Magius Casino - Povlačenje igrača je odloženo i račun je u toku pregleda.

I would like to file a complaint against Magius.com.

I deposited a small amount (€150) and initially received a few withdrawals of €500 each for a total of €1500, which made me believe the platform was reliable.

However, when I tried to withdraw a larger amount, my withdrawals were blocked. I currently have €1,500 pending.

The platform required KYC verification. I provided all the required documents, including proof of residence and an original PDF bank statement.

Despite this, the platform continues to delay the process indefinitely, claiming that my account is "under review" without providing any clear timeline or explanation.

I believe this is an unfair practice aimed at delaying or avoiding payments.

I am requesting assistance to resolve this issue and receive my pending withdrawals.

Vorrei presentare un reclamo contro Magius.com.

Ho depositato una piccola somma (150 €) e inizialmente ho ricevuto alcuni prelievi da 500 € ciascuno per un totale di 1500€, il che mi ha fatto ritenere la piattaforma affidabile.

Tuttavia, quando ho cercato di prelevare una somma più consistente, i miei prelievi sono stati bloccati. Al momento ho 1500 € in sospeso.

La piattaforma ha richiesto la verifica KYC. Ho fornito tutti i documenti richiesti, compresa la prova di residenza e un estratto conto bancario in formato PDF originale.

Nonostante ciò, la piattaforma continua a ritardare il processo a tempo indeterminato, sostenendo che il mio conto è "in fase di revisione" senza fornire alcuna tempistica chiara o spiegazione.

Ritengo che si tratti di una pratica sleale volta a ritardare o evitare i pagamenti.

Chiedo assistenza per risolvere la questione e ricevere i miei prelievi in sospeso

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings (e.g., slots, live casino games, or sports betting)?
• Have you passed the full KYC verification, or has the casino not yet informed you about the outcome of your verification process?
• When was the last time you uploaded an identity document to the casino for verification?
• Have you been asked to re-upload any documents because they could not be approved during KYC?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika