Mr Bet Casino - Povlačenje igrača je odloženo zbog problema sa dokumentima.

I have provided fully kyc with legit documents everyday for over 3 weeks. They take 3 days everytime and reject my documents without reason and when i upload new ones they keep stalling and I need to wait again for 3 days them to deny. I cant talk straight to the confirmation team and they dont even tell me reason why they deny my documents. This is straight up bullying and stalling. If I could rate this casino and support it would be 0/10.

Ill provide their latest email and what documents i did send them.

Hello chrostypoker,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

On the 23rd, as I recall, I sent the first documents.

Only ID is accepted.

Proof of address and Skrill wallet are not accepted. And also the Revolut bank statement had to be provided to them even though the bank in question was not used on the page. I was also unable to add the Revolut bank statement on the page or in the chat so now I have to wait 3-4 days for an email again.

On 12.04 I was in the chat and asked to be directly contacted by the confirmation team so that the matter could be taken care of, but this was not possible.

23 päivä muistaakseni lähetin ensimmäiset documentit.

Vain henkilöllisyystodistus on hyväksytty.

Osoitteen todistus ja Skrill lompakko on hyväksymättä. Ja myös Revolut tiliote piti toimittaa heille vaikka kyseistä pankkia ei olla käytetty sivulla. En myöskään pystynyt lisätä sivulla enkä chätissä revolut tiliotetta että nyt joudun taas odottamaan 3-4 päivää sähköpostia.

12.04 olin chatissa pyysin että voisin olla suoraan yhteydessä vahvistustiimiin jotta asia saisiin hoidettua, tämä ei kuitenkaa ollut mahdollista.

Thank you chrostypoker for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear chrostypoker,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Mr Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Jana,

The user has successfully completed the verification. The withdrawal will be processed within the standard timeframes.

Thank you Casinoguru! Suddenly after month my documents (I did not provide any new documents) where approved after you took care of the case.

Dear chrostypoker,

please let us know when you receive your funds.

Dear chrostypoker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received it a week ago right after your complaint, thanks for your help!

Sain viikko sitten heti teidän valituksen jälkeen, kiitos avusta!

Dear chrostypoker,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru