Megapari Casino - Depozit igrača je odložen, a pristup podršci je blokiran.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear vamsi5102,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear Veronika,

Thank you for your response.

I understand that CasinoGuru may wait before directly intervening with the operator. However, I would like to clarify that my complaint is specifically about a deposit that was successfully debited from my MobiKwik wallet but was never credited to my Megapari account.

Transaction details:

Date: 21 June 2026

Amount: 10,000 INR

Payment Method: MobiKwik Wallet

Transaction/Order ID / UTR: 654bc29d21e13

I have already contacted Megapari support multiple times and provided the requested proof of payment, including screenshots showing the successful debit and transaction ID. However, the amount has still not been credited to my Megapari account, and I have not received a proper resolution or refund.

I kindly request CasinoGuru to keep this complaint open and help monitor the case until Megapari either credits the 10,000 INR deposit to my account or refunds the amount to my original payment method.

Please let me know if any additional screenshots or documents are required from my side.

Best regards,

Vamsi

Hello vamsi5102,

Thank you for providing the details regarding your deposit.

In order for us to review your case thoroughly and locate your account, we kindly ask you to provide your Player ID. This will allow our team to assist you more efficiently and ensure a proper resolution.

We look forward to your response.

Kind regards,

Megapari Team

Dear vamsi5102



Please provide a video recorded using a second device showing the following:

1. The video must be from the official App Store or Google Play application.
2. Show how you access your banking app directly from the official store app.
3. The video should clearly display your bank account details and the transactions for the specified date and amount according to the receipt/check.

This will allow our team to verify the deposit properly and proceed with your case.

Dear vamsi5102,

We are pleased to confirm that your initial deposit of 10,000 INR has been successfully credited to your Megapari account.

We would like to clarify that Megapari staff never requests players to make additional deposits in order to access previously credited funds. Any instructions or requests received outside official support channels are not authorized by the company.

Please also note that Megapari cannot be held responsible for interactions with third parties, including communications, instructions, or transactions made to unofficial accounts or external payment details. Transfers made outside the official Megapari platform are beyond the company’s control, and the company does not assume liability for any resulting outcomes.

We appreciate your understanding and encourage all players to always use official support channels for guidance and account-related communications.

Dear vamsi5102 and Megapari Team,

Thank you for your messages and for providing all the updates throughout the investigation of this complaint.

I'm glad to hear that the missing deposit has been credited to the account and the issue has been resolved.

Regarding the second issue you described (the WhatsApp contact and the additional payment made outside the casino platform), regrettably, we do not handle matters related to cybercrimes. If your funds or personal information have been misused or if you have been contacted by third parties impersonating casino staff, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our role is limited to disputes directly between players and casinos, and in this case, the responsibility for the fraudulent activity lies with the individuals who committed it, not with the casino.

We also strongly advise you to always communicate with casinos exclusively through their official support channels. Never share sensitive information with third parties, and never send money to any accounts, wallets, or individuals that are not officially verified by the operator. If anyone contacts you outside official channels claiming to represent a casino, please treat such communication as suspicious and report it immediately to the casino’s official support team.

We appreciate your understanding.

Best regards,

Veronika