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Hello casino guru

I have complaint about most bet casino. It's been almost 10 days I havnt recieve my withdrawal.. I am been keeping on emailing them but they dont reply back my withdrawal shows processing . I made withdrawal through intrac etransfers . Chat is also not supported

I need help to get my winnings

Thanks

I will wait for your response

Please look into this matter and help me getting my winnings

My id with most bet is -

25366****

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello casino guru . Wat they did after 10 days wen I complaint they cancel my withdrawals and put back on my account . So I try to make withdrawal from crypto . They only let me withdraw 85$ and rest they decline .. they did that purposely because they know wen player have balance in there account they will play and loose it that's wat happen but this is not good casino reputation ..

I try to go on chant and ask them y they declining my withdrawals.. after approving 85$ one they left the chat and no reply

But yes I lost the money after that .. because I don't know if intrac etrasfer was working or not so that's y I dint choose that option again so I choose crypto to withdrawal. But they dont let me withdrawal.. I have screen shot we're they keep declining my withdrawal after approving 85$ only ..

But yes thanks for asking

But I think ppl should stay away from these casinos who has all the excuses to not to pay to players and don't bother answer the emails and chat..

Thanks again casino guru 🙏 I appreciate ur help atlest they put back money in the account after complaing to u guys and only pay me 85$ just from my 1875$

And rest they keep declining all my withdrawals again and again

So I finally got frustrated and play and loose

But I will stay away from these kind of casinos in future

Dear player, we understand how frustrating this situation must be. However, please note that the player is fully responsible for the funds in their casino account until the withdrawal is successfully completed.

Since the remaining balance was played and lost before the withdrawal could be finalized, there is unfortunately nothing more we can do to assist in this case.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.