Joka Casino - Povlačenje igrača je odgođeno.

I withdrew a large amount on 06/03/21. I was asked to resubmit my docs for KYC, this was done immediately and verified.

The payout time stated for bank transfer is 2-5 business days

It is now 19/03/21, I've been on messages with their support had it escalated to finance 3 times and still no response. Should I wait much longer?

The casino has confirmed it went to 'the processor' 12/03/21 however I've seen and heard nothing yet.

Dear Gadget,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed.

Have you ever made a successful withdrawal before or was this your first attempt?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

I have made several sucessful withdrawals in the past, none this large.

I was contacted by security team today after putting pressure on them, can I withdraw this complaint til next week just to see what they do

Gadget, thank you for the update! Of course, we will leave this complaint open. Please, let us know in case there is anything new so we can continue resolving this case accordingly.

Will do thanks

Dear Gadget,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.