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Hello everyone, mostbet froze my account, all documents were sent, skype interview passed, but they still did not open my account, almost a month has passed, I am waiting for help, please help me, my player id: ********

Dear jexstrii3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you play casino games or bet on sports?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello, I played in the slot area, I sent all the documents and they accepted me, and they also accepted the skype interview. The skype interview was also made, but they still did not open my account, we made my winnings with the main money in the slot area.

Why is no one helping? Can you please help?

Dear jexstrii3, has the casino specified any reason for the account closure?

I have not received any communication with the casino from you. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear jexstrii3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, the casino activated my account, but when I request a withdrawal, it is declined. We are back to the same place again. Is there anyone who can help?

Γεια σας, το καζίνο ενεργοποίησε τον λογαριασμό μου, αλλά όταν ζητάω ανάληψη, απορρίπτεται. Επιστρέψαμε πάλι στο ίδιο σημείο. Υπάρχει κάποιος που μπορεί να βοηθήσει;

Dear jexstrii3, has the casino provided any reason for declining your withdrawal requests?

No, first they sent me an email that my account was activated and that I can request a withdrawal. I request a withdrawal, but it is rejected without giving any reason. Please help me.

Όχι, πρώτα μου έστειλαν email ότι ο λογαριασμός μου ενεργοποιήθηκε και ότι μπορώ να ζητήσω ανάληψη. Κάνω αίτηση για ανάληψη, αλλά απορρίπτεται χωρίς να δίνουν κανένα λόγο. Βοηθήστε με, παρακαλώ.

Dear jexstrii3, have you reached out to the casino to inquire about the reason for the withdrawal rejection?

I am currently not receiving any response to my emails. I think the casino is playing a trick on me – first they say I can withdraw, but when I submit a request, they reject it.

Αυτή τη στιγμή δεν λαμβάνω καμία απάντηση στα email μου. Νομίζω ότι το καζίνο με κοροϊδεύει – πρώτα λένε ότι μπορώ να κάνω ανάληψη, αλλά όταν υποβάλλω αίτημα, το απορρίπτουν.

Dear jexstrii3, I have not received any communication with the casino from you. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear jexstrii3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.