Lolly Bet Casino

Rezime slučaja

Original

Prevod

Igračica iz Rumunije je zatražila isplatu pre nego što je podnela žalbu. Nažalost, njen dobitak još uvek nije primljen. Tim za žalbe je primetio da je problem duplikat postojeće žalbe i da je odbijen. Igračici je savetovano da sačeka vreme obrade isplate, što može trajati i do 14 dana, pre nego što se preduzmu dalje mere.

Automatski prevedeno:

Diskusija

Javno

sleekestetique68

Srebro

Rumunija

Javno

pre 8 meseci

Original

Prevod

Imao sam bonus, nemaju uslove za bonus dobitak, samo promet, koji sam i završio: 10€ bonus dobrodošlice

40,30 €

0,00

100,00

2025-07-29 13:06:12

Klađeno

Osvojio sam 500 evra, prvi put sam zatražio isplatu od 150 evra, zahtev za isplatu je odmah otkazan jer nalog mora biti verifikovan, iako na slikama možete videti odeljak za verifikaciju naloga, verifikacija naloga nije potrebna za isplate, depozite ili igru.

Kontaktirao sam ih i putem imejla i putem WhatsApp-a. U početku, kada sam ih kontaktirao preko WhatsApp-a, osoba je delovala veoma uplašeno i stalno me je pitala odakle mi taj broj telefona. Dakle, nije se sećao da ga je imao na veb stranici partnerskog programa, jer se uopšte nije javljao. Koristio sam WhatsApp za partnere da ih kontaktiram.

Rekao je da moram da verifikujem račun, tako da nije rekao ništa o bilo kakvim problemima ili ograničenjima bonusa, jedini problem sa otkazivanjem zahteva za povlačenje je bio taj što, kao što vidite na slici, poruka primljena u imejlu je rekla da račun mora biti verifikovan, pa dok sam otpremao dokumenta za verifikaciju, on je u osnovi ukrao ukupno 500 evra sa mog računa, nestali su ispred mene, pogledao sam istoriju transakcija i iznenađenje, iznos je ručno prebačen i prikazuje se u celosti, naravno ne na mom računu, već na njihovom bankovnom računu.

Kada sam pitao gde mi je novac otišao, blokirao me je na WhatsApp-u i nikada mi nije odgovorio na imejl. Igrao sam skoro ceo dan do kasno u noć da bih osvojio taj novac, nisam mnogo spavao, pa sam potrošio mnogo vremena i stresa, samo da bih shvatio da taj novac zapravo nikada neću ni dobiti.

Postaviću ovde sve dokaze, sa mojim bankovnim računom sa sajta, i izvodom iz banke koji dokazuje da nisam primio ni jedan evro, plus sve dokaze gde je jedini problem bio što nisam verifikovao svoj račun, tako da nema problema vezanog za bonus ili nedepozit, moja dokumenta su dugo bila tamo postavljena, nisu hteli da ih verifikuju, tako da je to bio samo nebitan razlog s obzirom na to da je navedeno da se identitet ne mora verifikovati.

Pokušavam da otpremim datoteke, ali ne radi, možete li mi poslati imejl da ih otpremim tamo?

I had a bonus, they have no conditions about the bonus winnings, only turnover, which I completed : 10€ Welcome Bonus

€40.30

0.00

100.00

2025-07-29 13:06:12

Wagered

I won 500 euros, I requested a withdrawal for the first time of 150 euros, the withdrawal request was instantly canceled because the account must be verified, although in the images you can see the account verification section, account verification is not necessary for withdrawals, deposits or to play.

I contacted them both by email and by WhatsApp. Initially, when I contacted them on WhatsApp, the person seemed very scared and kept asking where I got that phone number from. So, he didn't remember that he had it on the affiliate program website, because he wasn't answering at all. I used WhatsApp for affiliates to contact them.

He said I had to verify the account, so he didn't say anything about any problems or restrictions on the bonus, the only problem with canceling the withdrawal request was that as you can see in the image, the message received in the email said the account had to be verified, so while I was uploading the documents for verification, he basically stole the total of 500 euros from my account, they disappeared in front of me, I looked at the transaction history and surprise, the amount was transferred manually and it shows in full, of course not in my account, in their bank account.

When I asked where my money went, he blocked me on WhatsApp and never answered my email. I played almost all day until late at night to win that money, I didn't sleep much, so I wasted a lot of time and stress, only to realize that I would never actually receive that money.

I will upload all the evidence here, with my bank account from the site, and the bank statement that proves that I did not receive a single euro, plus all the evidence where the only problem was that I did not verify my account, so no problem related to the bonus or non-deposit, my documents were there uploaded for a long time, they did not want to verify them, so it was just a irrelevant reason considering the fact that it is specified that the identity does not have to be verified.

i try to upload files but not working, can please send me mail to upload there?.

Automatski prevedeno:

Javno

Dominika

Casino & Affiliate Communication Specialist

Javno

pre 8 meseci

Original

Prevod

Dragi igraču,

Hvala vam puno što ste podneli žalbu. Žao nam je zbog problema sa vašim povlačenjem i razumemo vašu zabrinutost. Međutim, imajte na umu da je sasvim uobičajeno da se povlačenja sredstava u potpunosti obrade za nekoliko dana ili čak nedelja. To znači da može proći neko vreme pre nego što se vaš novac pojavi na vašem računu. Ovo kašnjenje može biti uzrokovano nedovršenom KYC verifikacijom ili velikim brojem zahteva za povlačenje.

Zato savetujemo igračima da budu strpljivi, da u potpunosti sarađuju sa kazinom i da sačekaju najmanje 14 dana nakon zahteva za isplatu pre nego što podnesu žalbu.

Ako je vaš nalog uspešno verifikovan, vaša istorija igara proverena, vaše povlačenje odobreno od strane kazina, a još uvek niste primili svoj dobitak 14 dana od zahteva za povlačenje, mi ćemo intervenisati i učiniti sve što možemo da vam pomognemo.

Unapred vam hvala na strpljenju i razumevanju.

Srdačan pozdrav,

Centar za rešavanje žalbi

P.S. Naš početni odgovor je generisan na osnovu informacija koje ste naveli prilikom podnošenja žalbe. Ukoliko je došlo do bilo kakvog nesporazuma i problem je drugačiji ili više od samo kašnjenja u plaćanju, budite uvereni — pažljivo ćemo pregledati detalje i odgovoriti vam u najkraćem mogućem roku. Hvala vam na strpljenju.

Važno obaveštenje: Casino.Guru vas nikada neće tražiti da vršite plaćanja ili da vam odobri pristup vašim nalozima kako bi završio KYC u vaše ime. Ako neko tvrdi da je iz Casino.Guru-a i zatraži takve informacije, ne delite ništa sa njim.

Sva komunikacija sa naše strane će se odvijati putem ove zvanične teme za žalbe ili zvaničnih imejl adresa koje ste naveli u vašem slučaju. Molimo vas da uvek proverite domen bilo koje imejl poruke koju primite i potvrdite da ona zaista dolazi od nas. To možete potvrditi klikom na profil vašeg rešavača žalbi.

Ako primetite nešto sumnjivo, ne oklevajte da nas direktno kontaktirate.

Hvala vam na strpljenju i čuvajte se.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Izmenjeno od strane Casino Guru administratora

Automatski prevedeno:

Javno

Dominika

Casino & Affiliate Communication Specialist

Javno

pre 8 meseci

Original

Prevod

S obzirom na to da je ova žalba duplikat postojeće, ona će sada biti odbijena. Hvala vam na razumevanju.

Automatski prevedeno:

Lolly Bet Casino - Isplata igraču je odložena.

Drugo

Iznos: 500 €

Rezime slučaja