iWild Casino DE - Verifikacija igračkog naloga je odložena.

I'm stuck in the verification process and nothing is happening. Live support keeps saying the same thing.

Ich hänge in der Verifizierung fest und es geht überhaupt nichts weiter. Der Live Support schreibt immer das gleiche.

Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?

I truly hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sepp777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika

We’ve reopened this complaint as per the player’s request.

Player's additional comments:

I requested a withdrawal, and it was canceled because something needs to be verified. I played without a bonus. What is it they need to verify? This is just stalling.

Dear Sepp777,

I noticed that you marked this complaint as resolved just a few days ago, which makes the situation a bit unclear. Could you please clarify:

• What exactly changed since then that led you to reopen the complaint?
• Did the casino cancel your withdrawal and ask for additional documents after you had already confirmed the case was resolved?
• Have you received any specific information from the casino about what still needs to be verified?

If you have any emails or chat transcripts where the casino explained the reason for canceling your withdrawal, please forward them to petronela.k@casino.guru so we can review them.

Thank you in advance for your reply.

Verification is complete! Withdrawals were canceled to verify the fairness of the gaming provider? I played without a bonus. I don't understand what they're supposed to verify here. No concrete response from the casino's support team.

Die Verifizierung ist erledigt! Auszahlungen wurde stoniert um die Fairness bei Spieleanbieter zu überprüfen? Ich habe ohne Bonus gespielt. Was hier überprüft werden soll, erschließt sich mir nicht. Keine konkrete Antwort vom Support des Casinos

Dear Sepp777,

Thank you for your update. I understand your confusion, especially since you mentioned that you played without a bonus and your withdrawal was still canceled.

• To better understand the situation, could you please clarify which type of games you played (for example, slots, table games, live dealer, etc.)? This information will help us assess whether the casino’s explanation about "verifying the fairness of the gaming provider" is relevant in your case.

If you have any chat or email transcripts from the casino where they mentioned this verification, please also forward them to petronela.k@casino.guru so we can review them.

Thank you in advance for your reply.

Hello, I've mostly played slots and had a big win there. I may have also played blackjack.

Hallo, ich habe überwiegend Slots gespielt und dort auch den dicken Treffer gehabt. Möglicherweise habe ich auch Blackjack gespielt

Dear Sepp777,

Thank you for clarifying that you mostly played slots and sometimes blackjack.

To help us better understand your situation, could you please let us know:

• Was this your very first gaming session at this casino, or had you played there before?
• Approximately how long did you play during this session before requesting the withdrawal?

Also, if you have any additional communication from the casino (emails or chat transcripts) where they explained the cancellation of your withdrawal or mentioned the "fairness verification," please kindly forward them to petronela.k@casino.guru so we can review them.

Thank you.

I played here from August 24th to September 5th. After a few hits, I also played a lot of slots. I originally had about 33k on it. After "playing down" to 30k, I stopped.

On August 25, I was paid out €500. On August 26, I deposited €200 and then made this profit.

I've asked again by email about the "verification." In my experience, I haven't received a response. Live support can't tell me anything either, because they "don't have access" to the data.

I forwarded answers in the live chat by email to petronela.k@casino.guru

Ich habe hier vom 24.08. bis zum 05.09. gespielt. Nach einigen Treffern auch sehr viele Spielautomaten. Ich hatte ursprünglich ca. 33k drauf. Nach "runterspielen" auf 30k habe ich aufgehört.

Am 25.08. wurden mir 500 Euro ausgezahlt. Am 26.08. habe ich 200 eingezahlt und dann diesen Gewinn erzielt.

Ich habe nochmal per Mail angefragt wegen der "Überprüfung". Nach meiner Erfahrung bekomme ich aber keine Antwort drauf. Auch der Live-Support kann mir nichts sagen, weil sie "keinen Zugriff" auf die Daten haben.

Antworten im Live Chat habe ich per Mail weitergeleitet an petronela.k@casino.guru

Thank you very much, Sepp777, for providing all the necessary information. I will now transfer your complaint to my colleague, Kubo (jakub.m@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear Sepp777,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from iWild Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear iWild Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's verification.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

I just want to clarify again that this is no longer about verification, but about payout!

Ich will nur nochmal klarstellen, dass es NICHT mehr um die Verifizierung geht, sondern um Auszahlung!

Dear Sepp777 and Casino Guru,

Thank you for bringing our attention to the player's concern.

At the moment, the player is undergoing a provider check, in line with the stated Terms and Conditions. Unfortunately, since the procedure is completed by the game provider in question, we would not be able to state precise timelines of completion. The average time we have experienced is around 14 working days, but each check is different. We would like to note that initiation of the check is not in itself an accusation towards the player and if no abnormal patterns are detected by the provider, full functionality will be restored immediately.

We hope for a quick resolution and appreciate the player's patience during this time.

Respectfully,

iWild Casino Representative.

I asked the supplier (Hacksaw), but they don't conduct any inspections.

Ich habe beim Anbieter (Hacksaw) nachgefragt. Dort werden keinerlei Überprüfungen durchgeführt.

In addition, it has already taken over a month

Ausserdem dauert es jetzt schon über einen Monat

Dear Sepp777,

Thank you for the information you’ve shared via email regarding Hacksaw’s investigation. You mentioned verification, and as correctly stated, Hacksaw does not request player verification. They generally do not handle any player’s personal data - their reviews focus solely on gameplay activity. These reviews are either initiated at the casino’s request or automatically triggered by the provider when suspicious gameplay patterns are detected.

Dear iWild Casino,

Another week has passed, and we still haven’t received any update regarding the progress of the player’s review. Could you please share the current status? If needed, you’re welcome to reach out directly to me at jakub.m@casino.guru.

Thank you for your cooperation.

Dear Sepp777 and Casino Guru,

Unfortunately, we are yet to receive determination from the provider at this moment. Upon the beginning of the business week, we will make an additional inquiry to them to request the current status and expected completion time, if they are able to provide it.

Respectfully,

iWild Casino Representative.

Dear iWild Casino,

Thank you for keeping me informed. I’ve extended the timer once again and hope you’ll hear back from the provider shortly.

@iwildcasino: Please name the provider that supposedly conducts a review and what they're supposed to check? Hacksaw sent me the Maxwin sweater. Apparently, everything was fine there.

@iwildcasino: benennen Sie doch bitte den Anbieter, der angeblich eine Überprüfung vornimmt und was dort überprüft werden soll? Hacksaw hat mir den Maxwin Pullover geschickt. Dort war wohl alles in Ordnung

Dear Sepp777 and Casino Guru,

We have received an update from the provider in regards to the procedure this week. Unfortunately, the relevant team is experiencing a high task load at the moment, which means the review of the player's bets is yet to be completed. We have requested expedited review if possible.

Respectfully,

iWild Casino Representative.

Dear Sepp777 and Casino Guru,

We have once again submitted a request to the provider for an update on the outcome of the review, however, we have not received a response so far.

We understand the inconvenience this situation may cause and will do our best to request an expedited review to ensure the matter is resolved as soon as possible.

Respectfully,

iWild Casino Representative

Dear iWild Casino,

More than a month ago, you informed us that you were about to receive the necessary information from the provider - the same update that had also been shared with the player an additional month earlier. Please note that we cannot keep the complaint open indefinitely without any progress or updates from the casino.

This marks the fourth time extension granted for this case. If no information is provided soon, we will unfortunately have to close the complaint as unresolved, which will negatively impact the casino’s safety index displayed on our platform.

Thank you for your understanding. We look forward to your prompt response.

Dear Sepp777 and Casino Guru,

We are ready to inform you that the game session verification has been successfully completed and the funds are available for withdrawal.

Thank you for your patience and waiting.

Respectfully,

iWild Casino Representative

@CasinoGuru!

Please don't close the complaint yet. The first withdrawal failed due to technical reasons. I've now chosen a different method. Let's wait and see.

@CasinoGuru!

Bitte die Beschwerde noch nicht schließen. 1. Auszahlung wurde wegen technischen Gründen nicht durchgeführt. Jetzt habe ich eine andere Methode gewählt. Erst mal abwarten

Dear iWild Casino DE,

Thank you for sharing the good news!

Dear Sepp777,

Don’t worry - we won’t. I want to make sure your funds are fully available for withdrawal once the process is completed. Technical issues can happen, and in many cases they are beyond the casino’s control. I believe your withdrawal will be processed very soon.

Please keep me updated once it goes through.

Thank you!

Within the last 8 days, 4 withdrawals have been processed. There are always 3 withdrawals pending. It's incredibly frustrating. After such a long wait, I would have expected the $1,000 to be held daily, or at least paid out every day. As it stands, the payout will probably take until 2026.

Innerhalb 8 Tagen wurden jetzt 4 Auszahlungen bearbeitet. Es stehen immer 3 Auszahlungen auf wartend. Es ist sehr müßig. Nach der langen Wartezeit hätte ich erwartet, dass die 1k Dollar täglich aufgehoben werden oder zumindest jeden Tag auch die 1k Dollar ausgezahlt werden. So wird die Auszahlung wohl bis 2026 dauern

No improvement despite contacting support. A payout occurs every 2-3 days (which is better than no payout).

Keinerlei Besserung trotz Anfrage beim Support. Alle 2-3 Tage erfolgt eine Auszahlung (was besser ist als KEINE Auszahlung).

Update: Nothing has happened again for 10 days! No payout, no notification. They keep stalling me in the live chat. They ask for patience, etc.

Terrible

Nachtrag: Seit 10 Tagen passiert wieder einmal nichts! Keine Auszahlung, kein Hinweis. Im Livechat immer wieder hinhalten. Bitte um Geduld usw.

Schlimm

Dear iWild Casino,

Could you please clarify the current issues affecting withdrawals? Is there anything that can be done to improve the payout processing time?

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sepp777 and Casino Guru,

We apologize for a lengthy response. To provide a current update, the player's withdrawals are being processed within limits and constraints of payment processing companies. Working through the backlog of requests made during the middle of November by the player, the team has processed 6 out of 9 requests and is diligently working on the remaining three.

Respectfully,

iWild Casino Representative

Thank you for your reply! We expect approximately 30 more withdrawal requests. At this rate, it will take about a year for the funds to be paid out. Other casinos pay out within hours, and some even within minutes. It is unacceptable that nothing has happened for 13 business days (the oldest withdrawal request).

Danke für die Antwort! Es werden hier noch weitere ca. 30 Auszahlung Anfragen kommen. Mit dieser "Geschwindigkeit" dauert es ca 1 Jahr bis das Guthaben ausgezahlt worden ist. Andere Casinos zahlen in Stunden bzw einige in Minuten aus. Es ist nicht hinnehmbar, dass 13 Werktage (die älteste Auszahlung) nichts passiert.

Update. Now the last three withdrawals have been canceled due to "problems." There are also no withdrawal options available to me anymore. Card withdrawals aren't possible (I would have to make a deposit first). Two wallets are offered, which I don't have. I've now created a wallet and am trying to withdraw using that. Bank transfers aren't working...

Update. Jetzt sind die letzten 3 Auszahlungen wegen "Problemen" storniert worden. Auch gibt es jetzt keine Auszahlungsmöglichkeiten mehr für mich. Karte geht nicht (hier müsste ich zuerst eine Einzahlung machen). Es werden noch 2 Wallets angeboten, die ich nicht habe. Ich habe mir jetzt eine Wallet gemacht und probiere jetzt über diese auszuzahlen. Banküberweisung geht nicht...

Dear Sepp777 and Casino Guru,

We have noted that the latest withdrawal was declined by the payment provider. We are currently inquiring into the reasons of this.

Respectfully,

iWild Casino Representative.

Dear Sepp777 and Casino Guru,

It appears there is currently an ongoing issue with Jeton withdrawal method with player's credentials. We kindly ask the player to attempt a withdrawal with a different method, as there was another decline from the provider aftet today's attempt by the team.

Respectfully,

iWild Casino Representative.

Hello! A payout (bank transfer) arrived today. Since this payout method is available again, I canceled the token purchase and chose bank transfer again. I hope things run more smoothly now and that one payment is processed every day. That would make me very happy.

Hallo! Eine Auszahlung (Banküberweisung) ist heute angekommen. Da diese Auszahlungsmethode wieder verfügbar ist, habe ich heute die Jeton stoniert und wieder Banküberweisung gewählt. Ich hoffe, es läuft jetzt einfach besser und es wird jeden Tag EINE bearbeitet. Das würde mich sehr freuen

Update! Recently, the daily withdrawal limit of $1000 has been changed to a maximum of €500. This means that after 1.5 withdrawals, the limit of 3 pending withdrawals is reached. It's getting increasingly bizarre.

Update! Seit Neuestem kann man nicht mehr die täglichen 1000 Dollar auf eine Auszahlung beantragen, sondern maximal 500 Euro, so dass bei 1,5 Auszahlungen das Limit von 3 pending Auszahlungen erreicht ist. Es wird immer kurioser

Dear iWild Casino,

Could you please clarify why the player's maximum withdrawal limit was suddenly reduced during an ongoing withdrawal process?

Thank you.

Dear Sepp777 and Casino Guru,

Limits for individual transactions may change occasionally, based on allowances and requirements of payment processing partners and withdrawal methods chosen. Those fully depend on service bandwidth and limitations set by the processor. At the same time, the daily limit, outlined in our Terms, remains unchanged and identical for all methods and regions. As such, the actual withdrawal limit remains identical.

Respectfully,

iWild Casino Representative.

Dear iWild Casino.

Thanks for the quick reply.

The withdrawal limit hasn't changed. That much is clear. But if you now have to make the $1,000 withdrawal in two separate transactions, while the three pending withdrawals remain unchanged (because they're counted as two withdrawals), then it's obviously a huge problem. With a €500 daily limit, I still have to request 44 withdrawals. At the current processing speed, that will take until around June/July 2026 (unless some are canceled again). You probably realize yourself that this is taking far too long. If the €500 limit were paid out daily, or if multiple withdrawals were approved in a single day, then it would be somewhat manageable. Unfortunately, that's not happening.

Liebes iWild Casino.

Danke für die schnelle Antwort.

Das Auszahlungslimit hat sich nicht verändert. Das ist schon klar. Aber, wenn man jetzt die 1000 Dollar in 2 Auszahlungen machen muss, aber sich die 3 wartenden Auszahlungen nicht ändern (das wird nämlich als 2 Auszahlungen gezählt), dann ist es natürlich ein riesen Problem. Bei 500 Euro Limit am Tag, muss ich noch 44 Auszahlungen beantragen. Nach derzeitiger Geschwindigkeit der Bearbeitung wird das bis ca. Juni/Juli 2026 dauern (wenn nicht wieder einige storniert werden). Sie erkennen wohl selbst, dass dies zulange dauert. Wenn täglich auch die 500 Euro ausbezahlt werden würden oder auch einmal mehrere Auszahlungen an einem Tag genehmigt würden, dann würde es ja einigermaßen in Ordnung sein. Das passiert allerdings leider nicht.

Update:

Another payout on December 8th! Since then, radio silence again despite inquiries from support regarding the token. Bank withdrawals requested. 3 pending...

Update:

Wieder eine Auszahlung am 08.12.! Seitdem wieder einmal Funkstille trotz Nachfrage des Supports wegen Jeton. Auszahlungen auf Bank beantragt. 3 wartende...

Dear Sepp777 and Casino Guru,

As we see, several withdrawal requests using bank transfer have successfully worked lately, with three requests processed since last issue with the payment processor. We hope that this has resolved the issue with delayed payments and future requests will now be processed within expected timelines, outlined in our Terms.

Respectfully,

iWild Casino Representative.

Hello,

That's correct. It was paid out three times. According to the terms and conditions, the payment from December 10th should have been processed and paid out today.

Hallo,

das stimmt. Es wurde 3 x ausgezahlt. Nach den Geschäftsbedingungen müsste die Auszahlung vom 10.12. ja heute bearbeitet und ausgezahlt werden.

As expected, no payout has come through. Instead of $1000 DAILY, I can now only withdraw a maximum of $1000-$1500 WEEKLY. It's just not getting any better!

Wie zu erwarten war, ist natürlich keine Auszahlung abgekommen. Statt TÄGLICH 1000 Dollar, kann ich maximal WÖCHENTLICH zwischen 1000-1500 Dollar auszahlen. Es wird einfach nicht besser!

Dear iWild Casino!

Because of all the trouble I've had so far, it would be nice if:

7.15. At iWild, the general daily withdrawal limit for all players is $1,000 (One thousand) US Dollars (USD). For some players, higher withdrawal limits may apply. Any change to the withdrawal limit, including the possibility of removing the limit, is subject to individual agreement with the player's personal manager on the platform.

If I get higher limits. I really need the money now.

Update! No payment has been made again.

Liebes iWild Casino!

Aufgrund des ganzen Ärger, den ich bis jetzt gehabt habe, wäre es schön, wenn:

7.15. At iWild, the general daily withdrawal limit for all players is $1,000 (One thousand) US Dollars (USD). For some players, higher withdrawal limits may apply. Any change to the withdrawal limit, including the possibility of removing the limit, is subject to individual agreement with the player's personal manager on the platform.

Wenn ich höhere Limits bekomme. Ich bräuchte das Geld jetzt wirklich dringend.

Update! Es ist wieder nichts ausgezahlt worden

Dear iWild Casino DE,

I would kindly like to ask you to review the situation and take appropriate steps to improve the withdrawal processing pace so that it aligns with the stated limits. While we also hope that future withdrawals will be processed smoothly, both the player and our team would expect and appreciate a more proactive approach in this matter.

Thank you for your attention.

Dear Sepp777 and Casino Guru,

During the last couple of days, we have experienced a slight technical issue with Noda payment processing, which has prevented from completing withdrawals using the particular selected method. We apologize for the inconvenience and hope to restore it today or tomorrow, working with the partners to ensure this.

In the meantime, we have received a reply from Jeton regarding earlier issue. The support team from Jeton has examined the details of the transactions and informed us that they were not successful due to wrong credentials added in the request. We kindly ask the player to check information entered and, if further questions arise, contact Jeton for clarification on what to enter, if they wish to use this method again.

Lastly, regarding player's message about increase of withdrawal limits stated, it might be available for VIP players with a personal manager. If one is assigned to the player, they may check in with them to see which options are available.

Respectfully,

iWild Casino Representative.

Update:

No more withdrawals are being processed to Jeton. That was canceled again. Withdrawals are now only being made to my Revolut account. I can no longer understand the "problems." There was no transfer to the payment provider because the withdrawals are still showing as "waiting for approval." The problem seems to lie with the casino. No further processing is visible. Now, another whole week has passed with absolutely nothing happening, and now the weekend is approaching, with nothing happening again.

I request that the payments be processed immediately. Further delay is unacceptable.

Update:

Auf Jeton wird nichts mehr ausgezahlt. Das wurde wieder storniert. Es wird ausschließlich auf meine Revolut Bank ausgezahlt. Ich kann die "Probleme" nicht mehr nachvollziehen. Es gab keine Weitergabe an den Zahlungsanbieter, weil die Auszahlungen immer noch auf "warten auf Freigabe" stehen. Das Problem liegt hier wohl beim Casino. Eine Weiterbearbeitung kann hier nicht gesehen werden. Jetzt ist wieder eine ganze Woche NICHTS passiert und nun kommt das Wochenende, wo wieder nichts passiert.

Ich bitte jetzt endlich die Auszahlungen weiterzubearbeiten. Ein weiteres Zuwarten ist hier nicht mehr angezeigt.

Dear Sepp777 and Casino Guru,

We would like to apologize once more for technical work on Noda transfers which have caused a slight delay. Said work was completed yesterday and withdrawals have resumed, with one request being processed yesterday and we expect following transaction to be completed during current business day.

Respectfully,

iWild Casino Representative.

I can confirm the 1 payout.

It would be important and necessary if the next payment didn't take another week to process. Processing TODAY would be desirable, as otherwise, due to the weekend, it won't be processed again.

Ich kann die 1 Auszahlung bestätigen.

Es wäre halt wichtig und geboten, wenn es jetzt nicht wieder 1 Woche dauern würde, bis die nächste Auszahlung bearbeitet wird. Eine Bearbeitung HEUTE wäre wünschenswert, da durch das Wochenende sonst wieder keine Bearbeitung erfolgen wird.

Dear Sepp777 and Casino Guru,

To provide a brief update, noted pending withdrawal was indeed processed earlier today, which hopefully means that the issue was rectified fully and withdrawals are expected to continue without further issue.

Respectfully,

iWild Casino Representative.

Hello Everyone, and thank you all for the updates.

Dear Sepp777,

I am following up after a week to inquire about the status of your withdrawal processing. I sincerely hope that the issues on the payment provider’s side have been resolved and that withdrawals are now being processed at a standard pace.

Could you please clarify the remaining balance and provide an update on the current status of your withdrawal requests?

Thank you for your patience and continued engagement.

Three payments of 500 euros each, dated December 19, 22 and 24, 2025, are marked "being processed".

Since August 25, 2025, a total of 8373,-- Euros have been paid out.

A large number of withdrawal requests were cancelled. The reasons are unknown.

The current balance of the wallet is €19,278.60 (plus the 3 outstanding payouts of €500 each).

From August 25th to December 24th, there were 87 business days in which withdrawals could have been processed. Only 12 days were used to process and send withdrawals. Approximately 40 withdrawals still need to be requested. This is extremely tedious. A player-friendly withdrawal policy looks very different. No acceleration of the process is apparent.

3 Auszahlungen vom 19.12., 22.12 und 24.12.2025 in Höhe von jeweils 500 Euro stehen auf "wird verarbeitet".

Seit 25.08.2025 wurden insgesamt 8373,-- Euro ausbezahlt.

Eine Vielzahl von Auszahlungsanfragen wurden abgebrochen. Gründe sind hier nicht bekannt.

Der momentane Stand der Wallet beträgt 19.278,60 Euro (plus die ausstehenden 3 Auszahlungen in Höhe von jeweils 500 Euro).

Vom 25.08. bis zum 24.12. sind es 87 Werktage, wo Auszahlungen bearbeitet hätte werden können. Es wurden 12 Tage genutzt um Auszahlungen zu bearbeiten und zu senden. Es sind noch ca. 40 Auszahlungen zu beantragen. Es ist sehr sehr mühsam. Eine spielerfreundliche Auszahlungspolitik sieht anders aus. Auch kann hier keinerlei Beschleunigung festgestellt werden.

Dear Sepp777 and Casino Guru,

iWild continues processing requests of the player within constraints of our withdrawal Terms and processing throughput. As withdrawals are being performed via bank transfer, part of the process is done by third parties, such as banks and payment processors, over which we do not have full control. On our end, we attempt to always remain within stated withdrawal times.

At the moment we see that 7 withdrawals were processed successfully since last technical concern noted, thus we understand that the issue was resolved in this regard.

Respectfully,

iWild Casino Representative.

Hello Everyone,

Wishing you a Happy New Year 2026!

Dear Sepp777,

Thank you for your clarification. It is important to note that until November 11, 2025, your gameplay was under review, and withdrawals were not available during that period. Therefore, the full timeframe cannot be considered as starting on August 25, as the issue preventing withdrawals at that time was of a different nature. Additionally, it is true that withdrawal processing is not entirely under the casino’s control, as it relies on third-party payment service providers.

Dear iWild Casino,

We understand that issues related to third-party payment providers may occur. However, the amount paid so far still appears to be below the stated limits. Are there any options available to speed up the process? For example, increasing the number of withdrawals that can be processed at a time, raising the withdrawal amount per transaction, or offering an alternative withdrawal method to compensate for the delays experienced so far?

Thank you for your attention.

Dear Sepp777 and Casino Guru,

At the moment, with considerations to availability of banking system during holidays, iWild is processing withdrawals within posted timeframes. Withdrawal requests from January 4th and 6th have been processed and the team is currently working on the request from the evening of January 6th, which is the only pending request at this moment.

As for the change of the withdrawal limit, we may refer the player to our earlier message for this topic. If they are eligible for a VIP status and have a personal manager, they may discuss this with them individually. The manager, if available, can inform the player on the availability and conditions of this perk:

7.15. ...for some players, higher withdrawal limits may apply. Any change to the withdrawal limit, including the possibility of removing the limit, is subject to individual agreement with the player's personal manager on the platform.

Unfortunately, it is not possible to alter general limits for players outside of this clause as this possibility is not permitted by the Terms of iWild otherwise.

Respectfully,

iWild Casino Representative.

Update:

It's true that payouts are working better at the moment. One day, three pending payouts were even processed and sent to my bank account as usual (so that's possible too). Yesterday, however, there was a cancellation (the first time in a long while). The annoying thing is that this still counts towards the daily payout limit, and you can't immediately request the canceled payout again. It would be helpful if only one payout were released at a time (even if requested on the same day). Then the whole process would be much faster, and the daily limit of $1,000 (approximately €850) would be reached.

Update:

Es ist richtig, dass es jetzt momentan besser klappt mit den Auszahlungen. An einem Tag wurden sogar 3 wartende Auszahlungen bearbeitet und auch regulär an mein Bankkonto gesendet (also auch das ist möglich). Gestern kam es (nach langer Zeit mal wieder) zu einer Stornierung. Ärgerlich ist dann, dass dies dann trotzdem zum täglichen Auszahlungslimit zählt und man diese stornierte Auszahlung dann nicht gleich nochmal einstellen kann. Es wäre schon geholfen, wenn nicht immer nur eine Auszahlung freigegeben werden würde (auch wenn man sie am selben Tag beantragt hat). Dann würde das ganze viel schneller gehen und auch das tägliche Limit von 1000 Dollar (ca. 850 Euro) erreicht werden.

To add to that, I would like to point out that it is impossible to pay out $1000 daily , as stated in

7.15. At iWild, the general daily withdrawal limit for all players is $1,000 (One thousand) US Dollars (USD)

is listed.

Furthermore, I would like to inform you that both the payouts AND the communication are now running more smoothly.

Zur Ergänzung möchte ich noch anführen, dass es unmöglich ist, 1000 Dollar täglich auszuzahlen, wie es in

7.15. At iWild, the general daily withdrawal limit for all players is $1,000 (One thousand) US Dollars (USD)

aufgeführt ist.

Weiter will ich aber mitteilen, dass die Auszahlungen UND die Kommunikation jetzt besser laufen.

Further update:

It's no longer possible to select even €500 per withdrawal. The limit is now arbitrary, most recently €428 and €429.

Otherwise, payouts are currently working well.

Weiteres Update:

Nunmehr lassen sich nicht mehr mal 500 Euro pro Auszahlung auswählen. Hier ist begrenzt auf irgend einen Betrag von zuletzt 428 und 429 Euro.

Ansonsten klappen die Auszahlungen momentan gut.

Dear Sepp777,

Regarding your message about maximum withdrawal per single request, it is set to 500 USD for players, as per our Terms. The value in EUR may depend on the current market exchange rate.

Respectfully,

iWild Casino Representative.

That's exactly right. They make things worse for players every two weeks. Initially, withdrawals could be requested for $1000, then €500, and now $500. As long as they're processed, that's fine by me.

Genau so ist es. Alle 2 Wochen die Voraussetzungen für die Spieler schlechter machen. Anfangs konnten 1000 Dollar pro Auszahlung beantragt werden, dann 500 Euro pro Auszahlung und jetzt 500 Dollar pro Auszahlung. Solange sie bearbeitet werden, soll das für mich auch in Ordnung sein

Dear Sepp777,

Please note that iWild has not had any limits related to 500 EUR as all limits are tied to USD only, as per iWild Terms:

7.1. The minimal amount for withdrawal is 25 (Twenty five) US Dollars (US) per transaction or an equivalent. The maximum amount for withdrawal is 500 (Five hundred) US Dollars (USD) per transaction. If the Player wishes to withdraw more than 500 (Five hundred) US Dollars (USD), they should submit multiple withdrawal requests.

It is possible at some point the exchange rate was similar between EUR and USD, showing close numbers.

Respectfully,

iWild Casino Representative.

This will be my last statement on this matter. What the iWild representative wrote is, of course, incorrect. On December 31, 2025, I made a withdrawal of €500, as the terms and conditions still stated this at that time. The exchange rate was €0.8551 per dollar, which would have been approximately €425, if one were to follow the iWild representative's argument. Now the terms and conditions have been changed again. As long as withdrawals are processed regularly, it's fine with me. Perhaps even several at once after the weekend.

Letztmalig werde ich dazu Stellung nehmen. Es ist natürlich nicht richtig, was der Vertreter von iWild schreibt. Am 31.12.25 habe ich in einer Auszahlung von 500 Euro ausbezahlt, da hier die AGB noch so gelautet haben. Der Umrechnungskurs war hier 0,8551 Euro pro Dollar, was ca 425 Euro entsprochen hätte, wenn man der Argumentation des Vertreters von iWild folgen möchte. Nunmehr wurden die AGB wieder verschlechtert. Solange so regelmäßig ausbezahlt wird, ist es für mich in Ordnung. Evtl auch mehrere gleichzeitig nach dem Wochenende

What's also nice is that iWild keeps creating worse conditions for players, but doesn't adhere to its own rules (payout within 72 hours).

The processing time for payouts is completely arbitrary.

Currently, payments from January 8, 2026 and 2 x January 9, 2026 are outstanding.

Looking at the calendar, the (self-imposed) payout targets have already expired.

There's a weekend in between. But after the weekend (i.e., Monday), nothing happened again.

Was auch schön ist, dass iWild für die Spieler immer schlechtere Bedingungen schafft, sich aber an die eigenen Regeln (Auszahlung innerhalb 72 Stunden) nicht hält.

Es ist völlig willkürlich, wann Auszahlungen bearbeitet werden.

Zur Zeit sind Auszahlungen vom 08.01.2026 und 2 x 09.01.2026 offen.

Beim Blick auf den Kalender sind die (selbst gesetzten Auszahlungsziele) bereits abgelaufen.

Es liegt hier ein Wochenende dazwischen. Aber nach dem Wochenende (also Montag) ist wieder einmal nichts passiert.

Dear Sepp777 and Casino Guru,

The withdrawal times are outlined in the posted iWild Terms:

7.8. Withdrawal processing times depend on the payment providers and methods Players use. Usually it can take up to 72 hours but not limited. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.

Specific circumstances of withdrawals, including banking weekends, volume of requests and processing throughput of payment partners may all influence the final withdrawal times for each individual transaction.

Per our information, a request was processed by the team earlier today and work continues on the remaining ones.

Respectfully,

iWild Casino Representative.

Hello Sepp777,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Update!

This week there was only 1 payout again!! amounting to 429 euros (approx. 500 dollars).

7.15. At iWild, the general daily withdrawal limit for all players is $1,000 (One thousand) US Dollars (USD).

How this can be achieved is completely beyond me. It's impossible to pay out $1,000 a day.

The next weekend is already approaching, and nothing will happen again. It's frustrating and has nothing to do with a normal payment policy.

Update!

Diese Woche hat es wieder nur 1!! Auszahlung in Höhe von 429 Euro (=ca. 500 Dollar) gegeben.

7.15. At iWild, the general daily withdrawal limit for all players is $1,000 (One thousand) US Dollars (USD). 

Wie dies erreicht werden kann, erschließt sich mir überhaupt nicht. Es ist unmöglich, 1000 Dollar täglich auszuzahlen.

Es kommt jetzt schon das nächste Wochenende, wo wieder nichts passieren wird. Es ist mühsam und hat mit einer normalen Auszahlungspolitik nichts zu tun

Dear Sepp777 and Casino Guru,

To provide an update on the ongoing case, the withdrawals of the player's funds continue, with 3 requests currently being worked on and expected to be fully completed during this week. The remaining balance is currently just over 11000 EUR.

Respectfully,

iWild Casino Representative.

Update:

Two payments from January 14, 2026 are still pending (4 working days have already passed).

I don't think the three payouts will be completed by the end of the week.

I'm happy to be surprised, though. It's still tedious and extremely delayed.

how the payouts are processed. Also, only one payout is released at a time, even though...

They were requested on the same day. A payout, as intended within the daily limit of $1000, is

practically impossible.

Update:

2 Auszahlungen vom 14.01.26 sind noch offen (bereits 4 Werktage vergangen).

Ich denke nicht, dass die 3 Auszahlungen bis Ende der Woche abgeschlossen sind.

Ich lasse mich aber gerne überraschen. Es ist immer noch mühsam und absolut verzögert,

wie die Auszahlungen bearbeitet werden. Auch wird immer nur 1 Auszahlung freigegeben, obwohl

sie am gleichen Tag beantragt wurden. Eine Auszahlung, wie vorgesehen im täglichen Limit von 1000 Dollar, ist

praktisch unmöglich.

Hello Sepp777,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Sepp777,

I sincerely apologize for the delay in my response due to my recent unavailability.

Could you please provide an update on how your payouts have been processed since your latest message?

Thank you.

Payouts are currently being processed according to the casino's rules! Remaining balance approximately 7500 euros.

Momentan wird nach den Regeln des Casinos ausbezahlt! Rest ca 7500 Euro

Hello Sepp777,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Sepp777, to ensure smooth processing on our side, I will be taking over this complaint for the time being. Technically speaking - nothing is changing for you.

I have read through this thread and familiarised myself with your problem.

Since it seems like the payments have been going through, I will be swapping the timer towards yourself. Please, let me know either if you encounter further delays (or other issues with the withdrawals), or once you receive the last payment. This will keep me up to speed with the complaint and I can react swiftly, if needed.

Thank you very much for your understanding.

Hello,

If the payments from February 17, 2026, are booked TODAY, everything is in order. Otherwise, the payments are proceeding as planned. Remaining balance: approximately €4,000.

Hallo,

sollten die Auszahlungen vom 17.02.2026 HEUTE gebucht werden, ist alles in der richtigen Reihe. Sonst laufen die Auszahlungen jetzt vorschriftsmäßig. Rest ca. 4000 Euro.

Great stuff, thanks for the update. Hopefully it won't take much longer. :)

I received my payment as scheduled yesterday. I will keep you updated.

Gestern vorschriftsmäßig eine Auszahlung erhalten. Ich werde Sie auf dem Laufenden halten.

Dear Sepp777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I'm confused! I already replied to the last one.

But here's another update. For the first time in a long while, a payout has been cancelled.

Last payment on February 23, 2026

Hallo, ich bin verwirrt! Ich habe bereits auf das letzte geantwortet.

Aber nochmal ein Update. Seit längerer Zeit wurde wieder mal eine Auszahlung storniert.

Letzte Auszahlung vom 23.02.2026

Dear Sepp777, apologies for the confusion. The "we are extending the timer for another 7 days" response is automatic. Our system counts down 7 days, then if no response is posted, it gives another 7 days to respond, but those are the final ones. Next time I will add more time to the timer, as the payments will take a bit more time than 14 days.

With the last payment cancelled, can you please let me know how much do you still need to withdraw, how many withdrawal requests are pending and how much did you request with each attempt? I can double-check with the withdrawal limits or inquire further with the casino. Thank you.

Hello Matej,

A payout was sent yesterday. The three mandatory withdrawals are still outstanding. After that, two more need to be requested and paid out. Then this endless saga will finally be over (hopefully). I don't think anything has been initiated by Casino Guru at the moment.

The limit of $500 per payout is being observed.

Hallo Matej,

es würde gestern eine Auszahlung gesendet. Offen sind die obligatorischen 3. Danach sind noch 2 weitere zu beantragen und auszuzahlen. Dann hat diese unendliche Geschichte endlich ein Ende (hoffentlich). Ich denke momentan ist nichts von Casino Guru veranlasst.

Das Limit von 500 Dollar pro Auszahlung wird eingehalten

I am happy to see the payments are trickling down, Sepp777, thank you for the update. I will again swap the timer, let me know if there are further issues, or once you get down to the last few withdrawals. Cheers.

Dear Sepp777 and Casino Guru,

The final withdrawal has been processed by our financial team earlier today successfully. Currently, all the funds have been withdrawn by the player. The player has requested to close their account afterwards, which was done by the support team.

Respectfully,

iWild Casino Representative.

Hello @CasinoGuru!

I can confirm this.

Thank you so much for your help. I couldn't have done it without you.

The complaint can be closed.

Hallo @CasinoGuru!

Dies kann ich bestätigen.

Vielen Dank für die Hilfe. Ohne euch hätte ich das nicht geschafft.

Die Beschwerde kann geschlossen werden.

Dear Sepp777,

I'm happy to hear that your issue has been resolved! We'll go ahead and mark the complaint as 'resolved' in our system. I would also like to thank the iWild Casino DE for dealing with the issue at hand, and appreciate everyone's cooperation and confirmation overall. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. :)

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Matej

Casino.Guru