LuckyDreams Casino - Igračev zahtev za povlačenje je odbijen.

Luckydreams casino keeps denying my cash out. I sent them KYC documents and they still deny my withdrawal. And when i try to ask why they deny withdrawal they wont answer chat or email.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyDreams Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Is your player's account verified? Which documents were you asked to provide during the verification process?
• Could you please share with me your correspondence with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes i can access my account. But now they actually answered me and told me my account is verified.. But lets see, they should send winnings in few days.

Heyy i got my winnings 🙂 I dont know if u guys had anything to do with this but thank you for the help anyways!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear yesitsme,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas