MostBet Casino - Depozit igrača je odložen.

On July 1, 2026, at 22:24, I made a deposit of 1000 PLN via the BLIK payment method directly requested through the Mostbet cashier. The system provided details for recipient Ksenia Karpińska (+48 663 735 891).

The payment was successfully completed from my bank (Confirmation / Receipt No. 1118670644). However, the funds were never credited to my casino account.

For 25 days, the support team has been delaying the resolution, using canned responses like "the issue is under review by management." In the chat, support admitted that their P2P gateway assigned the same details repeatedly. Furthermore, today support refused to provide a ticket ID or direct contacts for the financial/security department, proving that no official investigation is being conducted internally.

I have attached the official bank PDF receipt and screenshots of the chat where support admits the system flaw and refuses to resolve the issue. I request Casino Guru’s assistance in getting my 1000 PLN credited or refunded

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Hello 258796564,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Could you kindly share your bank statement, highlighting the deposit? The statement should cover the period from the day of the deposit until now, providing evidence that the funds left your account without being refunded. You can send it to me via email at attila.g@casino.guru. Thank you.

Hello Attila,

Thank you for your reply.

I have sent the full bank statement covering the period from July 1, 2026, to August 10, 2026, directly to your email address (attila.g@casino.guru).

The statement clearly shows the 1000 PLN transaction on July 1 and confirms that no refund or credit from this transaction has been received to my account during this entire period.

Best regards!

Thank you for your response. I have received your email, but unfortunately, there were no attachments, and I have not yet received the bank statement.

Could you please confirm whether you sent it from the same email address?

Thank you in advance for your reply.

I sent one more time, pls check the mail, thx!

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila