The player from Japan faced issues with KYC verification not being approved despite having submitted a residence certificate and tax payment certificate three weeks prior. Efforts to resolve the matter had been unsuccessful. The Complaints Team engaged with the casino, which ultimately confirmed that the player's withdrawal request was under review. After persistent follow-ups, the player confirmed that a partial withdrawal of 800 euros had been received, and ultimately, the remaining amount was successfully withdrawn. The complaint was marked as resolved.
Igrač iz Japana se suočio sa problemima sa KIC verifikacijom koja nije bila odobrena uprkos tome što je predao potvrdu o prebivalištu i potvrdu o uplati poreza tri nedelje pre. Napori da se problem reši bili su neuspešni. Žalbeni tim je sarađivao sa kazinom, što je na kraju potvrdilo da je zahtev za povlačenje igrača u razmatranju. Nakon upornih praćenja, igrač je potvrdio da je primljeno delimično povlačenje od 800 evra, a na kraju je preostali iznos uspešno povučen. Žalba je označena kao rešena.