Lizaro Casino - Zahtev igrača za povlačenje sredstava dovodi do blokiranja naloga.

At 19.04 I requested a higher withdrawal limit to withdraw the amount from my account. In my arguments I mentioned to them that I am trying to stop my addiction to gambling and that is why I want a higher withdrawal limit. Their action is to block me, telling me that they will contact me to settle the balance of my account. From then on I did not have any information about the company the many times I have returned.

I believe that any responses I have received are standardized and automated.

Στις 19.04 ζήτησα μεγαλύτερο όριο ανάληψης για να εκταμιεύσω το ποσό του λογαριασμού μου. Στα επιχειρήματα μου τους ανέφερα ότι προσπαθώ να σταματήσω την εξάρτηση μου από τον τζόγο και για αυτό θέλω μεγαλύτερο όριο ανάληψης. Η εκ μέρους τους ενέργεια είναι να με αποκλείσουν αναφέροντας μου ότι θα επικοινωνήσουν μαζί μου για να διευθετήσουν το υπόλοιπο του λογαριασμού μου. Από εκεί και πέρα δεν είχα κάποια ενημέρωση παρέα τις τόσες φορές που έχω επανέλθει.

θεωρώ ότι οι όποιες απαντήσεις έχω λάβει είναι τυποποιημένες και αυτοματοποιημένες.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Paok444, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Lizaro Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the timeline of the events? When did you mention your gambling issues to the casino and when did the casino proceed with the closure of your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila