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I've been waiting for a payment for over two weeks. Their terms and conditions state they process payments within 2-3 business days. It takes a minute to send a payment to a wallet. They don't pay because they don't want to or they're scammers. I've mostly played casino games and some sports betting.

Llevo más de dos semanas esperando un pago. En sus términos y condiciones dicen que los tramitan en 2-3 días laborables. Se tarda un minuto en mandar un pago a una wallet, no pagan porque no quieren o son scamers. he jugado sobretodo al casino y alguna apuesta deportiva

Dear javicorrea9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds.

To better understand the situation and assist you effectively, could you please provide more information by answering the following questions?

• What payment method did you use for your withdrawal?
• Have you received any communications from the casino regarding the status of your withdrawal?
• Have you experienced any similar issues with withdrawals in the past?
• Did you complete any verification processes required by the casino before making your withdrawal?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, I have entered by cryptocurrency.

The casino hasn't sent any updates about my payment.

I've done some successful withdrawals before but they've never taken this long.

I have fully verified my identity with the casino.

Thank you

Hola, he ingresado por cryptomoneda.

El casino no ha mandado ninguna actualización sobre mi pago.

He hecho algún retiro existoso antes pero nunca han tardado tanto.

Verifiqué completamente mi identidad con el casino.

Gracias

Hi,

Thank you for your reply and for confirming the details.

Could you please confirm whether you used any bonus (e.g., a welcome bonus, free spins, or deposit match) to accumulate your latest winnings? This information is important, as bonus-related terms can sometimes impact the withdrawal process.

Once we have this clarification, we’ll be in a better position to move forward with your case.

Thank you in advance for your cooperation.

Hello, I had a sports voucher that I ultimately didn't use and declined. The winnings are 100% my money.

Hola, tuve un bono deportivo que finalmente no utilice y rechace. Las ganancias son dinero mio 100%

Thank you very much, javicorrea9, for providing all the necessary information. I will now transfer your complaint to my colleague, Jana (jana.k@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear javicorrea9,

My name is Jana, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact MrXbet Casino outside this complaint thread and let you know any new information once I receive it.

I've already received my payment, it took too long, three weeks, but I have the money.

Ya he cobrado, se ha demorado demasiado, tres semanas, pero tengo el dinero

Dear javicorrea9,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru