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Good morning, I had won 1900 euros at the casino, I made three withdrawals of 400 euros because the limit is 1200 per day, and 400 at a time, and I only had 700 left to make.

The next day, on 10-6-2025, they asked for identification. I sent everything, and the identification was done normally on 11-6-2025.

The first payment was made as normal on 12-6-2025, and since then no money has come in again. Today we have reached 16-6-2025 and still nothing has happened.

In the terms of use it says that it takes 2 business days for withdrawals to be made, and also the first three I made were a few seconds apart and only one withdrawal was made.

Now I have put in another 400 euros and I still have 300 euros in my account.

I think this is being done on purpose so I can gamble the money away again, it can't be that it takes a whole month to make a withdrawal of 1900 euros, this is tragic.

Also, when I ask them, they tell me that their team has approved the money and they are waiting for their bank to make the transfer.

I am also adding photos of everything I am saying.

Καλημερα σας είχα κερδίσει στο καζίνο 1900 ευρώ, έκανα τρεις 3 αναλήψεις τον 400 ευρώ επειδή το όριο είναι 1200 την ημέρα, και 400 την φορά και μου έμειναν να κάνω αλλά 700.

Την επόμενη μέρα μου στης 10-6-2025 ζήτησαν ταυτοποίηση έστειλα τα πάντα η ταυτοποίηση έγινε κανονικά στης 11-6-2025.

Η πρώτη πληρωμή έγινε κανονικά στις 12-6-2025, και από τότε δεν μπήκαν ξανά λεφτά σήμερα έχουμε φτάσει 16-6-2025 και ακόμη δεν έγινε τίποτα.

Στους όρους χρήσης γράφει ότι χρειάζονται 2 εργάσιμες μέρες για να γίνουν οι αναλήψεις, και επίσης στις πρώτες τρεις που έκανα είχαν διάφορα λίγα δευτερόλεπτα μεταξύ τους και έγινε μόνο η μία ανάληψη.

Τώρα έχω βάλει άλλη μια 400 ευρώ και έχω ακόμη 300 ευρώ στον λογαριασμό μου.

Νομίζω ότι αυτό γίνεται επίτηδες για να ξαναπαίξω τα λεφτά, δεν γίνεται να χρειάζεται μίσος μήνας για να κάνω μια ανάληψη 1900 ευρώ είναι τραγικό αυτό.

Επίσης όταν τους ρωτάω μου λένε ότι η ομάδα τους έχει εγκρίνει τα χρήματα και περιμένουν από την τράπεζα τους να κάνει την μεταφορά.

Προσθέτω και φωτογραφίες από όλα όσα λέω.





Dear chrisdrg93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

The verification was done normally and very quickly, it's unfair that they write that payments are made within only two days and for 1900 I predict it will take a month.

Η επαλήθευση έγινε κανονικά και παρά πολύ γρήγορα, είναι άδικο να γράφουν ότι οι πληρωμές γίνονται μέσα σε δύο μέρες μόνο και για 1900 προβλέπω ότι θα χρειαστεί ένας μήνας.

They gave me 400, which means they are withdrawing 400 a week. This is unjustified and ridiculous that it's happening.

Μου έβαλαν αλλά 400 δηλαδή μου κάνουν μια ανάληψη την εβδομάδα αυτό το πράγμα είναι αδικαιολόγητο και αστείο που συμβαίνει

Thanks for the update and explanation of the situation.

Has the casino released more than the 400€ since your last reply?

Were you able to request further withdrawals of your winnings?

Please let me know.

I have made all the withdrawals, two more came in, now I am still waiting for 700 euros, it has taken them almost a month to deposit me the entire amount I have won, this is a joke and not serious

Έχω κάνει όλες τις αναλήψεις μπήκαν άλλες δύο τώρα περιμένω ακόμα 700 ευρώ , τους έχει πάρει σχεδόν ένα μήνα για να μου κάνουν κατάθεση όλο το ποσό που έχω κερδίσει αυτό είναι αστείο και μη σοβαρό

Thank you very much, chrisdrg93, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear chrisdrg93,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite iWild Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

I played my last wirhdraw because of their stupid slow withdrawals im not recommending this casino to anyone else, it took them 1 month to withdraw me 1600 euros

Dear chrisdrg93,

is there any pending balance to withdraw in your account?

Dear chrisdrg93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru