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I won approximately ₹1,23,000 playing Casino games on LeonBet. After completing my full verification, the casino suddenly made a 'Debit Correction' and removed ₹72,147.07 from my account without any valid reason.

When I contacted support, the agent gave a ridiculous explanation saying 'the funds were ours' and that I am not permitted to have winnings. My account has since been blocked. This is a clear seizure of legitimate winnings from a verified player. I request your help in recovering these funds."

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Dear Yogeshkumar89,

Thank you very much for submitting your complaint. I’m sorry to hear about the deduction from your balance and the subsequent account block.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• Could you please confirm whether your winnings were accumulated purely from real money play, or if any bonus was used at any point?
• Could you please specify which games you were playing when you accumulated your winnings?
• Have you ever made any successful withdrawals from this casino in the past?
• Do you have any communication with the casino (emails or chat transcripts) where they explain or justify the deduction?

If possible, please also provide your transaction history and game history covering the period when the winnings were accumulated and when the "Debit Correction" occurred. This will be very helpful for us to review the case in detail.

You can attach all relevant evidence here or forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

The winnings were accumulated purely from Real Money play. I did not use any active bonus, nor was I completing any wagering requirements at the time of these winnings

was playing Casino games (Live Casino). Specifically, I was active in [Roulette,]. These winnings were NOT from sports betting.

My account was fully verified with all documents (Aadhaar, Bank Statement, Selfie) before this incident occurred."

The casino has not provided any formal email explanation. However, in the live chat, the agent explicitly stated 'the funds were ours'. I am attaching the chat transcript and the 'Debit Correction' screenshot where they deducted ₹72,147.07 without any valid reason

You keep saying 'the funds were ours,' but that is factually incorrect and a direct violation of fair gaming practices. My account is fully KYC verified, and I won those funds fairly in the Casino section using my own real money deposits. There were NO bonuses involved and NO breach of terms. Taking a player's legitimate winnings and calling it a 'Debit Correction' is nothing but a fraudulent seizure of funds. I have already escalated this case to the Curacao eGaming Commission and Petronela at CasinoGuru. I will not stop until my full balance of ₹72,147.07 is restored."

Hi Yogeshkumar89,

Thank you for your detailed reply and for providing the supporting evidence.

I have also reviewed the communication from the casino, where they stated that the deducted funds were "their own" and that you were therefore not permitted to have those winnings. However, this explanation appears to be very general and lacks specific details.

To better understand the situation and proceed with the investigation, I would like to ask you one additional question:

• Did the casino ever provide you with a clear and detailed explanation of the confiscation (for example, specifying which rule was allegedly violated, or which exact transactions or bets were affected), or have they only provided general statements without concrete evidence?

Thank you in advance for your reply.

Hi Petronela, thank you for following up.

To answer your question: No, the casino has never provided a clear or detailed explanation for the confiscation. They did not specify which exact rule was violated or which terms and conditions were allegedly breached.

They simply provided a vague and general statement claiming the deducted funds belonged to them, without offering any concrete evidence, transaction logs, or proof of a violation. I have played fairly and followed all the standard betting procedures. The lack of transparency from their side suggests an arbitrary decision rather than a rule-based enforcement.

I request the investigation to proceed, as they are withholding a significant amount of my legitimate winnings without any documented justification."

Hi Yogeshkumar89,

Thank you for your reply and for the clarification.

I would like to kindly ask you a few additional questions:

• Have you ever had another account at this casino in the past (or at any related brand)?
• According to the information we have, there appears to be a mention of an amount ₹51,742 — could you please confirm whether you have received this amount at any point (for example as a withdrawal, refund, or adjustment)?

These details are important for us to better understand the full context of your case.

Thank you.

Hi Petronela,

Thank you for your follow-up.

Previous Accounts: I confirm that I do not have any other accounts with this brand or any related brands. This is my only account.

Current Status: They only refunded my initial deposit amount and seized all my legitimate winnings.

I want to provide the exact breakdown of the situation to show how unfairly the casino has acted:

Deposit: I deposited $500 of my own hard-earned money.

Winnings: By playing casino games fairly, I grew that balance to a total of ₹123,889.

The Deduction: Out of nowhere, the casino confiscated ₹72,147 from my account.

Their Reason: When I asked for an explanation, they gave me the most absurd reason—they claimed that since this money was won on their site, the funds belonged to them.

Hi Yogeshkumar89,

Thank you for your reply and for the clarification provided so far.

I would kindly ask you to provide two additional details:

• Could you please send us a confirmation that your account verification (KYC) was successfully completed? This could be an email from the casino or a screenshot from your profile showing a verified status.
• Have you ever made any successful withdrawals from this casino in the past?

Thank you in advance.

Dear Yogeshkumar89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru