Jackbit Casino - Igrački račun je zatvoren, a sredstva su konfiskovana.

I am filing a formal complaint against Jackbit Casino (Ryker B.V.) for the unlawful retention of my initial cryptocurrency deposit. The casino has permanently closed my account following my refusal to complete KYC verification but is now violating its own Terms & Conditions by refusing to refund my initial deposit. Furthermore, their Compliance Team is weaponizing a third-party email lockout to trap me in a bureaucratic loop and confiscate my funds.

1. The Contractual Breach (Violation of T&Cs)

I formally refused to provide KYC documentation to protect my privacy and requested account termination. Jackbit’s support team successfully closed the account. However, they are legally obligated to return my initial deposit based on their own rules.

I am explicitly invoking the following clauses from Jackbit’s Terms and Conditions (https://2jackbit.com/legal/terms):

• Section 9 (Anti-Fraud Policy): "In case You fail to provide Us with the requested proof... We reserve the right to terminate the Account and/or hold the funds on the Account – winnings may be confiscated and funds deposited by You shall be returned to You."
• Section 11 (Withdrawal and Refund Policy): "In case the existing deposits are transferred back to the Player due to termination of the Account, We reserve the right to charge the Player with the administrative fee in amount of 20% of the amount transferred."

I have stated repeatedly to Jackbit that I fully accept the confiscation of all winnings and the 20% administrative fee penalty. I am solely demanding the return of my net principal deposit (36.845281 XRP - 20% fee), which their contract guarantees.

2. The Bureaucratic Trap (The Email Lockout Excuse)

I am permanently locked out of the Hotmail account registered to my Jackbit profile (vanillacream991). I attempted a formal account recovery through Microsoft, but the request was officially rejected. I have provided the screenshot of Microsoft’s automatic rejection email as undeniable proof that this lockout is genuine and out of my control.

Because of this lockout, I contacted Jackbit’s Compliance Team (Sophia Thompson) from my new email address. I provided my account details, explained the Microsoft lockout, and requested that they simply return my XRP deposit to the exact same originating XRP wallet address from which it was initially sent.

3. The Casino's Refusal to Act

Jackbit’s Compliance Team replied stating they cannot discuss the account or process any requests from an "unregistered email." They are demanding that I reply from the locked Hotmail account, fully knowing I cannot access it.

Returning cryptocurrency to its original source wallet is a standard Anti-Money Laundering (AML) and security best practice. It requires zero security risk or email verification on Jackbit's end because the funds are simply being reversed to the sender. Jackbit is using my unavoidable email lockout as a pretext to ignore their Section 9 obligations and illegally confiscate my principal investment.

4. My Demand for Resolution

I am requesting mediation to force Jackbit to execute a standard "return to sender" for my initial deposit, honoring the contract we agreed to.

I have attached all necessary evidence to this complaint, including Jackbit's Terms & Conditions, the Microsoft account recovery rejection, the emails from Jackbit's Compliance Team refusing to act, and proof of my original deposit. I expect Jackbit to process this return immediately.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear vanillacream991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Jackbit Casino and the difficulties you are experiencing regarding your deposit.

Please understand that KYC is a very important and essential process during which the casino ensures that funds are sent to the rightful owner. Since casinos cannot physically verify players’ identities, this process is necessary to complete verification procedures. Reputable and licensed casinos take KYC very seriously.

To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• On what specific date did you request the termination of your account?
• On what date did you make your initial cryptocurrency deposit?
• Could you please clarify why you did not want to undergo the KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra