Magius Casino - Povlačenja igrača su odložena na neodređeno vreme.

I am submitting this complaint due to Magius Casino withholding my funds and refusing to process withdrawals without valid justification.

Throughout 2025, I made multiple deposits at Magius Casino using my bank card (Revolut). I was an active and regular player, and it is important to note that I also had multiple successful withdrawals during this period, which indicates that my account was previously considered valid and verified.

After winning a jackpot, my first withdrawal following the win was processed successfully. Only after this initial successful payout did the casino suddenly stop processing further withdrawals.

Since then, all subsequent withdrawal requests have been placed on hold indefinitely. The casino repeatedly states that my account is under "additional verification" or "ongoing investigation," but they do not specify what exactly is being investigated, which documents (if any) are missing, or provide any clear timeline for resolution.

I have not been informed of any specific breach of terms, and no concrete reasons have been given for the withdrawal suspension. Despite multiple attempts to resolve the issue via email, I only receive generic, copy-paste responses without meaningful explanations.

Additionally, the casino does not clearly disclose its operating company, valid gambling license, regulatory authority, or any Alternative Dispute Resolution (ADR) body. This makes it impossible for me as a player to escalate the matter through official regulatory channels.

I respectfully request Casino Guru’s assistance in:

- Clarifying the legal operator behind Magius Casino

- Verifying whether the casino holds a valid and enforceable gambling license

- Facilitating communication to ensure my withdrawals are processed without further unjustified delay

I am willing to provide screenshots, transaction records, and email correspondence upon request.

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear SteveGreen, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

As for the licensor issues, regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Thank you for your patience and cooperation

Best regards,

Attila G.

Dear SteveGreen,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jean (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello SteveGreen,

My name is Jean and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Magius Casino,

Could you provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Jean

Dear all,

We are currently checking with the relevant department what is needed, and we will contact you as soon as possible.

Magius

Dear Magius Casino,

Thank you for the update. We appreciate your confirmation that the matter is being reviewed by the relevant department.

We look forward to your follow-up.

Dear all,

We would like to provide some clarity regarding the account verification process. Please be informed that the player's account is currently pending verification in accordance with our General Terms and Conditions:

5.1 - You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

5.2 - We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

5.3 - You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time. We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

We are currently waiting for the player to provide proof of ownership for the crypto wallet used (a screenshot where the holder's name is clearly visible).

Please be assured that we will endeavor to assist the player and finalize this process as soon as the requested documentation is provided. Thank you for your patience and cooperation.

Best regards,

Magius Casino

Dear SteveGreen,

Thank you for your prompt response and for providing the requested documentation so quickly.

Dear Magius Casino,

The player has now provided comprehensive proof of ownership for the crypto wallet, including a blockchain-verified signature and detailed supporting documentation. This appears to satisfy the outstanding requirement noted in your previous communication.

We kindly request that you review this submission and confirm whether verification can now be finalized.

Given that the withdrawal of the player’s jackpot winnings has already taken a considerable amount of time, we would appreciate an update on the expected next steps and timeline for completion.

Thank you for your cooperation.

Dear everyone,

We are pleased to provide an update regarding the account of the player.

We can confirm that the player's account is now fully verified. All necessary security checks have been completed, and the account is in good standing. The player is now able to request withdrawals as usual.

We appreciate the player's cooperation throughout the verification process and thank the community for their patience.

Best regards,

Magius casino Team

Dear SteveGreen,

I’m glad to hear that your withdrawal function has been restored and that your first request has been submitted successfully.

To help us maintain clear oversight of the case, could you please confirm the following:

• total amount of your jackpot winnings
• how much of that balance remains available in your account after previous successful withdrawals

This will allow us to monitor the progress accurately.

Dear Magius Casino Team,

Thank you for confirming that the player’s account has now been fully verified.

Since the winnings originate from a jackpot, I would like to kindly ask for confirmation that the player is permitted to withdraw the full amount of his jackpot winnings, in accordance with your terms and without unnecessary limitations.

We appreciate your cooperation and look forward to your clarification.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jean,

Thank you for your continued assistance.

For clarity, I confirm that I understand and accept Magius Casino’s withdrawal policy as set out in its Terms and Conditions (https://magius-8437.com/en/rules), in particular:

Clause 6.11 (withdrawals are processed according to monthly limits, taking VIP status into consideration),

Clause 6.12 (VIP status is determined based on recent account activity and may change accordingly),

Clause 6.13 (a maximum of three pending withdrawals may be held at the same time).

Accordingly, I am not requesting a lump-sum payout and I am happy to proceed strictly within the standard limits applicable to my current VIP level.

Since the casino confirmed that my account is now fully verified and withdrawals have been re-enabled, I have already initiated withdrawals within the limit, and the first two withdrawals of 200,000 HUF have been successfully received.

At this stage, I kindly ask Magius Casino to confirm that withdrawals will continue to be processed normally going forward (within the applicable limits), without unexpected interruptions or additional verification requests.

Kind regards,

SteveGreen

Dear all,

We would like to thank you for your patience regarding the recent updates.

In particular, we want to let the player know that we greatly appreciate his patience and cooperation throughout this process. Please be assured that we are doing everything in our power to resolve the matter, and we will endeavor to make the payments as soon as we possibly can.

Thank you for your continued support.

Best regards,

Magius casino Team

Dear Magius Casino Team,

The player has informed us that withdrawals are currently being processed approximately once per week.

Given that the withdrawal process has already taken a considerable amount of time, we would kindly request that the player’s withdrawals be prioritized and processed more promptly, so that they follow your stated daily withdrawal limit of 200,000 HUF as outlined in your terms and conditions.

Dear Magius Casino,

Player's withdrawal on February 20 was still marked as under review 3 days ago. The processing time is more than 3 business days as what is mentioned under your Terms and Conditions.

If the process won't improve, the limits will be set accordingly, which might influence the safety index in your casino in a negative way.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jean,

As requested, I would like to provide the weekly update regarding the withdrawal process.

The withdrawal requests initiated on 20 February and 5 March were successfully credited on 12 March.

Following this, I initiated two new withdrawal requests on 13 March and 14 March.

I will continue to provide weekly updates as the process progresses.

Kind regards,

SteveGreen

Dear SteveGreen,

We are pleased to inform you that your recent pending withdrawal has been successfully processed, and the funds were dispatched from our end on March 18, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We will make every effort to assist you with your pending withdrawals and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,   

Magius Casino team.

Dear Jean,

Dear Magius Casino Team,

Thank you for the update.

I can confirm that the most recent withdrawal request has been successfully processed and received.

I would like to sincerely thank the Magius Casino team for the completed payments and their cooperation so far.

As requested, I will continue to provide weekly updates regarding the withdrawal process. At the moment, there are three withdrawals pending.

Kind regards,

SteveGreen

Dear all,

Thank you for the continued updates. We kindly ask the casino to maintain consistent processing of the remaining withdrawals in accordance with its stated timelines and withdrawal limits, to ensure the smooth and timely completion of the payout process.

Dear Jean and the Magius Casino Team,

As promised, I would like to provide my latest weekly update regarding the withdrawal process.

I am happy to report that three of my pending withdrawal requests were successfully credited to my account on March 19. Following this, I initiated three new withdrawal requests over the weekend.

I would like to express my gratitude to Magius Casino for prioritizing my payouts and continuing to process them. I truly appreciate the ongoing cooperation and the improvement in the process.

I will keep you updated as we move forward.

Kind regards,

SteveGreen

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

We are pleased to hear that the player is satisfied with our payment processing. We will endeavor to continue providing the best service possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,   

Magius Casino team.

Dear Magius Casino Team and Jean,

Thank you for your kind message and your continued cooperation.

I would like to provide my latest update: I have successfully received the 3 most recent withdrawals. Following this positive progress, I will be initiating 3 new withdrawal requests later this week.

Thank you again for keeping the process moving smoothly. I will continue to keep this thread updated.

Kind regards,

SteveGreen

Dear SteveGreen and Magius Casino Team,

Thank you both for your continued cooperation and regular updates throughout this process. We’re very glad to see that withdrawals are now being processed in a timely and consistent manner. Your patience, transparency, and willingness to communicate have been essential in reaching this improved stage.

Please continue to keep us informed as the remaining withdrawals progress. We appreciate the constructive collaboration from both sides.

Dear Magius Casino Team and Jean,

Thank you for your kind message and your continued cooperation.

I would like to provide my latest update: I have successfully received the 5 most recent withdrawals. Following this positive progress, I will be initiating 3 new withdrawal requests later this week.

Thank you again for keeping the process moving smoothly. I will continue to keep this thread updated.

Kind regards,

SteveGreen

Dear SteveGreen,

We are happy to hear of the progress. Please keep us updated.

Dear SteveGreen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Magius Casino Team and Jean,

Thank you for your ongoing support and assistance. I am writing to share the latest update regarding my payouts.

Since my last report, I am pleased to confirm that 3 withdrawals have successfully arrived in my account. Currently, I have 2 withdrawals pending, and I intend to initiate another one later this week.

I appreciate your continued cooperation in ensuring this process goes smoothly. I will keep providing updates in this thread as the situation progresses.

Best regards,

SteveGreen

Dear SteveGreen,

Given that your withdrawals have been consistently processed around three times per week and no new issues have been reported, the situation is now stable.

We’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues. 

Thank you in advance for your time.

Best regards, 

Jean

Casino.Guru