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Good day.

I have a query about the payment methods for this casino.

I made a deposit with my mastercard prepaid card and everything was fine ... I played and won ... but when I wanted to withdraw I couldn't because, according to mastercard informs me ... a transfer of that type cannot be made from abroad since the casino has already approved the payment of the entire amount. So I think they are kidding me because to spend everything nice but not to get paid!

Could you please explain to me how I can deposit and withdraw money without so much bureaucracy !!! ???

Thank you very much.

Buen día.

Tengo una consulta sobre los metodos de cobro sobre este casino.

Realicé un deposito con mi tarjeta prepaga mastercard y todo bien...jugue y gane...pero cuando quise retirar no pude porq según me informa mastercard...no se puede realizar una transferencia de ese tipo desde el exterior siendo que el casino ya aprobó el pago de la totalidad del monto. Entonces yo pienso que me estan tomando el pelo porque para gastar todo lindo pero para cobrar no!!!

Me podrían explicar por favor como puedo depositar y retirar dinero sin tanta burocracia!!!???

Muchas gracias.

Dear Italiano,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise if you have tried to communicate this issue with the casino? Have you been offered any alternative payment method to withdraw your winnings?

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Italiano,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.