LuckyDreams Casino - Povlačenje igrača je odloženo.

I transferred money from my Skrill account and wanted to withdraw my winnings back to my Skrill account. I received an email stating that the transaction failed! Always the same excuse! Interestingly, other online casinos manage to transfer money to my Skrill account! Luckydreams unfortunately doesn't!!! Very unprofessional! Ticket ID 1166824

Ich habe von meinem Skrill Konto Geld überwiesen, ich wollte mein Gewinn wieder auf meinem Skrill Konto auszahlen lassen. Habe eine E Mail bekommen das die Transaktion fehlgeschlagen ist! Immer die gleiche Ausrede! Interessanterweise die andere online Casinos schaffen es auf meinem Skrill überweisen! Luckydreams leider nicht!!! Sehr unseriös! Ticket-ID 1166824

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
• Have you used any other payment methods for depositing or withdrawing money at this casino?
• Have you contacted customer support to suggest any alternative ways to withdraw your winnings? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Everything OK!

I received the 1300 euros from Luckydreams!

Alles in Ordnung!

Ich habe die 1300 Euro von Luckydreams bekommen!

Dear Cortex,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru