Leon Casino - Igrački nalog je zatvoren bez rešenja.

Current Status of My Dispute with LEON.BET

I would like to provide an update on my case.

My LEON.BET account was permanently blocked due to alleged fraudulent activity. I completely deny these allegations and have fully cooperated with the operator throughout the entire process. I successfully completed the requested KYC verification, including a live video verification interview, and provided all information requested by the security team.

Since then, I have repeatedly asked LEON.BET to explain the factual basis for the fraud allegation. However, they have never provided any evidence or a clear explanation of what specific actions they consider fraudulent. They have only referred to their Terms and Conditions and stated that they are unable to disclose details of their internal investigation.

I also submitted a formal complaint and sent several follow-up emails requesting a review of the decision. At one point, customer support informed me that my case had been forwarded to the relevant department for review. Despite this, I have never received a substantive response or the outcome of that review.

My account remains permanently blocked, and my most recent emails have received no reply at all.

In addition, I repeatedly asked LEON.BET to identify the Alternative Dispute Resolution (ADR) provider responsible for handling disputes under their licence. They have never provided this information, making it impossible for me to submit my complaint to the appropriate ADR.

At this stage, I have:

Fully cooperated with all verification requests.

Submitted a formal complaint to the operator.

Repeatedly requested an explanation of the fraud allegations.

Repeatedly requested the details of the competent ADR.

Received no substantive response to my complaint.

Received no information about the competent ADR.

Had my account remain permanently blocked.

I am now trying to identify the correct ADR independently, as LEON.BET has failed to provide this information despite several requests.

I would appreciate any assistance or guidance regarding the next steps.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino before your account was blocked? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Did you successfully complete the video verification procedure scheduled for 8 July?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

They were sports bets I never used bonuses and if you do in verification video in a video call

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika