Megapari Casino CA - Povlačenje igrača je odloženo i nedostaju sredstva na računu.

I don’t even know where to start as the last couple of days has been a headache. I initially deposited $500 via e-transfer which I turned into $2,390 the next couple of days. I notice that there was no e-transfer withdraw method so I contacted them and they said to wait 6 to 12 hours. I waited and checked again the next day, still no option for e-transfer. I messaged the customer service once again and they let me know its not available as its down due to system issues and to check again later. However, they mentioned if I deposited via another means thats I can then withdraw it that way. So I deposited 100 with my visa and played one hand of baccarat. I turned that into $200 and decided to withdraw. To my surprise it let me withdraw and said it was approved. I logged in a hour later to a message that stated it was rejected due to operator pushing it back. Not only did they cancel the withdraw, they didn't put the $100 back into my account balance. When I asked why they didn't approve it they asked for my bank statement and user id, which I provided. Then they stated it was rejected due to Tech Issues. When I asked them what tech issues they requested I redeposit with another means and try to withdraw that way. When I responded back with I already had done that and asked about the $100 they took away they stopped responding. My account is already verifies, i provided all the required documents but they still refuse to let me withdraw.

Dear PSingh,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

To better understand your case, could you please let me know if your documents were successfully approved during the KYC verification process, or if they have just been submitted and are still pending review by the relevant department?

Additionally, when was the last time you communicated with the casino about the missing $100 from your account? Any details you can provide will be really helpful for our investigation.

It would also be very useful if you could send me a screenshot of the payment methods available for withdrawals in your account. This will give us a clearer picture of your options.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi there,

Yes the KYC has been approved, when I asked why withdrawal doesnt work via the visa method they indicated that they are forwarding it over to their payment team and will let me know within 24 hours. I have attached a screenshot of the withdrawal options.

I also asked about the $100, that matter has been settled now.

Their payment team tried to tell me that my visa card doesn’t accept transfers. I redeposited $100 with my mastercard, placed it on baccarat and tried to withdraw $100. Not even 5 minutes after they rejected my withdrawal.

After letting them know that I had changed my withdrawal method and cannot keep selecting different options they claim my bank is not letting it go through. I have contacted my bank and they have let me know that there is no issue on their end.

They are being very unreasonable and are asking for a phone call proof with my bank stating that there is no hold on their end. No bank provides this type of proof.

Thank you very much, PSingh, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear PSingh, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Megapari Casino CA outside this complaint thread and let you know any new information once I receive it.

Dear PSingh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.