Mr Bet Casino - Dobici igrača se konfiskuju.

I was using Mr.bet and I had won over $4,500.00

it stated if I spent $1800.00 I could withdraw the remaining amount. I spend the $1800.00 from my winnings but now they’re saying I can’t withdraw the $4,503.07 due to me using "bonus" money. I put in $50.00 and they put in some. I won it and spent the amount they asked me too and now I have no rights to the money I won. I didn’t even have my id and mailing address verified before they did so. Now they’re telling me it’s bonus money so I have no rights to it

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Brit.poll21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your winnings from Mr.bet.

In order to assist you effectively, please provide some additional information regarding your situation:

• Could you please provide a screenshot of the bonus that you received or provide the link to the bonus?
• Could you please confirm whether your casino account balance was divided into real money and bonus money balances?
• How much were your winnings after completing the bonus wagering?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Jean

Dear Brit.poll21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Dear Brit.poll21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru