Motherland Casino - Igrač ima blokiran račun i odložena povlačenja novca.

Beware of this casino and their general group of partner casinos! They do not withdraw, they deliberately delay withdrawals and all the time write that the withdrawal is being processed although the cancellation button is still active, I don’t know who will believe this, but certainly not experienced players! Withdrawals on the site are declared as instant, this is not true, it’s just a template! I want everyone to know that this casino belongs to the well-known rap singer Iggy Azalea, that is, she has something to do with this casino and her reputation is by no means bad, and it directly concerns her! These are just my guesses, but judging by the reviews, all the casinos in this group are just as problematic and it seems to me that all this belongs to her. I passed verification twice, the first time I waited 6 hours for a withdrawal, they couldn’t withdraw $40 in cryptocurrency, I'm shocked! The second time after my complaints in the chat, for a moment I saw that the TiTi operator approved the withdrawal after our chat, I was happy, I refresh the page and I am thrown out of the account with a note, then it says you are blocked. I actually did not receive the money, this is a fake approval, the operators here will not help you in any way, they do not care about your problems at all. I strongly do not recommend anyone to stick their nose in here, it's a pity I managed to make few screenshots, but there is proof! Honestly, even the most Scam projects always paid everything, this is the first time I see this, there is no limit to permissiveness, who issues them a license to provide services and gaming activities!? Do you not feel sorry for ordinary people at all!?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you currently don't have access to your casino account?
• Also, do I understand correctly that you had a pending withdrawal? When exactly did you request it?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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I don't have access to my account! I didn't receive my withdrawal, I didn't use any bonuses, I won from my deposit, I checked with them about VPN, they said no problem, I turned on VPN so that the online chat would load, without VPN the chat wouldn't load, they didn't answer by mail, I passed verification twice everything was fine, but they didn't withdraw on purpose! In the end they just say that they violated the rules of the site, what could I have violated that they didn't even return my deposit!? This is not some unknown site, this casino belongs to a world rap singer.. Their entire affiliate group of casinos is problematic, I didn't find any positive reviews.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello gor1919,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and see if I can help somehow.

We would like to invite Motherland Casino to join the conversation.

Dear Motherland Casino,

I would appreciate it if you could provide further details regarding the closure of the player's account and confiscation of their winnings. Specifically, what actions or gameplay by the player were identified as violations of the terms and conditions? Should there be any other factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me via email at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear gor1919,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Should you want to pursue your complaint further, you can submit it to the Curaçao Gaming Control Board (GCB) via email to complaints@cga.cw. You might find our article How to submit a complaint to a regulator | Casino Guru useful. Although the GCB does not officially handle disputes between players and gaming operators, they still might be able to help, so it is worth a try.

Please let me know if and how they responded at michal.k@casino.guru if you try this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru