MelBet Casino - Depozit igrača je oduzet.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you please attach a screenshot showing the status of the transaction from your casino account?

Thank you for your patience and cooperation.

Thank you for your response. Could you please forward the communication between you and your payment provider as well?

I cannot directly talk with the payment provider.

just clicking the method and the bank details appear. I send the given bank details and thats all

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Geek,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite MelBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

After making me wait a month, this is how they closed the query.

I sent them all the necessary documents they wanted, bank transaction and bank statement, it's clear that this money transferred successfully from my side. Please ask melbet to provide you that they didn't receive it.

Dear Martina,

The player's case is currently under review by the relevant department. We are awaiting their feedback, and as soon as we receive an update from the responsible team, we will inform you as quickly as possible.