MelBet Casino - Depozit igrača je oduzet.

Subject: Melbet Confiscated My 5000 TL Deposit - Systematic Deposit Scams and Ignored Support Tickets

Complaint Body:

I am writing to file an official complaint against Melbet regarding a 5,000 TL deposit that was never credited to my casino account, which is a recurring and systematic issue with this operator.

On June 15, 2026, at 11:10 AM, I made a bank transfer of 5,000 TL through Alternatif Bank to the recipient name provided by the website (Taner Şahin). Despite sending the exact amount to the designated account, the funds never reflected in my Melbet balance.

When I contacted my bank to track the transaction, they informed me that the recipient's account has been frozen/blocked, meaning a standard reversal or return of the funds is impossible from the bank's side. The money is legally out of my hands and effectively sitting in an account assigned by Melbet.

This is not an isolated technical glitch; it is a recurring pattern. Melbet consistently forces its players to pay the price for their own merchant and payment gateway failures. I have suffered significant financial losses multiple times in the past due to this exact same issue. They utilize unreliable payment methods and then hold the customer accountable for the financial fallout.

To make matters worse, their customer support is completely robotic and deceptive. They created a manual query for my issue (Query No: 18169630), but the support agents only respond with automated, copy-pasted messages. Their standard operating procedure is to tell the player that "queries are usually resolved within 24 hours," only to intentionally drag the process out for months until the player gives up, effectively stealing the deposit.

Melbet has proven to be an untrustworthy and highly unreliable platform that actively compromises its users' funds. I demand that Melbet immediately manually credit the 5,000 TL to my account or find an alternative way to compensate my loss. I strongly urge CasinoGuru to review and lower Melbet's reputation rating to warn other players about these ongoing deposit traps.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila