MelBet Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom naloga.

I hope this message finds you well.

I am writing to express my concern regarding my account verification process. I have provided all the required security documents, including my bank statement and a picture with the cardholder's name, confirming that I used my son's Mastercard for deposits. I have also sent the picture of the card with hidden CVV and partial card numbers, as requested.

It has been 16 days since I submitted all the necessary documents, but I have yet to receive a resolution. Five days ago, I was informed that additional time was needed to process my request. However, even after this period, the issue remains unresolved.

I would like to clarify that the majority of my earnings are from sports betting, such as cricket and football, not from casino games. I have provided all the authentic documents to verify this.

I kindly request you to look into my issue and process my withdrawal as soon as possible. My account ID is 633006187.

Your prompt assistance would be highly appreciated.

Dear Bajesele340,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MelBet Casino.

From the casino's terms and conditions:

6. Deposits and withdrawals

10.IMPORTANT! The security service does not recommend making deposits using someone else’s electronic wallet. MelBet has the right to return funds to the account of the owner of the wallet without prior notice.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

 Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

I am writing to clarify the situation regarding the use of the MasterCard, which is in the name of my son. Although the card is registered under my son's name, it is linked to our family joint account, which we use for business purposes.

As requested by your security team, I have provided the following documents:

A family relationship certificate to confirm my relationship with the cardholder.

A bank statement for verification with seal, signature, and stamp. There was no issue, and the account balance was $25,000 (31 lakh BDT).

I used this card before and also withdrew money from Melbet Casino without any problem at that time. All documents are authentic and pure, and no single issue can be found in my documents.

A picture of the card with some information hidden for security purposes.

A written statement from my son confirming that he will not claim the money and that this transaction is solely for the gaming account.

I have fully cooperated with the requirements and submitted all the necessary documents. I hope this resolves the issue. Please let me know if you need any further information.

I have also included all our conversation messages. Please kindly review them. There is no problem, and I have met all the requirements.

Requested Documents:

Provide us with a photo of the bank card 539949******9673 (both sides), the bank card number can be hidden except for the first 6 and last 4 digits, and the CVC code on the back can also be hidden.

Me: Given

Provide us with photos of the passport or ID card (both sides) of the owner of this payment method.

Me: Given

The owner of the payment method 5399499673 should make a selfie holding the document near the face. Also, the owner should hold an A4 piece of paper with the following text:

"I confirm transactions from payment method 5399499673 to the gaming account 633006187 and I have no financial claims," written on it.

All data should be fully and clearly visible in the same photo. The sheet of paper must be signed by the payment method owner and include the current date.

Me: Given with my son's picture holding his identity and bank card in hand with the note.

Response from your team:

"Dear user, it took additional time to process your request. We are sorry for the inconvenience. Information about the results of the check will be sent to you via this email address. All requests are processed in turn. Please wait, you will get a notification. The information is being checked by the specialist at the moment, wait for the answer, please."

Now, when I ask for an update, I receive the same reply every time. Already 80 emails have been exchanged between us, but I haven't received a solution even after 16 days. This issue could have been resolved within two days. There is no possibility of saying that the payment was made by a third person. there is no possible it to say this is a third person account when this is our family business account and I have provided all the information in my hand

There is an easy way to understand this. In my son's passport, my name is mentioned. Additionally, in the bank statement and solvency certificate, my name is also included. Furthermore, I have provided the family relationship certificate to verify this.

They asked me to explain the relationship between Md Abu Raihan and the cardholder. I have already explained the situation and submitted all the necessary documents to prove that this is our joint family account, which we use for different purposes. Although my son is the main owner of the account, I have the right to use it, and all family members linked to this account can use it for different purposes.and the final statement is that I use this card before and then I withdraw money from there there was no problem I feel that they have no problem with me just the taking time to solve this problem but you know that this moment is time consuming and this a harassment for a user I know that they have the smooth transaction system for for deposit withdraw that's why I use this account and this right I didn't look for any other alternative option because I feel that this is a easy option to deposit and withdraw and easy to use I feel comfortable I would appreciate their help if they solve my problem as soon as possible

Boss I have asked many times for a clear timeline or an estimate of how long it will take to resolve my issue. However, I haven't received any information regarding the timeline. They keep saying that I will receive a notification but do not provide a clear timeframe or the estimated number of days required to solve my problem.

today response from them

Hello response plz they said they waiting for third party Payment provider confirmation I dont khow which is the third party I deposited with MasterCard from bank I asked complained management team but did not get any answer From them yet

after asking about the payment method complaint management team reply this message I don't know what is mean that

I messaged them

I don't want to bother you, but could you please tell me which platform you have contacted regarding the payment? Since this account belongs to my family, if I contact them, you might receive a quicker response. It would be helpful for me.

Have you contacted Pubali Bank, MasterCard, or any other platform? Please let me know so that I can request them for an immediate response.

I sincerely appreciate your support from the bottom of my heart. If I inform them, they must take it seriously. If that doesn't work, I will physically visit them and request a response.

Also, please upgrade my account to the VIP system so that I don't face any issues while depositing or withdrawing money, even if the amount is large.

today management team replied

Hello Abu,

Thank you for your email.

We have escalated your case; it is currently awaiting a reply from a payment system (the one that you used to withdraw funds).

Once there's an update, our team will reach out to you. There's no need to request updates daily.

Best regards,

Melbet team.

Dear Bajesele340,

thanks for your replies and explanation.

Could you please explain whether you are listed as a beneficiary of the bank account on the contract with your bank?

I was added as a nominee for my son's account, which we use for our business purposes. The reason for opening this account was that my son would handle the major transactions of our business. As a woman, it is quite difficult for me to visit the bank frequently.

To verify the source of funds, I provided my trade license, tax certificate, and tax acknowledgment to the bank. Although this account is in my son's name, I am the sponsor. The management of transactions, taxes, and trade operations belongs to me.

Secondly, when Melbet requested details about the account owner and a declaration, I provided the required statement: "I confirm transactions from payment method 539949**9673 to the gaming account 633006187 and I have no financial claims." This declaration has already been submitted by my son.

Dear customer, the owner of the payment method 539949**9673 is required to take a selfie holding their identification document near their face. Additionally, they must hold an A4-sized piece of paper with the required text while following Melbet's guidel

ines."

I request you to invite the casino representative to resolve the issue as soon as possible, boss. It's been a long time, brother, and we are still waiting for your reply.

I have already sent you the entire conversation via email and explained all the details. Additionally, I have fulfilled all the requested document requirements by Melbet and submitted them about a month ago.

I appreciate the help you provide us. I request you and the casino representative to resolve my issue as soon as possible because the most exciting season, IPL, has already started, and I don’t want to miss it.

I understand how you work for us without charging any fees. I also know that we need to wait seven days to get a response from Casino Guru. I understand the process and that you need time to review each issue carefully. That is why I already sent you all the necessary documents, conversation screenshots, and everything else before making this request.

I kindly request you to invite the casino representative as soon as you see my message.

Best regards to you

Thank you from the bottom of my heart for helping me

Ohh no My account blocked already but why I provided all requested docoment , I am hoping for sulotion from you, 

Thats really painful news for me , normally I saw that no one got block just withdrawal stopped then it solved by security team after giving all docoment. Boss thats really painful.

Is there anything I need to do to solve this Problem 

I want say melbet team

I have already waited for about a month after submitted all the requested documents. If the payment system does not reply for a year, am I expected to wait that long? How is that possible?

As your customer, I believe my issue should be taken seriously. I feel extremely frustrated and depressed because no solution has been provided yet. I have seen cases where others received resolutions within a day. As a regular user of your site, waiting for over a month is unacceptable. This issue can be resolved within hours, or at most, in 2-3 days—so why is it taking so long?

(We have escalated your case, currently it is awaiting a reply from a payment system. If a response from a third-party payment system is required, we have no control over their processes and response times and, therefore, cannot guarantee specific timeframes for review.

Once there is any update, our colleagues will contact you back.

Best regards,

Melbet team.)

Melbet's support team has a responsibility, and they cannot just place the entire delay on the payment system. Since the payment system operates under your network, there is no reason for them not to respond when you reach out. They are expected to provide a response as part of their duty.

I have always enjoyed using your platform because I feel comfortable here, but due to this issue, I am missing my favorite IPL season. I expect a fair resolution from you. Please escalate this matter again and send a reminder to speed up the process.

Looking forward to your prompt response.

Best regards,

Melbet scammed with me

Last update Hello,

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of Melbet Company:

Should the bettor commit fraud in respect to the bookmaker, the company reserves the right to stop such actions by:

bet cancellation made in such a way;

filing a claim to a law-enforcement agency.

This decision was made after close investigation of the situation by our Security Service.

Based on the results of the investigation, we have reasons to believe that all bets on sporting events from this gaming account were made in violation of these rules.

We ask you not to create accounts in our company.

Due to the fact that your actions are the most rough violation of rules of our company, the decision about stopping the collaboration with your is final and it can not be reviewed.

All requests from you on the topic of blocking will be ignored.

You can withdraw the deposited sum only.

Said THIS

But they take all the balance which even all of my deposited balance

I deposited around 300000 lacs tk + in some days

They pay me only 24000 tk by saying this

And they also blocked me..

They dont have any creditable prove that how I make violation if I did then atleast they should pay me the amout of money what I depisited its Really unethical , illogically they took my all depisited money

They want if they can take my winnings but not my deposited amount , I deposited Around 300 k + but I did not withdraw half of the deposit . now they just let me. Withdraw 24 k how is it possible?? Although I disagree with therir disition about violation but If they Think thats right I violated Their rules, they can take my deposit they should pay me my deposit even my last single deposit was 38 k . sum of deposit 350k+ the amout was remained in my account whle complained that 615 k .... Totally they scammed with me

They want if they can take my winnings but not my deposited amount , I deposited Around 300 k + but I did not withdraw half of the deposit . now they just let me. Withdraw 24 k how is it possible?? Although I disagree with therir disition about violation but If they Think thats right I violated Their rules, they cant take my deposit they should pay me my deposit even my last single deposit was 38 k . sum of deposit 350k+ the amout was remained in my account whle complained that 615 k .... Totally they scammed with me

Tomas you should carefully give them black point they dont deserve 7+ ratings in your site, its totally scamming with me, now they took the access of my account also even all.the winning was not from sports they totally did unjustified with me, at least they should give my deposit money back.

I would like to share a message regarding Melbet. I have a complaint with Casino Guro about a dispute involving Melbet and an amount of 615,502 BDT.

They scammed me, claiming that I violated the rules of sports betting. However, all my winnings were not from sports betting. If they don’t want to give me my winnings, they should at least return my deposit. They did not pay me back my deposit, and they have not provided any evidence of a violation. They unfairly took all my own money—forget about their winnings—they should at least return my deposit.

Even if they had concerns about my payment because I used my son’s account for the deposit, they should have returned the money to the account from which it was deposited. Now, when I contacted the bank through my son, I found out that I cannot apply for a refund from my bank because they already took a written note from my son, with his signature, stating that he would not claim the deposited money.

They have now also taken access to my account. In total, they took around $3,000 of my own money (not including winnings). With winnings, the total amount is over $5,000. All.email forward to your mail tomas.k@casino.guru

I swear I Will spend 1000$ more for their promotion with every youtubers about the award,

Best scammer award 2025 goest to melbet

they took 3000$ from me my Own money

That scammed will cost for them 300000$

I khow that this disition taken by locan.Provider if internationaly happened I Don't think main operator will eat their reputation like this

Dear Bajesele340,

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this domain of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We couldn't evaluate the issue properly. We would like to help, but it is impossible for us at this time.

Also, based on our fair gambling codex:

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into issues with any online casino.