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Dear Casino Guru Team,

I am requesting your urgent assistance in a dispute with Lucky Dream Casino regarding the unjustified withholding of my winnings.

I played using three consecutive bonus offers (50%, 100%, and 200%). After losing the first two bonuses, I later achieved total winnings of $20,000 USD while playing under the 200% bonus.

The casino has paid me partial withdrawals over three weeks:

* Week 1: $4,000

* Week 2: $4,000

* Week 3: $2,000

  Total received: $10,000

However, the remaining $10,000 is still being withheld without a clear or consistent justification.

Furthermore, the casino requested that I cancel a pending withdrawal of $4,000 and split it into two separate withdrawals of $2,000 each in order to process it. I fully complied with this instruction in good faith.

After this, the casino approved and paid only one of the $2,000 withdrawals, while the remaining amounts ($2,000 + $4,000 + $4,000) were subsequently rejected and removed from my withdrawal list without any clear explanation.

The casino now claims that I violated bonus terms. However, this allegation is inconsistent and unsupported for the following reasons:

1. If a serious bonus violation had occurred, I should have been immediately notified, restricted, or suspended at the time of the alleged breach. Instead, I was allowed to continue playing and accumulating winnings without any intervention.

2. The casino partially processed and paid my winnings, which clearly indicates that my play was initially considered valid. The later reversal of this decision is contradictory and arbitrary.

3. The request to modify my withdrawal structure, followed by partial approval and subsequent cancellation of remaining approved amounts, demonstrates a lack of transparency and raises serious concerns about the fairness and integrity of the casino’s internal decision-making process.

This situation has caused me significant financial harm, as I relied on these funds for essential personal obligations.

I have attached all relevant evidence, including transaction history, withdrawal records, and communication with the casino.

Given the inconsistencies in the casino’s actions and the lack of clear justification, I respectfully request Casino Guru to investigate this case thoroughly and assist in recovering the remaining $10,000 USD, which I believe is being withheld unfairly and without proper grounds.

Thank you for your time and support.

Sincerely,

Abdullah

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Dear Alaseim,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with the withdrawal of your winnings from Lucky Dream Casino.

To better understand your situation and assist you effectively, I would kindly ask you to provide a few additional details:

• What specific reason did the casino give for withholding the remaining $10,000, particularly in relation to the alleged bonus violation?
• Could you please provide a link or a screenshot of the bonuses that were granted to you?
• Could you provide any relevant evidence regarding the case?

These details will help us review your case more thoroughly and work towards a resolution as quickly as possible.

Thank you in advance for your reply.

Best regards,

Petra