawal I've had on the site second one was for 58 normally they're withdrawals are instant this time I waited and I waited and I waited finally the next day came and the 58 was deposited but the 300 was still missing One question him about it they told me to be patient and wait okay so I did 2 days go by or two more days finally I see the funds back in my account which I can log into but can use One question customer service about it they tell me that the provider ask for an investigation in short they think I cheated and the funds are still being withheld never received an email never received a notice of anything when I researched it looked up the withdrawal I found that both were sent only the amount for 300 was pulled back with a 50% increase somehow they were able to withdraw another $150 give or take a dollar or so it don't know how they did it of course they say they didn't when I asked him about it anything I get no answer no response So I looked up the laws and I ran the laws down to them and in this case of withholding funds they have to be clear transpared with me and answer any questions that I have including what sparked the review how long it's going to be in anything that is found in that time period because of withholding plans I can't just keep them and say that's it will get back to you but that's exactly what they're doing I have never felt so disrespected in my life especially being that I played their faithfully and to just be taken like this was ridiculous I'm still awaiting the outcome from the gaming board hopefully they can do something about it but I doubt it and I got a feeling I'm never going to see my money and then I find out the next day that the provider did not call for it The casino did So I've been lied to you now multiple times by them in the end still will not tell me any information

Dear reckboy84,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Immerion Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Had you passed the KYC verification before the investigation of your account started?  
• Did you receive any detailed information about the review process and the reason behind it?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

So the games that I was playing was mostly by balatra. And there was three games in particular that were masters of gold and lucky barrel tavern and blast the bass. I can't really tell you what other games are where I don't remember and there's a bunch of games that are on my history list that I didn't play that are there.

There is no kyc it is an anonymous casino to my understanding I would draw them from it many times never had a problem but they were always smaller amounts not this large. And I have not received a single word about anything on why they're reviewing and investigating when this all started I had waited three days before I noticed it back in my account that's when I found out that they thought I was cheating that's when they told me everything but I never received an email when I asked him questions about you know what provider what provoked investigation a time frame nobody would tell me anything I want to send you guys something too I found yesterday I finally will kind of interesting because according to the transaction has because it was Bitcoin they did send me the money but the weird part is because there was two actually withdrawals one for like $60 I think it was 58 or something like that and then the one for almost 300 when they sent it they immediately pulled it back with a 50% increase and there's no transaction hash there's no ID there's no nothing with the amount that they pulled back I have a screenshot of what exactly it is I'll send it to you but yet even still to this date you know I am not received a single word from not a single email nothing and I looked at the laws and I ran him back to them that they have to answer me they have to be clear transparent with me they have to tell me they have to inform you all that they can they're not doing any of it and I asked the questions that I was supposed to ask and they still just refuse to answer even when I asked you put in touch with somebody who could answer them cuz they said they couldn't and when I spoke with them yesterday they told me that they forwarded it to the provider the provider didn't request it well that's not what they told me when I found out about it being investigated so they're lying there too there's something here doesn't make any sense I don't understand it. I think I'm going to have to send a follow-up email and put it to that one I believe I don't know maybe you guys can make sense of it

in the mail that they received back doesn't have a transaction hash or wallet and nothing attached to it so you can see that they actually sent it but I got paid the smaller amount and then they received back like I said a 50% increase or 50% of what money the initial draw was. And then here's a screenshot of the deposit they sent well if they sent me the amount you see there in the first ones why did I only receive the money was deposited.

Oh and like I said I had two withdrawals so why was there only one deposit or one attempted deposit on their part like I said but the smaller one it just doesn't make any sense

Oh yeah and I'm from California not North Carolina it would not let me change the state for some reason I don't know why

Maybe this will make more sense if they sent 0.00238 whatever it then why did I only receive 0.0006 and why do they receive back 0.00177 if they sent me almost 300 why would I want to deposited 60 and why do they receive money back was

Sorry I had one more question sorry for all the responses but I don't know what to do with this they do their investigation because they say I was cheating and they said turn around and say that I was which I wasn't if they do their lying I don't even know how it's possible to cheat don't they have to provide me with the evidence that they have or something what do they have to provide me to show me that they because they're saying they're right or if they say they're right they can't just be like oh you didn't that's it I would imagine thank you

I haven't heard anything. I've emailed and chatted and nothing. I didn't do anything wrong. This ain't fair or right

I never noticed it before but your logo is plastered all over the website. I guess that means I'm screwed huh. This is fair or right. I didn't do anything wrong.nin fact I'm the only person that is being honest.

Thank you very much for your reply, reckboy84. Based on our experience with this casino, it is not anonymous, and KYC is often required before withdrawals can be processed.

Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

I've never had to verify withdrawing here. Nor do I have anything as far as communication between us. I've received no notice,emails,or responses from them . Nothing they act like I don't exist and that this isn't actually happening. Nor do I know why they've accused me of cheating. Again I didn't do anything wrong. I deposited,played the set bet amounts, and tried to withdraw. That's it. Can you explain why they sent it but then took it back and more?

Not to sound unappreciative but are you going to help or what is going on cuz I haven't heard from anybody including them I just tried chatting with him again and they take me out like you and won't chat is anybody going to do anything

So I still haven't heard from anyone. I've tried talking to them and I get ignored. They're just going to get away with this huh. Why I still don't know what I did or what even happened. Please can someone help me. Tell me something.



This isn't right!!!!!!!

Thank you very much, reckboy84, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

So has anyone heard anything. They still will not talk to me. Let alone tell me anything. Actually I talked to them yesterday. All for not, and got no where. They won't respond to my emails. I even contacted belatra ,I assume that's who it is, they didn't ask about anything! So yeah they're lying. Why won't anyone tell me anything?

Hello reckboy84,

I'm taking over your complaint. Let me contact the casino and I will do my best to help. I would like to invite Immerion Casino to the conversation to participate in the resolution of this complaint.

Please do. 7 more days. Why do I get the feeling I'm getting screwed. I hope someone will be honest and just tell the truth

So they allowed me to withdraw finally but it should have been in my account by now and it's not. My wallet doesn't even show a pending deposit. And their chat is either blocking me or you there's nobody working . Thx for whatever you did maybe

Hello reckboy84,

That is good news. Please let me know when you receive your funds.

Now there witholding the funds

For security measures.

Okay I got paid. Thanks for your help if you indeed did help.

Dear reckboy84,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter